• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. Sebahat.hadzhi

    Resolved Retrieving WordPress admin credentials, please wait...

    Hello, @llucas Have you come across this article? If increasing the memory limit did not help, please check the website log and provide us with further details.
  2. Sebahat.hadzhi

    Resolved PLESK slow, plesk-task-mana always has 25% + CPU usage

    Hello, Peter. If you have Plesk Firewall enabled on the server you should be able to import any desired blacklist without an issue. As for the CPU consumption, that's subjective. I would ask the host to monitor the consumption and ensure the attack is mitigated. You may also ask them to apply...
  3. Sebahat.hadzhi

    Question 403 forbidden, mail list management link on plesk with litespeed

    @piticu iulian , do you have ModSecurity enabled on the server in question, please? If yes, it is likely causing the issue. Please check the logs in Domains > example.com > Logs and if there are any entries exclude the corresponding rule(s).
  4. Sebahat.hadzhi

    Resolved Error migrating tool

    Thank you for the confirmation. Could you please also try: and confirm if you notice any connectivity issues? Also, could you please confirm what type of website you are attempting to migrate?
  5. Sebahat.hadzhi

    Issue /usr/libexec/plesk-task-manager High CPU Usage

    Hello, @amitpasari . Please check this thread.
  6. Sebahat.hadzhi

    Resolved PLESK slow, plesk-task-mana always has 25% + CPU usage

    Thank you. I suspect that your server might be under brute-force attack. Please also run: If they also return significant numbers, my guess will be right. If that's the case, what I can recommend is to: If not you haven't already, please consider enabling Fail2Ban (with high ban time...
  7. Sebahat.hadzhi

    Resolved Error migrating tool

    Hello, @SalvadorS . Are you able to establish a successful SSH connection from the source server to the target server without the migrator, please? The error could result from a connectivity issue.
  8. Sebahat.hadzhi

    Issue Rotation of access_ssl_log.webstat can be done, but previous access_ssl_log.webstat is restored on next day

    Thank you for the confirmation. I believe it is recreated due the presence of the file under the system folder. However, its deletion might cause data loss. Let me double-check with our team on that and I will get back to you with further details.
  9. Sebahat.hadzhi

    Issue Rotation of access_ssl_log.webstat can be done, but previous access_ssl_log.webstat is restored on next day

    Hello, Peter. I am not sure if you checked this already, but could incorrect formatting be the issue in you case too? As for the files being restored, as far as I am aware this is a result of Plesk's daily maintenance and statistics collection tasks /usr/local/psa/bin/sw-engine-pleskrun...
  10. Sebahat.hadzhi

    Resolved PLESK slow, plesk-task-mana always has 25% + CPU usage

    Hello, @pwouda . Could you please try executing the following command: and let us know what's the count.
  11. Sebahat.hadzhi

    Resolved Site Import - Allowed memory size error

    Judging by the error it looks like the memory limit might still be 256 MB. Have you restarted sw-engine and sw-cp-server after editing the php.ini file please?
  12. Sebahat.hadzhi

    Resolved Plesk Email Security and Dovecot Problems

    Hello, @Cmdr . Did you update /usr/local/psa/admin/plib/modules/email-security/resources/dovecot/es-learn-ham.sh and /usr/local/psa/admin/plib/modules/email-security/resources/dovecot/es-learn-spam.sh or /var/qmail/popuser/es-learn-spam.sh and /var/qmail/popuser/es-learn-ham.sh? I believe...
  13. Sebahat.hadzhi

    Issue Zend_Http_Client_Exception: Error in cURL request:

    Hello, @Polli I can see reports for similar issue before (on Nextcloud's end as well), which turned out to be due to connectivity failure. I personally do not think this is a bug resulting from the extension update. However, please do provide us with step-by-step instructions on how to reproduce...
  14. Sebahat.hadzhi

    Resolved panel.log stopped rotating after latest update

    Hello, @CruzMark . Could you please share the content of the /etc/logrotate.conf and /etc/logrotate.d/plesk files with us?
  15. Sebahat.hadzhi

    Question Problem with establishing a Wordpress admin login connection

    Hello, @Colonel36 . Was that domain name recently pointed to the server? Have you tested the domain from another device/network? Any errors in the Apache error log /var/log/apache2/error.log?
  16. Sebahat.hadzhi

    Resolved Email Forwarding not working

    Hello, @Mathias . What is the mail configuration of the domain you are experiencing troubles with? Have you checked the mail log /var/log/maillog for the addresses the forwarder is not working for? Please provide as many details as possible. It is difficult to identify a potential issue with...
  17. Sebahat.hadzhi

    Issue Weak Algorithm Warning (DSA1024) for Plesk Repositories on Ubuntu 24.04 LTS

    @LionKing our team is already working on updating the signing key. The case is currently in the testing phase and the fix should be released in the upcoming days.
  18. Sebahat.hadzhi

    Issue No data displayed in Monitoring extension anymore after modifying the Panel access port

    Hello, @frg62 . As far as I am aware, the Monitoring extension uses http://127.0.0.1:8880 as endpoint. Please try adding the following lines to the panel.ini file where 8880 is the custom port you set: If there's no immediate effect, please try re-installing the extension. In case there's no...
  19. Sebahat.hadzhi

    Forwarded to devs Plesk server backups slow

    Hello, @ospito . Could you please check the backup log /var/log/plesk/PMM/ backup-<YYYY-MM-DD-hh-mm-ss-nnn> /*.log and let us know if you notice anything peculiar? What else I might suggest is to try starting a manual backup process and tailing the log file in real time to confirm if there's any...
  20. Sebahat.hadzhi

    Issue Protocol version '1.6.5.0' is deprecated. Current protocol version is '1.6.9.1'.

    Thank you for the update and the additional details. I discussed the case further with our team and the warning could indeed be caused by the Mobile app due to a bug. It is not considered as functional issue and it can be safely ignored. We have an internal case for it. However, I cannot provide...
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