• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. Sebahat.hadzhi

    Question CloudLinux 9 support

    @rafaelabreu , do you see any errors or warnings in /var/log/messages or /var/log/dbgovernor-error.log?
  2. Sebahat.hadzhi

    Resolved Daily cronjob "email-security/scripts/sa-train-bayes.php" fails

    Thank you for the confirmation and your cooperation, @AvaDev . I forwarded the report to our engineers for further review and this behavior was recognized as a bug identified with ID EXTPLESK-8847. The ETA for the fix release is by the end of the week. At this point, I cannot provide a...
  3. Sebahat.hadzhi

    Resolved SSL It! Let's Encrypt Not Issuing Certificate on MX-only Domain

    Thank you for the confirmation and the instructions. I think the alias is causing the issue in this particular case. Do I correctly understand that the mail alias is for the same primary domain name? If yes, please try removing the alias domain name. You should still be able to issue an SSL...
  4. Sebahat.hadzhi

    Resolved SSL It! Let's Encrypt Not Issuing Certificate on MX-only Domain

    Hello, @G J Piper . I am not entirely sure I was able to fully understand the exact configuration you are having troubles with. Would you mind confirming how exactly is the domain name in question configured, e.g. an alias of an existing subscription with "no hosting" type, the main domain of a...
  5. Sebahat.hadzhi

    Question Enable/Disable mail domain/email

    How to disable a particular mailbox: https://support.plesk.com/hc/en-us/articles/12377517900695-How-to-disable-a-mailbox How to disable the mail service on a domain level...
  6. Sebahat.hadzhi

    Resolved Daily cronjob "email-security/scripts/sa-train-bayes.php" fails

    Hello, @AvaDev . If the issue still persists, could you please check the number of emails in the queue: If there are, please try temporarily disabling the cron job until the queue is cleaned. You might try flushing it using: If there aren't many queued emails, what I can suggest is...
  7. Sebahat.hadzhi

    Issue Remote Backup to Microsoft OneDrive Error

    We still have not heard any update from Microsoft on the thread opened by our team and the issue is not reproducible in the numerous tests our engineers performed. There are quite a lot different services, tuning options, and settings on Microsoft's end. A guess of our engineers is that it might...
  8. Sebahat.hadzhi

    Resolved Remote FTP Backup fails after upgrade to Plesk Obsidian 18.0.68 Update 1

    Hello, Lars. What I can recommend is to try enabling the option ftpForbidReuseConnection in panel.ini: or increasing the connections limit on the FTP server. If that doesn't help, please consider opening a ticket with Plesk support for further investigation.
  9. Sebahat.hadzhi

    Forwarded to devs Event 'cp_user_login_failed'

    Thank you for the report, @DataPacket . We already have a registered task identified with PPPM-13123 for reworking the behavior. You can monitor the change log for the announcement of the rework. In the meantime, what we can suggest is: If not already, please consider enabling Fail2Ban (with...
  10. Sebahat.hadzhi

    File not found (wp-login.php)

    Hello, @markozajsen . This issue usually occurs when there's a problem with the vhost files. Are you sure the file was correctly added? Can you please run: and let us know if the issue still persists.
  11. Sebahat.hadzhi

    Question Sitejet plesk extension language translation

    Hello, @WiseWill . As far as I am aware, the feature in question only creates a copy of the pages for the target translation language and you still need to go through every page elements that you would like to be translated: You might get a more comprehensive answer on this particular question...
  12. Sebahat.hadzhi

    Issue [Bug] Performance/optimization suggests switching to modern PHP when using 8.4

    Hello, @Oldiesmann . Thank you for the report. This is known bug identified with ID EXTPLESK-5245. We will introduce a fix for it in one of the future releases. At this point, I cannot provide an ETA. You can monitor the change log here. In the meantime, please just ignore the recommendation...
  13. Sebahat.hadzhi

    Resolved Plesk Email Security bug aftermath - script to push server wide settings to all mailboxes

    Thanks for the question, Tom. For anyone else who might come across this issue, you should be able to achieve that using the following command: (Reset spam policy to server default for all users - no values) To be on the safe side, please create a backup copy beforehand, just in case:
  14. Sebahat.hadzhi

    Question Allow remote connections from any host, not working

    Hello, @weareimpulse . Are connections on port 3306 allowed on the server? https://support.plesk.com/hc/en-us/articles/14553717872151-Remote-connections-to-MySQL-MariaDB-database-server-fail-when-port-3306-is-filtered-by-firewall You might also want to double-check the bind-address...
  15. Sebahat.hadzhi

    Resolved Web Application Firewall: Security rule IDs broken/reset

    Our team is already working on introducing a hotfix (PPP-67896) for this issue, which is scheduled for release in the upcoming week.
  16. Sebahat.hadzhi

    Resolved Email is being deferred 4.3.2

    Just wanted to confirm that the fix is released in Plesk Email Security version 1.5.12-5258. Instructions on how to update the extension are present in the previously linked article.
  17. Sebahat.hadzhi

    Resolved My Server stop send and receive emails after Plesk Obsidian 18.0.68 Update 1

    Just wanted to confirm that the fix is released in Plesk Email Security version 1.5.12-5258. Instructions on how to update the extension are present in the previously linked article.
  18. Sebahat.hadzhi

    Question Plesk Email Security Pro - 421 4.3.2 Service shutting down, closing channel - Mails are stuck in the queue

    Hello, everyone. The fix is released in Plesk Email Security version 1.5.12-5258: https://ext.plesk.com/packages/e489ac07-9e94-4a31-848f-e4fb2ebec6d5-email-security
  19. Sebahat.hadzhi

    Resolved Web Application Firewall: Security rule IDs broken/reset

    The behavior was recognized as a bug identified with ID PPP-67814. Thank you for bringing our attention to it, @KlausO . At this point, I cannot provide an ETA on when a fix will be released. You can monitor the change log here. I understand the potential negative impact of overriding the...
  20. Sebahat.hadzhi

    Resolved MariaDB Upgrade via Plesk hangs

    @Azurel , our team confirmed this is not a product issue, the behavior is by design.
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