• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

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  1. R

    Issue Charset Issue

    What PHP version are you using? We encountered such an issue when using an old MySQL connector from PHP 5.x.
  2. R

    Question SolusVM

    Yes it is an active product.
  3. R

    Question cron with arguments

    You can also set the cron using bin/magento.
  4. R

    Issue Broken table dns_recs: Corrupt

    Were the indexes removed? What happens if you run the queries again? Did the MariaDB service restart after the above mentioned error?
  5. R

    Question Plesk Email Security Pro - 421 4.3.2 Service shutting down, closing channel - Mails are stuck in the queue

    Unfortunately, emailsecurity database is not part of Plesk daily backups. Plesk daily contains: zgrep -i "^use" /var/lib/psa/dumps/mysql.daily.dump.0.gz USE `psa`; USE `mysql`; USE `horde`; USE `apsc`; USE `roundcubemail`; USE `phpmyadmin`; USE `psa`; USE `mysql`; USE `horde`; USE `apsc`; USE...
  6. R

    Issue Broken table dns_recs: Corrupt

    You need to recreate the broken index from dns_recs. You can run the following queries to rebuild the indexes: ALTER TABLE `psa`.`dns_recs` DROP PRIMARY KEY, ADD PRIMARY KEY (`id`) USING BTREE; ALTER TABLE `psa`.`dns_recs` DROP INDEX `dns_zone_id`, ADD INDEX `dns_zone_id` (`dns_zone_id`) USING...
  7. R

    Question Secure the plesk with SSL fails

    Unfortunately, 43896-37639.pph-server.de doesn't resolve to your server IP address. You won't be able to issue a Let's Encrypt certificate for it. You can check with your hoster to fix the domain name, or you can use your own domain name.
  8. R

    Question Secure the plesk with SSL fails

    43896-37639.pph-server.de doesn't resolve to an IP address. Thus you can't issue a Let's Encrypt for it. Is that the correct address provided for your server?
  9. R

    Question Secure the plesk with SSL fails

    Please show us what you selected on the Let's Encrypt page.
  10. R

    Question Secure the plesk with SSL fails

    Do you own PPH-Server.de? DNS domain ownership validation is required for wildcard Let's Encrypt SSL certificates. Plesk can issue wildcard Let's Encrypt certificates for domains that use the Plesk server nameservers. Try issuing a certificate only for 43896-37639.PPH-Server.de.
  11. R

    Question Plesk Email Security Pro - 421 4.3.2 Service shutting down, closing channel - Mails are stuck in the queue

    I suspect you received the extension update. My server received the extension update the next day (we applied the patch on all servers as soon as we were made aware of the issue): # plesk bin action-log --show | grep -i email-security 127.0.0.1 admin [2025-03-13 03:37:16.680] 'Upgrade extension'...
  12. R

    Issue Error 500 Plesk\Exception\Database (DB query failed: SQLSTATE[HY000] [2002] Connection refused)

    Interesting. When it happens, connect to the database service and check the number of active processes: plesk db "show full processlist;" | cat In the meantime, check if you don't have a small connection limit: plesk db "select @@max_connections; select @@max_user_connections;"
  13. R

    Question Plesk Email Security Pro - 421 4.3.2 Service shutting down, closing channel - Mails are stuck in the queue

    A KB article was published for this issue: https://support.plesk.com/hc/en-us/articles/30609832237591-Unable-to-receive-email-with-Plesk-Email-Security-extension-installed-connect-to-sql-unable-to-connect-to-DSN-DBI-mysql-database-emailsecurity-mysql-socket-var-run-mysqld-mysqld-sock
  14. R

    Issue Error 500 Plesk\Exception\Database (DB query failed: SQLSTATE[HY000] [2002] Connection refused)

    The first step is to verify that the MariaDB service is working correctly. If it restarts when the 4th Plesk user connects then you need to find out why. MariaDB can support up to 200 concurrent connections at any given time with the default configuration. If you have the time stamp when it...
  15. R

    Issue Error 500 Plesk\Exception\Database (DB query failed: SQLSTATE[HY000] [2002] Connection refused)

    Hi, The error in the screenshot indicates Plesk can't connect to the database service. Check the status of MariaDB. Did it restart recently? Do you have enough RAM on the VPS? OOM (Out Of Memory) events can kill the database service process and can even damage the InnoDB storage in the...
  16. R

    Issue Server Error 500 Plesk\Exception\Database

    Is the MariaDB service running? Where is the datadir and do you have the psa db in that dir? You can find the datadir by running select @@datadir;
  17. R

    Question AWS Lightsail Restore from Snapshot

    Hi, Just buy a new license and install it when you open Plesk.
  18. R

    Issue DB query failed: SQLSTATE[HY000] [1049] Unknown database 'psa'

    Yes. Plesk support is available 24/7.
  19. R

    Issue DB query failed: SQLSTATE[HY000] [1049] Unknown database 'psa'

    The error indicates you no longer have the Plesk (psa) database in the MariaDB database service. Do you have any folders in /var/lib/mysql? In order to restore psa and other Plesk databases, please see...
  20. R

    Question Roundcube user black & white list

    Not that I'm aware of. You can provide access to Plesk for the email user (email address and email password). This way the email user can manage the spam settings.
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