Recent content by rafaelvidal

They applied a series of actions. I cannot say what exactly was done. I can share, yes. But I will need some time to organize all of the emails I received from them. Anyway, the best to do is to contact the Plesk Support for assistance as they know the system better than anyone else.

Yes, Tib, they logged in my server and updated it for me. A good work. I thank them.

Ticket submitted. Now waiting answer. Thank you, mr. IgorG

Mr. IgorG, I followed your link and disabled the atomic repository as stated on the solution provided. Now, I have received some messages and errors. I have highlighted in red what I found: Installation started in background Loaded plugins: fastestmirror Loading mirror speeds from cached...

I have disabled the centos.alt.ru repository and then could go a bit further. Now I'm seeing this errors: Installation started in background Loaded plugins: fastestmirror Loading mirror speeds from cached hostfile * atomic: www7.atomicorp.com * epel: mirror.23media.de * openvz-kernel-rhel5...

how to disable?

Hi, I was trying to update my Plesk Panel installation and got the following error: It seems the auto updater can't download the needed files necessary to this operation. How to solve it? OS: CentOS 5.7 Panel version: 10.3.1 Trying to update to version: 12.0.18 ERROR LOG...

SOLUTION My hosting provider solved this issue. Solution below: Support Answer "Reference article - http://benohead.com/horde-webmail-showing-the-default-plesk-page/ Basically I started looking for the horde.conf. Could not find it and found the file...

SOLUTION My hosting provider solved this issue. Solution below: Support Answer "Reference article - http://benohead.com/horde-webmail-showing-the-default-plesk-page/ Basically I started looking for the horde.conf. Could not find it and found the file...

I'm deeply dissatisfied with Plesk support. It's my second question on this forum. Twice I'm "unsupported". Website is not intuitive, nor helpful. In an effort to preserve their employee (and money by consequence), Plesk leaves to you the job of solving the issue. Let's say you need support...

How should it be?

didn't work. site became unavailable for some minutes, but nothing changed. Webmail stills leads to the parallels default page. See this picture: http://snag.gy/cJPpl.jpg

I can't access the webmail for my domain, nor get them to work on a mail client (Outlook, Firebird, etc). Whenever I try to go to "webmail.domain.com" it leads me to default parallels page. Other domains on this same server are working properly. Why this one is not? I have compared the DNS...

Hello, I have added a new domain to a subscription and created an aditional ftp account to operate that domain. But I just noticed that it had already some kind of "superuser" account capable to manage all domains under that subscription (which can't be deleted). I have checked my server...