• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
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    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. Sebahat.hadzhi

    fail2ban 500 Error

    Thank you for the update. I am afraid, I am not sure what might be causing the issue. I would suggest opening a ticket with Plesk support for further investigation on your server. To sign-in to support and open a ticket go to: https://support.plesk.com If you got your license from a reseller...
  2. Sebahat.hadzhi

    Resolved Problems with Kolab-Installation on Ubuntu 22.04.

    Hello, Gerald. If the issue is still ongoing could you please try running the following commands:
  3. Sebahat.hadzhi

    Question How to use 2FA for email

    At this point, 2FA for mail accounts is not supported in Plesk. There's an active request for this functionality, which you may find here. If you believe the feature should be added, please consider voting for it.
  4. Sebahat.hadzhi

    fail2ban 500 Error

    Hello, @mytoby . Thank you for the report. I attempted to reproduce the issue on a Ubuntu 24.04-based server with the latest Plesk version 16.0.69, however, I am able to add a test jail without an issue. The error you are encountering suggests that there is most likely an issue with the Fail2ban...
  5. Sebahat.hadzhi

    Forwarded to devs Suspend subscription or customer is not working when its website is suspended

    @nethubonline , the behavior was recognized as a bug identified with ID PPPM-14925. Our team will introduce a fix in one of the upcoming releases. At this point, I cannot provide any ETA. Until the bug is fixed, the workaround we can suggest is to disable the mail service manually. Thank you...
  6. Sebahat.hadzhi

    Forwarded to devs Suspend subscription or customer is not working when its website is suspended

    Thank you for the report. I was able to reproduce the behavior and forwarded the case for further review by our team. I will update you with more details as soon as possible.
  7. Sebahat.hadzhi

    Resolved Error updating packages

    Please make sure you have a backup and try the following: If that doesn't work, what I can suggest is to try getting in touch with Plesk support so they can further investigate the matter.
  8. Sebahat.hadzhi

    Resolved Error updating packages

    @GerdSchrewe do you get the exact same error as the aforementioned one? If not, please do not attempt to import the key and kindly provide us with the error you are encountering?
  9. Sebahat.hadzhi

    Issue IIS Rewrite Rules affecting Git repositories

    Hello, @TullariS . Thank you for the input. Could you please provide us with more details on what issues you have experienced and step-by-steps introductions on how we can replicate those? Thank you in advance for your cooperation.
  10. Sebahat.hadzhi

    Resolved Cannot read properties of undefined (reading 'searchFilters')

    Thank you, @macadia . Sounds like a valid point to me. I will forward your feedback for further review by our UI team.
  11. Sebahat.hadzhi

    Resolved Cannot create incremental backups

    Hello, @webolot . There was a similar report a few days ago. Kindly refer to my reply here: https://talk.plesk.com/threads/backup-task-to-google-drive-errors.377753/#post-960532
  12. Sebahat.hadzhi

    Resolved Backup Task to Google Drive - Errors

    Tim, I have a follow-up on that case as it was further investigated by our team. project_number:85843360160 is our project in Google that the Google Drive Backup extension uses for different API requests. The Queries per minute limit was reached lately - they are back to normal now and the issue...
  13. Sebahat.hadzhi

    Question ds record base64 key

    Is there any spacing in the key? If yes, please try removing the empty spaces and give it another go.
  14. Sebahat.hadzhi

    Resolved Permissions on some of the files packaged by Plesk are incorrect[ERROR] - Post 18.0.69 Upgrade

    I was positive you thought about that already, but had to ask just to make sure. Thank you for the confirmation. I personally don't think Nginx's cache has anything to do with that. We have a similar bug logged for another package (PPPM-14437). I have now forwarded the details to our team and I...
  15. Sebahat.hadzhi

    Forwarded to devs ImageMagick 6.9.13-25 breaks PDF reading

    Everyone, the behavior was recognizes as a bug identified with ID PPPM-14922. At this point, there is no official workaround we can suggest. I will follow-up with more details as soon as possible.
  16. Sebahat.hadzhi

    Issue php fpm service Failed

    Hello, @Sotilife . Since the most common reason the issue is the lack of an assigned domain to PHP FPM, could you please double-check that following the instructions here.
  17. Sebahat.hadzhi

    Resolved Permissions on some of the files packaged by Plesk are incorrect[ERROR] - Post 18.0.69 Upgrade

    Thank you for the report. Just to make sure I have the full picture, before I forward the report to our team I would like to confirm if you have attempted clearing the packages cache?
  18. Sebahat.hadzhi

    Resolved Clicking on Backup triggers the error: Warning: Permission denied.

    If the repair utility doesn't solve the issue, could you please try: @alvarezcruz it looks similar to PPS-17179. Judging by the log provided above it might be the same thing:
  19. Sebahat.hadzhi

    Forwarded to devs ImageMagick 6.9.13-25 breaks PDF reading

    @pleskpanel , I don't have an official update yet. A very similar case was investigated before and our team determined that the issue is caused by major changes introduced in ImageMagick 6.9.13.21. The OS-provided version we link with is ImageMagick 6.9.13.17. There is a different syntax used...
  20. Sebahat.hadzhi

    Resolved Cannot read properties of undefined (reading 'searchFilters')

    It has been recognized as a bug, identified with ID PPPM-14921. The issue is only observed after a Plesk update, so I was unable to reproduce it because I tested it on a fresh installation with Plesk 18.0.69. Apologies for the initial misunderstanding. I will follow-up with more details as soon...
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