• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Recent content by igors

  1. I

    Only get parallels default page

    Hi, You can try running the following command to reconfigure website settings in IIS: %plesk_bin%\websrvmng.exe --reconfigure-vhost --vhost-name=DOMAIN_NAME I just did a quick test on my server: 1. Created new domain test.dom 2. Browsed it - got default page. 3. Renamed index.html in...
  2. I

    locked out of plesk

    Hi, This error appears because of misconfiguration of accounts in SSO. You can either disable SSO at all if you are not going to use it: /usr/local/psa/bin/sso -d If you are going to use SSO then make sure to register and configure it accordingly: http://kb.odin.com/en/3973...
  3. I

    AWStats on 1and1 VPS Server

    Hi, To add 'www' to domain name go to Domains > select domain. On domain general page click on Domains administration drop down menu > Rename domain > mark 'www' checkbox > Save To correct 403 error when accessing statistics try the following: 1. Reconfigure apache settings for all...
  4. I

    500 - Internal Server Error

    Hi, It is also worth checking /var/log/sw-cp-server/error_log In Parallels Plesk 9.x panel runs on lighthttpd server which logs errors to /var/log/sw-cp-server/error_log And see /var/log/messages for general system errors. Also check http://kb.odin.com/en/5977 - maybe this is your case.
  5. I

    Mail account removal problem

    Hi, Judging by error message "Can't create Account object: Account: unable to select: no such row in the table" it looks like corresponding record for this mail user in accounts table in Parallels Plesk database is missing. Below is a how-to example you can use to check it. I am checking...
  6. I

    Some problems

    Hi, #1 is most likely caused due to mismatch of ioncube loader and php version. Below are threads where this problem is discussed: http://forum.powweb.com/showthread.php?t=78752 http://www.webhostingtalk.com/showthread.php?t=697173...
  7. I

    Run "mchk" to restored settings got error!

    Hi, You can simply ignore this messages. They do not indicate that mchk failed to restore mail service settings. These errors are somewhat debug information and they can arrive in the following situation: you have domain that has mail addresses configured with disabled mailbox - for...
  8. I

    My VPS eats up RAM!

    Hi, Sorted output by memory usage: # cat top_output| awk '{print $10, $12}' | sort -r | head 5.9 drwebd.real 5.7 spamd 5.5 spamd 3.3 httpsd 3.1 httpsd 2.9 httpd 2.9 httpd 2.7 httpd 2.4 mysqld 2.2 httpd So most memory is used up by drweb and spam assassin. If you have no...
  9. I

    Server down after moving to other location

    Hi, Error code '2' translates as 'No such file or directory': # perror 2 OS error code 2: No such file or directory Check the following: 1. Is mysql server running at all? /etc/init.d/mysqld status If it is not - start it. If it fails to start check script output and mysql log...
  10. I

    Plesk servers freeze frequently on the "Please Wait. Loading.."

    Hi, Several things to check: 1. Have you tried simply restarting control panel? If no, then try doing this: /etc/init.d/psa restart /etc/init.d/sw-cp-server restart 2. Do you have selinux or apparmor (in case you are running Parallels Plesk on Ubuntu) enabled. If yes, try disabling...
  11. I

    simultaneous ftp connections, timeouts

    Hi, As far as I know there are no such settings in Parallels Plesk panel as to limit number of simultaneous connections or set transfer timeout. So you can configure this in proftpd configuration. For simultaneous connections...
  12. I

    Boox Rooted, Need Migration Assistance

    Hi, The easiest way would be to use migration manager utility shipped with Parallels Plesk: http://download1.parallels.com/Plesk/Plesk8.6/Doc/en-US/plesk-win-pmm-guide/index.htm
  13. I

    plesk 8.6.0 traffic count pop3/imap always 0%

    Hi, Parallels Plesk uses statistics utility to calculate domain statistics (disk usage, traffic, web stats) so try running this utility manually: /usr/local/psa/admin/sbin/statistics And then check it traffic usage was updated. If it does help then you should make sure that this utility...
  14. I

    fastCGI 500 Server error

    Hi, And what errors do you see in domain apache error log when you get "500 Internal Server error" in browser? Apache error log for domain is located under $VHOST_DIR/DOMAIN_NAME/statistics/logs/error_log Here $VHOST_DIR is path to virtual hosts content. You can get this path from...
  15. I

    vhost_ssl.conf in subdomain not included

    Hi, Try running the following command on: /usr/local/psa/admin/sbin/websrvmng -v -a It will re-create domains' apache configuration files (httpd.include ones) and reload apache to apply changes.
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