• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Recent content by JP Kelly

  1. JP Kelly

    Resolved Let's Encrypt tries to renew certificates for deleted domains

    The thread is marked RESOLVED but I do not see a solution for fixing the problem.
  2. JP Kelly

    Question Migration with secure passwords/plain passwords

    I am trying to migrate a Plesk installation and am getting the warning "Failed to decode the passwords of some subscriptions users. The passwords will be reset." It seems some passwords are encrypted and some are not. The following KB article gives a solution but I am not sure how to proceed...
  3. JP Kelly

    Issue Plesk Help Center website crashing

    Thanks Igor!
  4. JP Kelly

    Issue Plesk Help Center website crashing

    Whenever I go tho the Plesk Help Center site it is constantly reloading due to "Using significant memory" See attached file.
  5. JP Kelly

    Issue Error starting WBP

    The log has the following: /sitebuilder/JsonApi/ Zend_Cache_Exception: cache_dir must be a directory I suspect the cache dir is missing but I do not know where the directory should be. Where does the cache dir need to be? How can I find out where it should be?
  6. JP Kelly

    Issue Warning in Webserver Configuration Checker

    I get a warning when checking the webserver configuration: [WARNING] There are some unnecessary configurations in the database. Please check KB Odin: In some cases, extra webserver configuration files remaining after removing domains might cause conflicts with webserver configuration rebuild...
  7. JP Kelly

    Update not working

    Why do we get this message? "You can't see internal articles"
  8. JP Kelly

    Resolved Postfix 550 5.7.1 Command rejected

    The above referenced KB says: Resolution Check and correct the following entries in /etc/postfix/main.cf file: # grep -ir milt /etc/postfix/main.cf smtpd_milters = , inet:127.0.0.1:12768 non_smtpd_milters = But it is not clear what the correct entry should be. Also I believe the...
  9. JP Kelly

    Can't change SSL certs for IP addresses

    Any help on this? It is still an issue. The latest update to Plesk broke my SSL certs and I had to manually put the cert info in the .crt file in /usr/local/psa/var/certificates I should not have to do this. Plesk should take care of it.
  10. JP Kelly

    What processes spam

    I am trying to have a better understanding of how Plesk processes spam under Postfix. When we select "Move spam to the Spam folder" or "Delete all spam messages" what is the mechanism for moving the messages? It looks like the .qmail file is unchanged when changing these options. Is there a file...
  11. JP Kelly

    Spamassassin bayes not working

    What about global bayes?
  12. JP Kelly

    Spamassassin bayes not working

    I understand this. That is why I stated: "I have trained with plenty of ham and spam." I have trained with over 1000 of each. Where are the db files for global bayes located?
  13. JP Kelly

    Spamassassin bayes not working

    It seems that SA is not using bayes on the incoming messages. Any suggestions on getting bayes to work? I have trained with plenty of ham and spam. Where are the db files for global bayes located?
  14. JP Kelly

    Can't change SSL certs for IP addresses

    I have installed a new SSL cert and tried to assign it to an IP address. Plesk says "Information: The properties of the IP address .... were changed." But it seems the SSL cert was not changed. Running in mysql the following query select d.name from domains d inner join hosting h on h.dom_id =...
  15. JP Kelly

    ftp_auth_view db_auth_view

    We have mail_auth_view, can we also have the following? ftp_auth_view db_auth_view plesk_auth_view I think the names are self explanatory.
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