• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Recent content by matt.simpson

  1. matt.simpson

    Can't renew SUS there's no link or product..

    Just FYI, for others looking for the renewal link which is oddly difficult to find, it is https://www.plesk.com/software-update-service/
  2. matt.simpson

    Error: Access denied: Your subscription was removed.

    I stumbled across this issue as well. If anyone has a fix let me know. In my case domains have been migrated from a Plesk 11 server to a Plesk 11.5 server. The "Access to the Control Panel" checkbox is checked off in the e-mail account itself, but when I attempt to log in with the e-mail address...
  3. matt.simpson

    Update notes not in release notes

    Hello Parallels, Can you do me a kindness? Please do not release micro updates without adding some sort of documentation to your release notes section. The documentation should be done before the MU is available for download so people know what "important" security updates they are / have...
  4. matt.simpson

    Postfix SMTP sending error

    Thanks abdi, I actually just switched from Postfix back to QMail... and I'm not switching back. That sort of sounds like a pretty big problem if an MU kills SMTP service, but anyways. Thanks for the heads up. -Matt
  5. matt.simpson

    Postfix SMTP sending error

    Stumped at this one... I'm at 11.0.9 Update #13 which is running Postfix. I am unable to send mail. Not sure which update caused this, but it's one of the more recent ones. In /usr/local/psa/var/log/maillog I see: Which results in: Any ideas? -Matt Simpson
  6. matt.simpson

    10.4 upgrade - postfix adds multiple headers X-No-Auth: unauthenticated sender

    Interesting... I am still experiencing this in Plesk 11.0.9.
  7. matt.simpson

    Plesk 11.09 mu11- no Plesk login possible

    Running that worked for me as well. -Matt SImpson
  8. matt.simpson

    pleskrestore in 11.0.9 Update #9

    Interesting. I could try that. What do you think of this? 1. Set up the new virtual machine with new IP addresses. 2. Using the Migration Manager to migrate everything from the old physical machine to the new virtual machine. 3. Once everything has been migrated to the new virtual...
  9. matt.simpson

    pleskrestore in 11.0.9 Update #9

    I am trying to do something which should be pretty easy... migrate one of our web servers from a physical machine to a virtual machine, and I am running into serious issues with the pleskrestore utility. Here was my plan of action: 1. Backup the physical server with pleskbackup utility...
  10. matt.simpson

    Pleskrestore really slow

    So what do we do in the mean time if we're trying to use the pleskrestore utility? I'm in the same boat, deployer is taking 100% of the CPU, and doesn't appear to be doing anything. Any time frame for 11.1?
  11. matt.simpson

    Unable to "complete switching to the Panel 10 business model"

    Hello lo_ai, I would love to say I've solved it... but I haven't. The issue persists. I'm a bit hesitant to upgrade to version 11 until I get this figured out. If I come up with anything, I'll certainly post it. If you figure anything out, please let me know. ~Matt
  12. matt.simpson

    Unable to "complete switching to the Panel 10 business model"

    --------------------------------------------------------------- PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE Parallels Plesk Panel 10.4.4 Update #36, Red Hat Enterprise 5, x86 PROBLEM DESCRIPTION I am unable to "complete switching to the Panel 10 business model"...
  13. matt.simpson

    [report] Plesk 10.4.4 statistics are never updated

    Regards to my previous post I resolved it by symlinking the missing file: ln - /usr/share/awstats/tools/awstats_buildstaticpages.pl /usr/share/awstats/awstats_buildstaticpages.pl Now stats appear to be generated correctly. ~Matt
  14. matt.simpson

    [report] Plesk 10.4.4 statistics are never updated

    I would love to say that MU5 fixed my statistics issue, but it appears as though I'm still having an issue (albeit slightly different that prior to MU5): [root@web01 sbin]# /usr/local/psa/admin/sbin/statistics --calculate-all WARNING during statistics_collector execution: : sh...
  15. matt.simpson

    No Webmail on New IP Addresses

    Hahaha. Figures... if I would have waited ONE more day Plesk 9.2 would have been out and I would have had the migration tools back, instead of going through the whole backup Plesk 7.5 > restore to Plesk 8.6 > backup Plesk 8.6 > restore to Plesk 9.0.1 process. haha. Anyways, yes this indeed...
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