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Recent content by ruemmele.net

  1. R

    Resolved Acronis Backup Extension Stuck

    ... ok thread can be closed... acronis cloud doesn't want an mail adress to login.. it uses the company name xxx.yyy (password reset worked with that account - login is possible now)
  2. R

    Resolved Acronis Backup Extension Stuck

    thanks again for your support... so i buy a backup extension from plesk for 450€ und i have a config problem ... then i have to buy a support subscription to get held ??? Yeah.. that's nice :-( ... but i think i'm getting closer to the problem.. it's a acronis account problem (as i wrote...
  3. R

    Resolved Acronis Backup Extension Stuck

    No - it's not so easy to find contact information... when i click the "Support" Button in the Plesk Extension Directory - i reach a Plesk Support page.. when i open the link "Help and Dokumentation" i get a pdf Manual for the backup tool - but it's a useless document - no contact adress - no...
  4. R

    Resolved Acronis Backup Extension Stuck

    .. i think i use the wrong account when i change from the Plesk-Extension-Admin-Website to the Accronis-Cyber-Protect-Website but i have the problem - which account shoud i use ? where is this information in Plesk stored ?
  5. R

    Resolved Acronis Backup Extension Stuck

    .. Plesk \ Extension \ Acronis Backup ... Where to free space? Where to configure Backup Job ? from the Plesk \ Acronis Backup Extension i come to a Acronis Cyber Protect Cloud Website.. but it's empty there is no storage space visible... and where can i modify my backup job ??
  6. R

    Resolved Acronis Backup Extension Stuck

    Hi, thanks for your reply. as you wrote I think that the backup files are stored in the acronis cloud.. but when i go there - as i wrote ... klick the button "Go to Backup Console"(https://xxxxxxx:8443/modules/acronis-backup/index.php/go-to-backup-console) it brings me on an empty "Cyber...
  7. R

    Resolved Acronis Backup Extension Stuck

    Hello, I bought and set up the Plesk extension "Acronis Backup" in May. It worked fine until a week ago - now the disk space is full and the backup breaks - is logical, but where can I delete old backups? where can I change the backup to automatically delete old backups ? I don't find in Plesk...
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