• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. T

    Question How to diagnose Mail failure on StartTLS

    @GwenDragon That is quite common : a user with a problem and during investigation, a whole array of issues seems to be present ...... a never ending array of issues. As opposed to solving each issue individually, a fresh install (of an extension or even Plesk itself) is often the best...
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    Resolved PHP Warning: unlink(/usr/local/psa/var/modules/watchdog/report/security_2022-01-31): No such file or directory

    @Kaspar, Do permissions look like this? -rwxr-x--- 1 root psaadm 668 2023-01-10 17:19 clean-reports
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    Question How to diagnose Mail failure on StartTLS

    @BNSHosting.net It is highly recommend to reinstall Postfix completely. I do not know whether you have tried to fiddle with the configuration or that your installation of Postfix has been messed up completely somehow. It does not look good, when having a look at the config files that you...
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    Resolved PHP Warning: unlink(/usr/local/psa/var/modules/watchdog/report/security_2022-01-31): No such file or directory

    @Visnet and @Kaspar Can you check the presence of the file "clean-reports" by running the command : ll /usr/local/psa/libexec/modules/watchdog/cp/ There should be an executable with the name clean-reports. If not, then that is the problem. The root cause might be totally different : the...
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    A special topic for chatter about Plesk in the Clouds.

    @azzaka I am happy to see that you moved some or more Plesk instances to Azure - that is or might be a good solution, even though the cost is relatively high and major drawbacks are present in terms of performance and throughput (and potentially egress and ingress costs). Many years ago, I...
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    WP Toolkit - Product News

    @custer The big question here is : WHY? Smart Updates or Smart PHP Updates as a premium extension to an existing extension, the WPT. I might be mistaken, but the WPT is free in Web Pro and Web Host editions and the WPT Deluxe is an additional 8.50 euro to 15.50 euro per month? A lot of...
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    WP Toolkit - Product News

    @custer, Please make sure that the commercial jetpack plugin is - installed properly, with all prerequirements, - updated automatically, and allow WPT to check for the above by default. In my experience, the Jetpack plugin is troublesome in two ways : 1 - it installs a lot of code that...
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    Question Massive price increase for reseller licenses?

    @HHawk I have read your messages and do understand your "frustration" (for lack of a better word) to some extent. I certainly agree that there are many things to improve at Plesk and/or within Plesk and/or by Plesk and/or by Plesk Team. However, there is some degree of reality that we have...
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    Issue All Domains Apache2/Error 500

    @Monty, The thing here is that multiple parties tried to solve one issue, with all solutions being viewed from the specific perspective that each party had. It is not messy that a lot of parties suddenly find solutions, that is true. It is messy that one has to pick and choose between a...
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    Issue All Domains Apache2/Error 500

    @mow and @Monty, These quotes are right ........ but you are also aware of the fact that Plesk allows for custom templates. In the Plesk structure, these custom templates are used first ..... and then the default templates are used - that is a very rough outline of what happens. The...
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    Issue All Domains Apache2/Error 500

    @Monty I am not sure whether the Plesk update is required, if the Canonical patches are present. It is a big mess, with various work-arounds required to keep websites running ......... followed by various patches (bug fix solutions) that might not be compatible with applied work-arounds...
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    Issue All Domains Apache2/Error 500

    @mow It is good that you write it down like that - forum members can see the differences in the various approaches and decide what to do. I have tested all approaches mentioned and chose to apply the work-around of reverting to an old Apache version, based upon the idea that it should only be...
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    Issue All Domains Apache2/Error 500

    @Monty Thanks for the very valuable tip. And now it becomes interesting ;) The bug fix update to be released by Plesk Team ..... or the patch with the PPA package mentioned often in this thread (or uninstalling that PPA) ....... or the workaround presented in the first KB article (or the...
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    Issue All Domains Apache2/Error 500

    @IgorG A release of an update with a fix would be preferred. I am interested in what a "more straightforward solution" would be, since in any (pretty standard) Plesk instance, the current KB fix works like a charm. I have tested some other solutions, but it all boils down to required...
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    Issue All Domains Apache2/Error 500

    @IgorG, In essence, you are right - I did not think about that. Nevertheless, I do not think that it is smart for other people to put any package on hold, whatever reason there might be. However, from the perspective of Plesk, it does make sense to not add an automatic unhold. Kind...
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    Issue All Domains Apache2/Error 500

    @IgorG, Could you be so kind as to make sure that any formal Plesk fix will include an automatic apt-mark unhold apache2 command? By the way, excellent and quick response by Plesk Team and excellent KB article Website on Plesk server suddenly started to show 500 error: AH10292: Invalid proxy...
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    Issue All Domains Apache2/Error 500

    @AntonM@Parallels Thank you for the clean solution - that is, solution ("work-around") number 2. Solution number 1 ("Switch to FastCGi instead of PHP-FPM") is not really a viable option - it is a dirty work-around and will cause configuration related issues when working with Nginx, certainly...
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    Turning off Nginx for one domain

    @LTUser I will not go in detail to multiple of your statements, since some indirect responses have been provided in my previous post. However, you seem to implicitly state that it is not possible to enable/disable Nginx on a per-domain basis. That is incorrect : Plesk allows to...
  19. T

    Turning off Nginx for one domain

    @Robpl1 In most cases, the 504 gateway timeout errors are related to 1 - suboptimal Nginx configuration, (and/or) 2 - Apache webserver not functioning properly, in the sense that the Apache overload impacts Nginx negatively : Nginx does not get the response from Apache. In essence, you...
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    Issue FTPS Backups failing after update to 18.0.37

    @Vince I was a bit surprised when reading that you already have a "good" backup solution, like Acronis Cloud Backup. On the one hand, it is a good fundament for a solid backup solution. On the other hand, Acronis Cloud Backup is not so good in terms of price/quality ratios and there is the...
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