• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. R

    Question Need Help Configuring Plesk Web Access on Server with Custom Ports - IP Accidentally Pointed to Domain

    Hi, https://hostname:8443 and https://ip.addresss:8443 should work out of the box, without any changes. Ports 8443 and 8880 are used by the Plesk services and have nothing to do with the webserver that uses ports 443 and 80.
  2. R

    Question How to give Reseller permission to use Plesk Migrator Extension?

    Hi, The extension catalog and application catalog are 2 distinct things. The application catalog is the 1-click installer for various web applications, like WordPress, Drupal, etc. The migration has to be performed by the admin user or additional admin users. The reseller can have...
  3. R

    Question How to give Reseller permission to use Plesk Migrator Extension?

    Hi, Only the admin user or additional admin accounts will be able to use the Plesk Migrator. The reseller can backup the subscription on the source, download it (setting a password) and import it onto your server. You can add the source server to the Plesk Migrator and migrate the...
  4. R

    Question How sitejet works?

    I'm sorry but I don't understand your questions. Can you please reformulate?
  5. R

    Resolved Website KO

    Hi, You have zstd on the server. Upload the zstd file to the server and via SSH run zstd -d backup_sqldump_2502230004_2503010004.tzst. You will have the decompressed SQL dump which you can import via SSH or download it and import it using PHPMyAdmin or the Plesk database options.
  6. R

    Question How sitejet works?

    What do you have in mind when you say external platforms? The Sitejet Plesk extension facilitates access to the Sitejet platform where you build your website. When ready you can publish the websites on your Plesk hosted websites. It downloads the website project and deploys it for you.
  7. R

    Resolved Propably WP-Toolkit or server problem

    Your database service was killed by OOM events which were triggered because processes on your server tried to allocate more RAM than available. I would recommend adjusting the OOM score of the MariaDB service and getting more RAM on your server.
  8. R

    Question DNS error for all domains after adding an IP

    Hi, Check the panel.log at the time of the first action. It should contain information regarding what went wrong. The button and CLI command do the same thing. You can also check the syslog regarding bind errors after the Reread IPs button was pushed. In order to be able to use new IP...
  9. R

    Issue Plesk Task Manager

    What do you have in that file? If it exists, back it up and replace the content with: cat /usr/local/psa/admin/conf/task-manager.yml # Copyright 1999-2024. WebPros International GmbH. All rights reserved. concurrency: limits: # Maximum number of concurrent tasks # This limit will not...
  10. R

    Issue Server Error 403-Forbidden You do not have permission to access this document.

    What do you have in the error log when you try to access the website?
  11. R

    Question Blocked IP and Country ISO Code

    Hi, Do you pass your website via a CDN like Cloudflare? In that case, your server Firewall will see only Cloudflare IP addresses. If you don't use a CDN, then perhaps the firewall didn't get applied because of the long time needed to load all the IP addresses in the IP lists.
  12. R

    Question SSH user can see other subdomain directories even with chrooted shell?

    Please have a look at Resolved - Domain (SSH) user can see other directories
  13. R

    Issue Server almost full

    Can you restart the server? Was it recently restarted?
  14. R

    Issue Server almost full

    You might have bind mounts on the system which cause du and df to count twice the same used disk space. Try: du -xcsh /* 2>/dev/null | grep G to see actual used disk space What do you have mounted? mount | grep -vE "tmpfs|tracefs|rpc_pipefs|binfmt_misc|sys|boot|proc|dev/pts|mqueue|hugepages"...
  15. R

    Question Why Plesk controls my self-installed (FTP upload) Wordpress installation since last update

    You get 2 instances because you have the entire WordPress or just parts of it in the document root and in some other folder (in the document root or in the webspace). WordPress Toolkit will scan all the folders for wp-config.php (this is my assumption) and will show in the interface all the...
  16. R

    Question Why Plesk controls my self-installed (FTP upload) Wordpress installation since last update

    Hi, Simply detach the WordPress installs you don't want to manage via WordPress Toolkit. Click on ...Mehr Why don't you want the WordPress install to be manageable via WordPress Toolkit?
  17. R

    Issue DB query failed: SQLSTATE[HY000] [2002] No such file or directory

    Sorry for the previous command. Please try the following: journalctl -n100 --no-pager -xeu mariadb
  18. R

    Issue DB query failed: SQLSTATE[HY000] [2002] No such file or directory

    The issue is above line 54. Your screenshot has only the shutdown part. You might have an InnoDB corruption.
  19. R

    Issue DB query failed: SQLSTATE[HY000] [2002] No such file or directory

    Try this comand and provide the output: journalctl --output=cat -xeu mariadb
  20. R

    Issue Roundcube: Connection failed to imap or storage server

    Can you ping localhost from your server? Does localhost resolve to 127.0.0.1?
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