• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Recent content by Lev

  1. L

    Let's Encrypt 1.5

    Hello, I believe the issue occurs due to lack of permissions on some folder. You can use Process Monitor utility ( https://technet.microsoft.com/en-us/sysinternals/bb896645.aspx ), set filter "Result - contains - ACCESS DENIED" , add column "User name" and reproduce the issue. In Process...
  2. L

    Difficulty installing Joomla from Applications

    Hello, Try to use 'clear cache' option under Tools&Settings > Application Vault
  3. L

    Access to webmail on a server after migration (no dns to former hosted domains)

    Hello, I suggest you just remigrate with option 'mail content only' after DNS propagation. There will be no mail duplicates. You could check it on single domain.
  4. L

    assign additional IP address fails

    Go to Service Plans > Reseller Plans > Choose required plan > IP Adresses. Then sync reseller with this Plan.
  5. L

    assign additional IP address fails

    Hello, I found the root cause. You should add this new IP address in Reseller Plan(you named it package). Due to the fact that in Plan another IP address is set, you face such behavior. Hope it will be helpful for you!
  6. L

    Plesk 12.5 - overriding PHP-FPM defaults / custom php.ini

    Hello, For new domain these parameters are hardcoded. You could suggest to increase these parameter on uservoice. Also they could be changed via Plesk interface in PHP settings.
  7. L

    assign additional IP address fails

    Hello, Please provide us with more details. Is new IP dedicated? Step by step actions before reseller gets reassigned to the wrong IP
  8. L

    Plesk 12.5 Dropbox Loop

    Hello, Try to enable debug for panel as it is described in the article https://kb.odin.com/120101 and check panel.log for related information.
  9. L

    ERR [panel] Requested URL: /smb/smb

    Hello, Try to reinstall updates with the following command: /usr/local/psa/admin/sbin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component base
  10. L

    APCU in PHP 7.0

    Hello, APC/APCu are not officially supported by Plesk and were not tested with Plesk. We do not recommend to use it.
  11. L

    Slow FastCGI Apache

    Hello, We will contact you via the ticket shortly. If you have additional questions regarding initial issue you could just reply in the ticket and we will continue an investigation.
  12. L

    Slow FastCGI Apache

    Hello, As I can see solution was provided in the ticket you created with id 2037840, the issue was caused by DDOS attack.
  13. L

    [Plesk 12.5, CentOS 7] Bug: Softquota vs Hardquota

    Hello, We have checked the issue on out test server with Plesk 12 and 12.5 and it works as expected. Could you please submit a ticket to us for further investigation? https://cscontact.plesk.com/
  14. L

    joomla "installed at" had changed, administrative access denied

    As far as I understand, the issue is that Plesk considers Joomla being installed at “httpdocs/joomla” directory, however, it is actually installed at “httpdocs”. If it is the case, you need to modify some parameter in Plesk database: first, you need to check the following parameter in Plesk...
  15. L

    Altermime

    Hello, This solution was not tested with Plesk. Also we do not recommend using altermime, because the configuration of Postfix will be overwritten every time some mail server settings in Plesk are changed.
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