• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

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  1. V

    Resolved Mail-Handler - Called twice, why?

    Could you please describe your use case in more detail? When do you want your handler to be invoked and what should it do?
  2. V

    Issue NginX problem after upgrade

    Check that "/var/www/vhosts/mydomain.com" group is psaserv. 0710 are the correct permissions. Also check output of groups nginx — it should include psaserv group.
  3. V

    Resolved Mail-Handler - Called twice, why?

    Here's some info on the mail handler queues in Plesk. Note that the information below is actual for Plesk Onyx, although it is also mostly applicable to previous Plesk versions (with some small differences). The following queues are available: before-data (0) — handlers are called before DATA...
  4. V

    Resolved Mail-Handler - REJECT with message?

    Here's a python code snippet to reject with a custom message: class MailHandler(object): HOOK_REJECT = 3 def exit_reject(self): sys.stderr.write("REJECT") sys.exit(self.HOOK_REJECT) def data(self, msg): sys.stderr.write("DATA %s\n" % msg) def...
  5. V

    Resolved Installation stuck

    @Kingsley, thanks for providing access to the machine! Turned out that the issue is in docker and it usually fires on Linode machines, causing docker installation to hang: https://github.com/docker/docker/issues/23347 Workaround for this installation issue will be included into one of the...
  6. V

    Resolved Run additional commands composer

    I suppose you could put them as "post-update-cmd", assuming you want them to be executed after any dependency change. Otherwise (if you want it only on installation) put them as "post-install-cmd".
  7. V

    Resolved Installation stuck

    The time it takes depends on the amount of extensions that have been selected for installation. Installing each extension also requires download of the extension package itself, as well as any system packages it might need. Depending on your download speed, this may take considerable time. There...
  8. V

    Question Plesk 12.5 upgrade to onyx problem

    Woah, you have a lot of enabled repositories judging by the log. If nothing helps, at least try disabling all Yum repositories except OS vendor ones before attempting upgrade to Plesk Onyx. Anyway, here are few especially suspicious things you should resolve: plesk11-base, plesk11-thirdparty...
  9. V

    Resolved Installation stuck

    @Kingsley, keep calm and wait until the installation is finished. Please do not: attempt to launch another instance of Plesk Installer by going to "Updates and Upgrades" page (it won't let you have 2 instances running anyway); run repair routines (they may do more harm than good at this point...
  10. V

    Issue Passenger does not work on nginx

    Basically, nginx is telling you that it doesn't know what passenger_root directive means, i.e. passenger module is not loaded. Please make sure that both of these files either exist or do not exit at the same time: /etc/nginx/conf.d/phusion-passenger.conf - should contain passenger_root...
  11. V

    Issue [PPP-26546] Error setting FTP storage settings

    If you have older curl version (which you do), you may just create the file with the suggested content with the ~/.netrc path (i.e. create .netrc file in your home directory). Then call curl with --netrc command option instead of --netrc-file /opt/my-password-file option.
  12. V

    Question Plesk 12.5 upgrade to onyx problem

    Look into /var/log/plesk/install/autoinstaller3.log for details on the error. Usually such error happens due to package or file conflicts. If you're using console interface to upgrade, additional information should also be visible in the Plesk Installer output before the error message.
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