• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. websavers

    Issue Move primary domain to another subscription fails with "invalid path specified"

    Had this happen with a domain today. The domain being moved is a primary domain of a subscription and the only one left in that subscription. Plesk just said it couldn't move the domain because "invalid path specified". This occurs when there's an FTP account that's pointing to an invalid path...
  2. websavers

    Resolved pigz on backups frequently overloading cpu usage

    It is done! Feature Suggestions: Top (1532 ideas) – Your Ideas for Plesk
  3. websavers

    Resolved pigz on backups frequently overloading cpu usage

    I think that turning it off makes sense only if the server's load is *consistently* high due to other processes. However in most real-world scenarios, the server load might only be high during a backup a small portion of the time... in such a case, it *does* make more sense for Plesk to be smart...
  4. websavers

    Resolved pigz on backups frequently overloading cpu usage

    I'm glad you found a workaround for this, but isn't it still important that Plesk devs address the issue for those that *do* want to utilize backup compression? Or even from the perspective of storage optimization where compression is essential... We've encountered high load frequently because...
  5. websavers

    Resolved attempts after reaching the limit

    Hey Igor, I'm not spotting in that document where it specifies what happens to all messages being sent out *after* the limit is reached. What is in the document is: - That you can specify limits per subscription, domain and per mailbox - The heirarchy of setting such limits - How the counting...
  6. websavers

    Issue SPF error does not use "SPF explanation text" setting

    Do you also have greylisting enabled? And if you disable greylisting, do you find that the explanation text is then shown correctly in bounces? We found that this bug was fixed like Igor reported in that thread, but then when we enabled greylisting, the fix was gone and it reverted to prior...
  7. websavers

    Issue init at 100% CPU and pleskrc very slow to reload processes

    The KB article Igor linked to here has an updated script that should work without affecting system services in anyway now that it only runs on sessions that haven't recently spawned processes. Note our changes in the comments below to ensure it *only* kills abandoned sessions. We've done a bit...
  8. websavers

    Issue "plesk repair all -y" deleted data folder of subscription...

    Thanks for the reply @IgorG -- the problem is that we can't reproduce it. It seems to happen at random and this was only our second occurrence of it in many years. Since the data was already removed, I can't see how access to the server would be helpful, but I've created a support request with...
  9. websavers

    Issue "plesk repair all -y" deleted data folder of subscription...

    We just had this exact same thing happen where running a plesk repair *removed* the entirety of a subscription's file system. It happened for 6 subscriptions and it was *also* after Plesk repair found orphaned system users which we let it repair. Never before has plesk repair removed files on...
  10. websavers

    Resolved Internal e-mail marked as spam despite successful SMTP auth (sent via webmail)

    We've created a bug report about this on spamassassin's bug tracker, but it's not going to go anywhere because Plesk/CentOS doesn't use the latest release of Spamassassin to test it properly. Instead it uses 3.4.0 when the latest release is 3.4.2. A Spamassassin dev replied indicating that until...
  11. websavers

    Forwarded to devs PHP libcurl fails to populate certinfo array

    Thanks for doing that investigation @IgorG ! So it sounds like our best way forward is to: 1. Open a bug report with the RedHat dev team here as this is ultimately a bug in the build of libcurl for RedHat Enterprise 7 that should be fixed 2. Request that WHMCS use an alternate mechanism for...
  12. websavers

    Forwarded to devs PHP libcurl fails to populate certinfo array

    TITLE: PHP libcurl fails to populate certinfo array PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE: Plesk Onyx 17.8.11 Update #41 OS: ‪CentOS Linux 7.6.1810 (Core)‬. PHP: 7.2.15. curl curl 7.29.0 (x86_64-redhat-linux-gnu) libcurl/7.29.0 PROBLEM DESCRIPTION: Use $certinfo = curl_getinfo($ch...
  13. websavers

    Issue Server Health Monitor gets apache memory usage wrong for alerts

    Via shell, I've now changed the values in the master config file located at /usr/local/psa/admin/conf/health-config.xml and I'm *still* getting the alerts. This confirms that it's not the custom config file that's the problem. This *must* be a problem with the notification part of the software...
  14. websavers

    Issue Server Health Monitor gets apache memory usage wrong for alerts

    Plesk: Version 17.8.11 Update #39, last updated on Feb 6, 2019 04:18 PM OS: ‪CentOS 6.10 (Final)‬ We've customized our server health monitor usage limits across the board. They generally work great. In all other cases when I've adjusted the thresholds, it has worked perfectly. On at least one...
  15. websavers

    Resolved Internal e-mail marked as spam despite successful SMTP auth (sent via webmail)

    This is an interesting point. And unfortunately there's a lot of confusing little details to this. My issue may not be exactly the same, though the title of this thread indicates it is, I suspect the title may have been incorrectly worded. The title says "despite successful SMTP auth". This...
  16. websavers

    Question Backup to cloud pro not included in Web Host licenses?

    We, too, are a bit surprised that we haven't seen many other hosts commenting on this. I suspect perhaps it's at least in part due to massive hosts having excellent partner pricing savings. Or perhaps the they're simply discussing it quietly on other forums; we simply believe that direct...
  17. websavers

    Input Ideal PHP-FPM Pool Settings for Various Hosting Scenarios

    Yup, good call. Related to this, if you use dynamic mode it's an excellent plan to set a max requests value -- we often do something between 500 and 1000. That way if there's a memory leak in your web app, it'll eventually kill the process, freeing the memory, then launch a new one to replace it.
  18. websavers

    Input Ideal PHP-FPM Pool Settings for Various Hosting Scenarios

    As ManuelGDot mentioned, it's typically quite difficult to come up with generalized rules that work in a variety of scenarios with different websites. That said, I can tell you what's worked well for us: The Plesk defaults usually work great for this: ondemand processing. We use dynamic...
  19. websavers

    Issue Auto-Reply sends to spammers too

    Hey @trialotto, We've got DNSBL activated with zen plus a few others in the list. It's still quite often that spam makes it through, particularly during the activation of a new botnet when the DNSBLs haven't had a week or so to pick up the new IPs. We do not use greylisting as clients very...
  20. websavers

    Issue Auto-Reply sends to spammers too

    I'm afraid not. I'm quite confident that the order of processing is entirely specified by Plesk's configuration for Postfix and as such I suspect reconfiguring Plesk or updating it will overwrite any such manual overrides.
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