• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. Sebahat.hadzhi

    Resolved Plesk Extensions does not appear

    Hello, @conor . It looks like you are currently logged in as a regular customer rather than an administrator. In order to be able to install Plesk extensions you need an admin account. It will be best to get in touch with the provider you got the Plesk server from and clarify if they can grant...
  2. Sebahat.hadzhi

    Question f2bmng failed: ERROR:__main__:'utf-8' codec can't decode byte 0xfc in position 496: invalid start byte

    If you have purchased the Plesk VPS through Strato then they are the reseller, who should provide support. Please get in touch with them, if they can't figure it out, they can directly get in touch with our team.
  3. Sebahat.hadzhi

    Question Windows Server 2025 support

    Hello, @fvs047 . It will be announced in the Plesk change log as well as the public roadmap.
  4. Sebahat.hadzhi

    Issue Protocol version '1.6.5.0' is deprecated. Current protocol version is '1.6.9.1'.

    Could you please provide the logs in reference so I can review them and discuss the matter further with our team? Thank you in advance.
  5. Sebahat.hadzhi

    Question f2bmng failed: ERROR:__main__:'utf-8' codec can't decode byte 0xfc in position 496: invalid start byte

    Hello, Millerbln. I attempted to reproduce the issue on a Ubuntu 20.04 server, but the "IP Address Banning" section appears properly on the Home page. Hence, it will be best for the issue to be reviewed directly on the server. I would suggest opening a ticket with Plesk support for an...
  6. Sebahat.hadzhi

    Issue Protocol version '1.6.5.0' is deprecated. Current protocol version is '1.6.9.1'.

    As far as I am aware, the deprecationWarning logging is by default switched off. Hence, unless you have manually enabled it, such warning should not be logged. Please double-check the panel.ini file and confirm whether it is set to off or on. There are currently no plans to completely exclude...
  7. Sebahat.hadzhi

    Resolved Remote FTP Backup fails after upgrade to Plesk Obsidian 18.0.68 Update 1

    No, not really. Apologies if I caused any confusion. My suggestion is to either add ftpForbidReuseConnection in panel.ini on the source Plesk server (essentially, it should limit the connection attempted from the Plesk server during the backup creation) OR to increase the connections limit on...
  8. Sebahat.hadzhi

    Resolved Amazon S3 Backup fails with wasabi s3 storage

    As mentioned by @spuky the new version of the extension is released already: Amazon S3 Backup - Plesk Extensions Please let us know if you encounter any further issue after the update.
  9. Sebahat.hadzhi

    Resolved Amazon S3 Backup fails with wasabi s3 storage

    Hello, everyone. Thank you for reporting the issue. Our team is already working on introducing a hostfix for the Amazon S3 Backup extension - EXTPLESK-8857. The ETA for the release is today.
  10. Sebahat.hadzhi

    Input UX Research Program

    Hello everyone, WebPros UX team's passion is creating tools that truly resonate with our users. We believe in the power of direct feedback, so we regularly invite you to participate in interviews, tests, and surveys. Your insights help us craft functional and joyous interfaces. To stay in the...
  11. Sebahat.hadzhi

    Resolved Remote FTP Backup fails after upgrade to Plesk Obsidian 18.0.68 Update 1

    It depends on the FTP server you are using. For example, for Pure-FTPd you need to edit MaxClientsPerIP in the pure-ftpd.conf file.
  12. Sebahat.hadzhi

    Forwarded to devs Event 'cp_user_login_failed'

    @Carl Swart , if you have the option to get in touch with Plesk support and provide them with server access, please do. If not, please make sure you have a backup (just to be on the safe side) and try the following: Create the following file /usr/local/psa/admin/conf/task-manager.yml with...
  13. Sebahat.hadzhi

    Resolved FTP error not working

    Hello, @WilliamGm . I cannot precisely point out the exact reason for the issue, but here are a few suggestions: https://support.plesk.com/hc/en-us/articles/12377595891991-FTP-connection-is-randomly-dropped-during-file-transfer-on-Plesk-for-Linux-server-with-SELinux...
  14. Sebahat.hadzhi

    Issue Website sometime getting down due to nginx & apache error

    Have you tried the solutions from the following article: https://support.plesk.com/hc/en-us/articles/12377856180759-Unable-to-start-PHP-FPM-if-no-domains-are-assigned-to-it-No-pool-defined-at-least-one-pool-section-must-be-specified-in-config-file
  15. Sebahat.hadzhi

    Resolved ModSecurity exception rules disappear ??

    Hello, the behavior you are describing sounds like a bug, which was fixed already in the latest Plesk Obsidian 18.0.68 Update 2 release from today: If the issue still persists after the update, please provide us with step-by-step instructions on how to reproduce the behavior on our end.
  16. Sebahat.hadzhi

    Resolved Error: Access denied. Your account was suspended.

    @kdeotale likely the customer account you are trying to access is suspended. You need to log into the server as administrator and unsuspend the account by navigating to Customers > Customer Name > Activate If you do not have administrative privileges for the server, I would recommend getting in...
  17. Sebahat.hadzhi

    Question CloudLinux 9 support

    Thank you for the update. I can see the following error logged: It usually indicates that invalid credentials are specified in the /etc/container/mysql-governor.xml file. What I can suggest is applying the solution from Cloudlinux's guide...
  18. Sebahat.hadzhi

    Resolved Plesk Roundcoube mails sent by another domain?

    Hello, @stevepa . Sounds similar to the issue described in this article: https://support.plesk.com/hc/en-us/articles/12387623286679-The-FROM-address-is-replaced-by-the-forwarder-email-address-when-the-Fix-incorrectly-set-sender-for-outgoing-mail-option-is-enabled Please let us know if that...
  19. Sebahat.hadzhi

    Resolved Daily cronjob "email-security/scripts/sa-train-bayes.php" fails

    @AvaDev I just want to confirm that the fix has been released in Plesk Email Security version 1.5.14-5311. You can update the extension by navigating to Extensions > Updates menu. Press Check Now button, then select Plesk Email Security and press on the Update button. Thank you once again for...
  20. Sebahat.hadzhi

    Forwarded to devs Event 'cp_user_login_failed'

    Hello, @Carl Swart . If you have already enabled Fail2Ban and restricted root SSH log what else I can suggest is to restrict administrative access to your IP/network only and enable ModSecurity preferably with the OWASP ruleset (which is pretty strict, so if it causes any issues, please make...
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