• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Recent content by AliBali

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    Resolved Trying to set up email

    Hi tenriak, I am the original poster. For what it's worth I never managed to get my email working via Plesk. I called my hosting provider, Ionos, and they set up the email for me on their platform very quickly - I think it was to do with the website DNS being set up with them (although I assumed...
  2. A

    Resolved Trying to set up email

    I will follow your advice and look at setting it up in Ionos. Unfortunately I'm now going to be away for a couple of days, so can't do it until later in the week, but I will report back here after I've tried. Thanks for your help. Learning all the time!
  3. A

    Resolved Trying to set up email

    Hi fonorola, Thanks for your reply. My Ionos account is for a virtual server - I'm not sure if this means that I may have the same issue as you. I'm hoping I can continue on a diagnosis route as started above, which maybe will lead me to changing something within my Ionos account, but I don't...
  4. A

    Resolved Trying to set up email

    Is there a command line in Plesk where I can key the above commands? Sorry but I can't share the screen you mention on a public forum as it has actual website and email address info which I can't share on a public forum at the moment, but I can confirm that the message I get on that screen is...
  5. A

    Resolved Trying to set up email

    If I key mydomain.com into the MX Lookup Tool I get: Hostname: mail.mydomain.com IP Address: [my correct IP address] This is as set on my host (Ionos). If I look on Plesk I have the following 'MX(10)' record: Host: webmail.mydomain.com Record Type: MX(10) Value: mail.mydomain.com Whilst...
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    Resolved Trying to set up email

    Thanks for the reply. Unfortunately I don't really understand this. I have a valid domain name managed with Plesk and it appears to have valid DNS records (including 'A') as I can access the website. I manage the domain with Plesk and I set up an email address for the domain using Plesk. I...
  7. A

    Resolved Trying to set up email

    I have been trying to set up email for my domain (for the first time). I have set up one email address, and from this I can launch the roundcube webmail site - but it doesn't receive emails I try to send. When I select the 'Email Config Check' in Plesk (under 'Mail' within my domain in 'Websites...
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