• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Recent content by Robin Scott

  1. Robin Scott

    WordPress Toolkit - Lost (and can't update) Admin Logins

    Note '--username=' should be '--username=CORRECTUSERNAME' also we should have --user_pass=SOMEPASSWORD in there too?! Perhaps not in this log, but we should be using the change password, not the change username direction. We're not attempting to change the username here. I think its related to...
  2. Robin Scott

    WordPress Toolkit - Lost (and can't update) Admin Logins

    `[2018-09-03 17:03:19.923] ERR [1] '/usr/local/psa/admin/bin/filemng' 'SITENAME' ' exec' '/mnt/storage/www/SITEDOMAIN.co.uk' '/usr/local/psa/admin/plib/modules/wp...
  3. Robin Scott

    WordPress Toolkit - Lost (and can't update) Admin Logins

    Hi, This issue is still persisting despite the new version being installed.
  4. Robin Scott

    WordPress Toolkit - Lost (and can't update) Admin Logins

    In fact, why is the CLI code Plesk calls attempting to change the admin username - that's not what's being attempted here?!
  5. Robin Scott

    WordPress Toolkit - Lost (and can't update) Admin Logins

    So WP CLI, this works to change admin password in one of these failed sites - couldn't the "change password" code WPT uses do it this way? plesk ext wp-toolkit --wp-cli -instance-id 199 -- user update [USERNAME] --user_pass="[PASSWORD]" The code which is attempted by the WPT is failing, as...
  6. Robin Scott

    WordPress Toolkit - Lost (and can't update) Admin Logins

    hmm no - it doesn't resolve it for all of them, just the one site I was looking at...
  7. Robin Scott

    WordPress Toolkit - Lost (and can't update) Admin Logins

    Hey I found the issue here... Site which doesn't work: Site which does work Changing this setting to on, allows password to be reset. Note this was "like this before" and "worked before" so maybe will help in future if someone else runs into this issue. It was a bit of a weird one to...
  8. Robin Scott

    WordPress Toolkit - Lost (and can't update) Admin Logins

    In fact, it looks like this WP CLI command is malformed - its trying to change the admin username, but not supplying a new one?
  9. Robin Scott

    WordPress Toolkit - Lost (and can't update) Admin Logins

    ` ERR [1] '/usr/local/psa/admin/bin/filemng' 'alexbar' 'exec' '/mnt/storage/www/[SITENAME].co.uk' '/usr/local/psa/admin/plib/modules/wp-toolkit/vendor/wp-cli/wp-cli/bin/wp' '--path=/mnt/storage/www/[SITENAME].co.uk/httpdocs' 'admin-username' 'change' '[USERNAME]' '--username=' failed with code...
  10. Robin Scott

    WordPress Toolkit - Lost (and can't update) Admin Logins

    I'll get some screencasts - can I email you these? They will almost certainly reveal private information...
  11. Robin Scott

    WordPress Toolkit - Lost (and can't update) Admin Logins

    Its working to install new WordPress sites. The issue is with pre-existing WP sites (not all of them - strangely there are 2x which were there already which work - both have the wp_ database prefix (not saying that's the cause, just something they have in common!))... The other server I tested...
  12. Robin Scott

    WordPress Toolkit - Lost (and can't update) Admin Logins

    I'll have the old install docs somewhere... I wrote them. This is a 1 client server, but with a heap of installs. Its a corporate client.
  13. Robin Scott

    WordPress Toolkit - Lost (and can't update) Admin Logins

    Installing a test domain - WPT works when I do it, but when the clients do it, they have anecdotally managed to install "not working" versions. Removing and reinstalling WPT does not work - the login is still missing, and update password does not work after the scan. Its strange, because every...
  14. Robin Scott

    WordPress Toolkit - Lost (and can't update) Admin Logins

    I'm going to remove the WPT extension, make sure that config file is gone, then reinstall and scan. This should rule out a heap of things.
  15. Robin Scott

    WordPress Toolkit - Lost (and can't update) Admin Logins

    When I say here, I mean here: If the option existed in WPT to change the database name, this would allow this issue to be at least ruled out. I don't think I'd be able to easily update the information in that wp-toolkit.sqlite3 file myself, otherwise.
See more
Back
Top