• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. V

    Input Plesk user interface

    Hello! This message indicates that automatic task was not able to check availability of the server. The automatic check stops examining the server at all after 14 day...
  2. V

    Issue s-nail: -s: normalizing away invalid ASCII NL / CR bytes

    Hello! I was not able to reproduce such behavior in the test environment. Could you please let me know where do you see this message? In the SSH terminal right after you connected to the server? I've checked out internal database and did not find any cases related to such issue. According to...
  3. V

    Issue Import of a backup file fails because of xml error

    Hello! The bug was confirmed with ID PMT-5428 and issue is under investigation by Plesk development team.
  4. V

    Issue WP-CLI for no root user

    The error means that Phar extension is not available in PHP. When PHP added to chroot extensions are not added automatically because PHP binary does not depend on them. Did you strictly follow steps from instruction? There is a step in instruction to add extensions, for exampe: for i in...
  5. V

    Issue WP-CLI for no root user

    I've checked in test environment: # file /usr/local/bin/wp /usr/local/bin/wp: PHP phar archive with SHA1 signature The error appear because /usr/local/bin/wp is a PHP PHAR archive, not a compiled binary. PHAR archives are self-contained PHP applications, and the "not a dynamic executable" error...
  6. V

    Issue WP-CLI for no root user

    Hello! It seems the functionality is yet to be implemented in Plesk and you could vote for it here: https://plesk.uservoice.com/forums/184549-feature-suggestions/suggestions/34858795-implement-feature-to-use-wordpress-wp-cli-in-chro You could try to add wp-cli manually using instruction from...
  7. V

    Issue Laravel Applications stopped showing on the dashboard of Laravel Toolkit

    According to the output system clock is synchronized and NTP service active. Database using system time/date so it looks good. I've checked internal cases and did not find known issues with such symptoms. I would recommend contact Plesk technical support team to investigate the issue further.
  8. V

    Issue Laravel Applications stopped showing on the dashboard of Laravel Toolkit

    Hello! Please connect to the server via SSH and check timezone settings with the following command: # timedatectl Local time: Fri 2024-12-13 11:30:37 UTC Universal time: Fri 2024-12-13 11:30:37 UTC RTC time: Fri 2024-12-13 11:30:37 Time...
  9. V

    Question Credentials for installing/updating

    Hello! Such behavior may happen if Plesk installer process stuck. Please try the following steps: Connect to the server via SSH Stop any existing Plesk installer process: # plesk installer stop Log in to Plesk GUI Open again Updates and Upgrades page going to Tools & Settings > Updates Please...
  10. V

    Issue dev/urandom file with huge size

    I found only one case in Plesk internal knowledge base about such behavior and cause was related to functions in some Wordpress plugins on that domain’s doc root which were interacting with the /dev/urandom devices. You mentioned it happens on several servers. Do you see any patterns e.g. it's...
  11. V

    Issue ChunkLoadError

    I've checked Plesk Knowledge base and there are 2 common reasons that may lead to ChunkLoadError: 1. Usually such behavior related to Google Chrome plugins that could conflict with Plesk Panel UI. E.g. some AdBlocker. Please try to check behavior in other browsers without additional extensions...
  12. V

    Issue ChunkLoadError

    Hello! Could you provide more detailed steps on how to reproduce the issue? Do you see any errors in /var/log/plesk/panel.log at the time when crash happen?
  13. V

    Issue PASSENGER Returning HTTP 503 due to: Request queue full (configured max. size: 100)

    > Is there a way to verify the effective configuration? I did not find specific command to verify this option. In general, it's required to add option to config and restart nginx/apache to take it into effect. Additionally, it might be issue not related to the passenger configuration, because...
  14. V

    Resolved domain restriction not working in some cases

    Hello! I was not able to reproduce reported behavior. If prohibited domain names option is enabled Plesk produces error on attempt to rename domain. I've checked under customer and admin as well: Could you please verify that option is enabled at Tools & Settings > Prohibited Domain Names:
  15. V

    Issue Unable to send emails using SMTP

    Hello! Could you check mail functionality using instruction from the following article: https://support.plesk.com/hc/en-us/articles/12377670123799-How-to-verify-PHP-mail-functionality-in-Plesk-on-Linux Please let me know if any errors appear in maillog on step 6. Looking forward to your reply.
  16. V

    Issue PASSENGER Returning HTTP 503 due to: Request queue full (configured max. size: 100)

    Hello! Please check passenger configuration files on your server for corresponding directive: Nginx: passenger_max_requests /etc/nginx/modules.available.d/phusion-passenger.conf Configuration reference - Passenger + Nginx - Passenger Library Apache: PassengerMaxRequests...
  17. V

    Issue Grafana package install CERTIFICATE_VERIFY_FAILED

    If the issue still persists and you reinstalled certificates it's most likely system issue as I was not able to reproduce described behavior in the test environment on Ubuntu 20 and Plesk 18.0.65. Grafana was installed without issues. I would recommend check and sync system time on server as...
  18. V

    Issue Grafana package install CERTIFICATE_VERIFY_FAILED

    Hello! The issue can be caused by Broken CA certificates configuration on OS level caused by Ubuntu bug with ID 396818: https://bugs.launchpad.net/ubuntu/+source/openssl/+bug/396818 Warning: Before applying solution below I would recommend you create snapshot of the server. 1. Connect to the...
  19. V

    Issue "get " request on my web works on Ubuntu 18.04.6 LTS but not in Ubuntu 22.04.5 LTS

    Hello! Do you see any errors in domain's web server log on request? /var/www/vhosts/system/<domain_name>/logs/error_log /var/www/vhosts/system/<domain_name>/logs/proxy_error_log Global Apache and Nginx logs: /var/log/nginx/error.log /var/log/apache2/error.log Could you perform request to...
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