• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. O

    Issue Incorrect notification mails about resource usage

    I keep getting "news" from Plesk claiming my resources are used up or close to being used up. Unfortunately my Plesk and myself have different definitions of the word "close." The 'XXXXXXX.de' subscription, owned by user 'YYYYYY', is approaching or already exceeded the resource usage limits...
  2. O

    Question Change the owner of a domain in a subscription

    1) Identify the database(s) and directory(ies) used b the domain. 2) Use the "Export database" function to export the databases to a file outside the web accessible space 3) ZIP the directory contents 4) Download all database and webspace backups. 5) Delete the domain from the customer A 5)...
  3. O

    Issue Cannot download site backup (Cannot read public key)

    I actually believe that the Plesk pre-installation by STRATO was missing a public/private key pair that is used to sign a download to prevent tampering or man-in-the-middle-attacks, so a reimbursement is out of question. The problem is clearly caused by the pre-installation. I think so, because...
  4. O

    Issue Cannot download site backup (Cannot read public key)

    Ok whatever happens here is a secret and will stay a secret since STRATO refuses to help with that issue and Plesk refuses to help with OEM licenses. I will have to buy a new server and move all sites manually, then cancel the old server. Will do that during summer holidays. :(
  5. O

    Issue Cannot download site backup (Cannot read public key)

    Hm, fortunately the file "plesk_agent_manager" that throws the exception is in Perl thus allowing me to dig into the code. The plesk_agent_manager" creates a command line to call another tool "pmm-ras" which sadly is binary. BUT it creates a log file in the current directory stating the exact...
  6. O

    Issue Cannot download site backup (Cannot read public key)

    I have to ask STRATO support since the version of Plesk is included with their dedicated server. I think they buy the licenses in bulk and I'm not sure whether I can contact Plesk support for any issues. I will have to set up my old backup scripts until then. Thanks for the help. Markus
  7. O

    Issue Cannot download site backup (Cannot read public key)

    I have set the Backup Security Setting option but the error messages stay exactly the same: Cannot read public key. The archive is created in /tmp but I never get to download it. I always have to erase these manually because they're not managed by Plesk and stay in /tmp infinitely.
  8. O

    Issue Cannot download site backup (Cannot read public key)

    Sorry forgot something: Product version: 12.5.30 Update #67 Update date: 2017/06/06 08:41 Build date: 2016/06/08 09:00 OS version: Ubuntu 14.04 Revision: 344620 Architecture: 64-bit Wrapper version: 1.2
  9. O

    Issue Cannot download site backup (Cannot read public key)

    I have a severe problem getting backups off the Ubuntu 12.04 with Plesk 12.5. When trying to download or upload a backup to ftp I keep getting the following error (ftp): Unable to upload dump to FTP, it remains in server repository and you can manually download and upload it to FTP. Upload...
  10. O

    Extensions only for some abonnements?

    I actually believe that restricting Let's Encrypt is kinda evil.
  11. O

    Extension Dev - Handling Mails

    PHP *is* shell, just use "#!/bin/php" in the first line and "<?php" in line two followed by your php code. Remember, the /etc/php/cli/php.ini (or similar, depending on your distribution) is used for command line while there is another version for apache and other webservers.
  12. O

    Question Lets's Encrypt certificate domain alias

    You can define a subdomain, add a Let's Encrypt certificate, and then relocate every access to your main site. Using the 301 code it's even search engine-friendly. Edit: I forgot to tell you the .htaccess code for the redirect: RedirectMatch 301 ^(.*)$ http://www.xyz.com
  13. O

    Resolved SQL error breaking Plesk

    Yes, this is what I mentioned and it's unrelated to SELinux. By copying the files of the database directory /var/lib/mysql/* directly with file system commands you have f... up the file permissions and this is the main reason for always using MYSQL commands to manipulate MYSQL databases.
  14. O

    Resolved The MX Records of your domain are not pointed to Zoho.

    If you need to redirect emails to Zoho you can use a transport map on Postfix. This way you can decide which mail addys are to be redirected and which of them are not (e.g. Printers with email feature) More information on transport maps: http://www.postfix.org/transport.5.html
  15. O

    Issue https to http redirect

    You wish to run your Wordpress forum on http:// instead of https:// ? In wp_config.php add the following lines: define('WP_SITEURL', 'http://your.domain.com'); define('WP_HOME', 'http://your.domain.com'); This will still allow access over https but all links will redirect the visitor to the...
  16. O

    Contribution Basic Subversion Svn on Plesk 12.5

    I have spent half a day on installing Subversion on my Ubuntu 14.4 server using Plesk 12.5 and ran into a few problems. So, I'm taking another 20 minutes to write them down just in case anyone out there is in need of a centralised version control. 1. Install prerequisites as usual: apt-get...
  17. O

    Issue PHP memory limit of service plan does not sync to subscriptions on update

    Lloyd, you're a constant source of knowledge :)
  18. O

    Resolved SQL error breaking Plesk

    Please remove the sitebuilder5 directory, then go to mysql and issue "create database sitebuilder5;" so the database is known to mysql. Only then you may possibly be able to copy any files in there. By just copying your files the file system is out of sync with the Mysql database. For future...
  19. O

    Resolved Error, what does it mean?

    Which is why he is asking for clarification from the Plesk team.
  20. O

    Resolved Adding lines to postfix configuration db's

    The problem is solved.
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