• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. PavelV

    Issue Disable Directory Protection

    Hello, let's start with execution of: "%plesk_dir%\bin\repair.exe" --synchronize-protected-directories-storage If issue still exists, please check, maybe there is web.config in this directory that declares that anonymous authentication need to be disabled.
  2. PavelV

    Issue FTP issue on brand new install

    Maybe you need to enable passive mode in your FTP client? What exactly error do you see? Which platform you have (Win/Lin)?
  3. PavelV

    Question Plesk Log Rotation

    Unfortunately, this is behavior by design, and there is no hidden registry tricks to manage this process. Mail logs are common for whole mail server. we are processing these logs every day, and removing old (processed) logs after we have finished processing. Can I ask, why this behavior is not...
  4. PavelV

    Question Plesk Log Rotation

    KB article you found is about domains logs, but you say that "my problem is not the log for each domain". Can you please say exactly files we are talking about? %plesk_dir%\admin\logs\plesklog_<something>.log %plesk_dir%\admin\logs\php_error.log %plesk_dir%\admin\logs\W3SVCXX\u<something>.log...
  5. PavelV

    Question Plesk Log Rotation

    If I understand correctly, you have default setting for Log Rotation for your domain: So, for example, if you have 100Mb of logs daily, then IIS will generate log files 10Mb size and Plesk will rotate files if there are more than "Maximum number of log files". Maybe you need to set Log...
  6. PavelV

    Question asp.net core support in plesk

    We are updating ASP.NET core support to 1.0.1 and 1.1.0 in one of the nearest microupdates. Your application should work without modifications. Also, you need to grant Read&Execute permissions for psacln group for C:\Program Files\dotnet folder. This is known issue and it will be fixed as well.
  7. PavelV

    Issue interface_async_executor.exe (Backup FTP ¿?)

    How many such errors (about task-async-executor.exe) do you have in event log? If this was only once, then maybe it was temporary issue with resources on server (not memory, but processes count), and you should ignore this problem. If this is regular issue, then, please enable debug logs in...
  8. PavelV

    Issue interface_async_executor.exe (Backup FTP ¿?)

    One more question - how many extensions do you have installed in Plesk?
  9. PavelV

    Issue interface_async_executor.exe (Backup FTP ¿?)

    0xc0000142 is "DLL Initialization failed". Looks like there are issues with desktop heap on your system and new process cannot be initialized properly. Do you experience this during backup process? or during restore? How many memory do you have on your server? Is this backup started manually...
  10. PavelV

    Resolved Problem installing pear on plesk 12.5 for windows

    go-pear.bat was shipped for PHP 4 and PHP 5 prior version 5.3 If you are using newer version - there is no such file anymore. According to official PEAR documentation - http://pear.php.net/manual/en/installation.getting.php you need to: download https://pear.php.net/go-pear.phar with your...
  11. PavelV

    Resolved I need psaobsolete.dll for Onyx

    You can download it from http://autoinstall-win.plesk.com/PANEL-WIN_17.0.17/microupdates/MU6/panel/bin/psaobsolete.dll Looks like this file was not applied to you during MU6 installation. Please put it in %plesk_dir%\admin\bin location
  12. PavelV

    Issue Installation error in windows

    can you please send to me in Private Message what exactly was downloaded in D:\ParallelsInstaller\parallels\PANEL-WIN_17.0.17\dist-msi-Microsoft-2003-i386\panel-management.msi ? Anyway, I have reset all caches for this file, you can try installation again.
  13. PavelV

    Issue SM service restarts/webmail timeouts

    Starting from Plesk Onyx we have decreased number of situations when restart of SmarterMail service is performed. When mail domain is suspended/unsuspended Plesk should not restart MailService anymore (this is valid for Plesk Onyx and SmarterMail >= 14.3). You have SM15, so this is strange, need...
  14. PavelV

    Issue Plesk and suspended domains in Smartermail

    This issue is fixed in Plesk Onyx. This is valid for SmarterMail version 14.3 and above. Please check, if this new behavior suits your needs.
  15. PavelV

    Issue Windows changing smartermail DNS

    During reconfiguration of SmarterMail Plesk reads DNS settings from system (DNS servers settings from Network adapter). If there are IPv6 addresses specified and if you are using SmarterMail 11 or higher, then Plesk will set all IP addresses including IPv6 to the SmarterMail. Currently this...
  16. PavelV

    app pool IWPD problem

    Hello, do you see anything in Event Log when this happens? 503 Service Unavailable error usually means that pool is stopped. Pool can be stopped for several reasons. One of such reasons is misconfiguration of IWPD* user password in IIS and in system. Or maybe some security related issues...
  17. PavelV

    Plesk Filesharing

    Hello, It looks like you have created folder, put some contents into this folder, and have enabled "Directory browsing" for this folder (or maybe for whole site) Your files cannot be downloaded because they have extension which is unknown for IIS webserver (I'm talking about bz2 files)...
  18. PavelV

    Plesk 11.5 Backup & Restore

    Please check version of file pmm-ras.exe It seems that you still face results of failed upgrade. Could you please check version of file %plesk_dir%\admin\bin\pmm-ras.exe Please open corresponding folder in Windows Explorer, right-click on file "pmm-ras.exe", select Properties. Open tab...
  19. PavelV

    change the root for subsequent domains.

    I will try to explain why is this so confusing and what we have done to fix this. In Plesk 11.0 every domain (no matter, is this main domain for subscription or addon domain) has its own directory c:\inetpub\vhosts\domain.com. This directory for main domain (domain specified during subscription...
  20. PavelV

    Unknown error 0xC00CE508 (COM Error C00CE508)

    Yes, I got your file. For some reasons it contains only ZERO byte symbols and no data. Please perform actions in my previous post and you should have this this problem resolved.
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