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Recent content by AliBali

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    Resolved Trying to set up email

    Hi tenriak, I am the original poster. For what it's worth I never managed to get my email working via Plesk. I called my hosting provider, Ionos, and they set up the email for me on their platform very quickly - I think it was to do with the website DNS being set up with them (although I assumed...
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    Resolved Trying to set up email

    I will follow your advice and look at setting it up in Ionos. Unfortunately I'm now going to be away for a couple of days, so can't do it until later in the week, but I will report back here after I've tried. Thanks for your help. Learning all the time!
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    Resolved Trying to set up email

    Hi fonorola, Thanks for your reply. My Ionos account is for a virtual server - I'm not sure if this means that I may have the same issue as you. I'm hoping I can continue on a diagnosis route as started above, which maybe will lead me to changing something within my Ionos account, but I don't...
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    Resolved Trying to set up email

    Is there a command line in Plesk where I can key the above commands? Sorry but I can't share the screen you mention on a public forum as it has actual website and email address info which I can't share on a public forum at the moment, but I can confirm that the message I get on that screen is...
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    Resolved Trying to set up email

    If I key mydomain.com into the MX Lookup Tool I get: Hostname: mail.mydomain.com IP Address: [my correct IP address] This is as set on my host (Ionos). If I look on Plesk I have the following 'MX(10)' record: Host: webmail.mydomain.com Record Type: MX(10) Value: mail.mydomain.com Whilst...
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    Resolved Trying to set up email

    Thanks for the reply. Unfortunately I don't really understand this. I have a valid domain name managed with Plesk and it appears to have valid DNS records (including 'A') as I can access the website. I manage the domain with Plesk and I set up an email address for the domain using Plesk. I...
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    Resolved Trying to set up email

    I have been trying to set up email for my domain (for the first time). I have set up one email address, and from this I can launch the roundcube webmail site - but it doesn't receive emails I try to send. When I select the 'Email Config Check' in Plesk (under 'Mail' within my domain in 'Websites...
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