• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. R

    Issue Problems Issuing a Let's Encrypt Certificate

    Try to access the challenge URL from a different IP address than your usual IP. Your IP address might be whitelisted in the hardware firewall.
  2. R

    Issue Problems Issuing a Let's Encrypt Certificate

    Do you allow http:// via the hardware firewall? Let's Encrypt will try to access the challenge URL via HTTP.
  3. R

    Question Server Error 500 Plesk\Exception\Database

    Hi, The error indicates all connection slots to the database service have been used up. By default, that is 200 connections and 150 per any single database user. If plesk db fails then you need to restart MariaDB systemctl restart mariadb
  4. R

    Issue Unable to connect to FTP via

    Check the passive ports set in Proftpd: grep Passive /etc/proftpd.* -r /etc/proftpd.conf:PassivePorts ????? !!!!! Check the Plesk firewall if the ports are enabled: iptables -S INPUT | grep <?????? = first port from the previous step> -A INPUT -p tcp -m tcp --dport ?????:!!!!! -j ACCEPT The...
  5. R

    Issue Unable to connect to FTP via

    Are the passive ports opened in the firewall?
  6. R

    Issue Issue creating backup FTP/Local

    Can you share a screenshot of the options that are selected? Do you get anything logged in /var/log/plesk/panel log when the backup fails?
  7. R

    Issue Issue creating backup FTP/Local

    Those are not a problem. What did you select in the Backup Manager when the backup was created? Do new backups trigger the same error?
  8. R

    Issue Map Directive

    The map directive is valid only in the http context: Module ngx_http_map_module The Additional nginx directives are included in the server context which is within the http context. In order to set map directive, create a .conf file in /etc/nginx/conf.d/
  9. R

    Issue Issue creating backup FTP/Local

    The permissions look ok. Check if you have files and folders not owned by example.com_b7qdtl2wu8n: find /var/www/vhosts/example.com ! -user example.com_b7qdtl2wu8n
  10. R

    Issue Issue creating backup FTP/Local

    Hi, What are the actual permissions? ls -ld /var/www/vhosts Ls -ld /var/wwwvhosts/example.com You can run Plesk repair to fix permission and ownership: plesk repair fs -v
  11. R

    Question How to change an existing Plesk php symbolic link on Ubuntu?

    Yep. That is the way to do it.
  12. R

    Question How to change an existing Plesk php symbolic link on Ubuntu?

    Yes, it's an SSH command and it will affect only the SSH session it was run in. Export will update the SSH environment. The PATH environment variable designates the folders where the shell will look for binaries, including php. By prepending the location of PHP 8.4 in $PATH, php will be found...
  13. R

    Question How to change an existing Plesk php symbolic link on Ubuntu?

    The simplest approach is to: export PATH=/opt/plesk/php/8.4/bin:$PATH This will change the PHP version for the current session. However, if you set the PHP version to 8.4 for the website, phpenv should use that PHP version.
  14. R

    Issue Create new subdomain uses wrong directory

    Hi, Please check if you have this conf file: /opt/plesk/php/8.3/etc/php-fpm.d/test.glodek-edv.de.conf Plesk forgot it but might have also left behind a PHP-FPM configuration file. If you do and you no longer have that subdomain in Plesk, simply remove it.
  15. R

    Question Limit on serial number - DNS zone changes

    The default serial is built like this yyyymmddxx. I assume you made 99 changes to the parent domain DNS zone.
  16. R

    Resolved Popup message from WP-Toolkit hangs, no X, restart without change

    I'm glad to hear the task is no longer displayed. Usually, a failed task is not a big issue. The failed tasks are not running processes. You can run the failed task again and it might complete successfully. However, the dropdown will provide additional details regarding the failed task.
  17. R

    Resolved Emails sent from Plesk accounts are not delivering only to Google Workspace

    Hi, juanma@***dec.es is a Google Workspace email address? Domains that use Google Workspace hosted email addresses or other 3rd party mail services must have the mail service Disabled for incoming or Not configured (removes existing email addresses and server stored emails). The log entry...
  18. R

    Resolved Popup message from WP-Toolkit hangs, no X, restart without change

    Check the tasks in Tools & Settings. You might need to remove those 2 long running tasks from the psa database.
  19. R

    Issue Roundcube: Connection failed to imap or storage server

    /var/log/plesk-roundcube/errors should contain only PHP errors: /usr/share/psa-roundcube/config/php.ini.tpl:display_errors = Off /usr/share/psa-roundcube/config/php.ini.tpl:log_errors = On /usr/share/psa-roundcube/config/php.ini.tpl:error_log = "/var/log/plesk-roundcube/errors" You can try to...
  20. R

    Resolved Impossible to make a FTP connection

    By default all additional FTP users can connect only via FTP and FTPS (on port 21). They have /bin/false shell which is not a valid shell for SSH or SFTP access (on port 22). You can grant access using SSH-Keys and the system user. This will grant access to the developer to the entire webspace...
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