• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

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  1. P

    Issue Emails are not delivered nor received

    Sorry to be that noob but I don't really know what is it. In the DNS records, the MXs point to mx00.ionos.com and mx01.ionos.com if it's about that.
  2. P

    Issue Emails are not delivered nor received

    Yes thanks you I have already checked that and I was talking about the proper configuration more than those restrictions. But obviously they need to be set. They bounce back with an error message that I already posted here. I'm really considering the option of using Ionos servers but will this...
  3. P

    Issue Emails are not delivered nor received

    I thought that maybe directly using Ionos servers for mailing would avoid big headaches since we already have a managed server that uses them and everything is perfect. I don't know though if it's because the servers or it's because it's managed. I'm also worrying about the fact that there will...
  4. P

    Issue Emails are not delivered nor received

    Is it possible for me to use directly Ionos servers instead?
  5. P

    Issue Emails are not delivered nor received

    Tested right now with the following results : DNSBL Blacklist Test Summary 249 of 249 tests done. Results Not listed: 239 Blacklisted: 3 Brownlisted: 0 Yellowlisted: 0 Whitelisted: 0 Neutrallisted: 0 Failed: 7...
  6. P

    Issue Emails are not delivered nor received

    I've checked for suspicious processes and everything seems to be fine. The server has only been used for 10 days and for now, no user is interacting with it. I still have the same issue with Hotmail as I send this message.
  7. P

    Issue Emails are not delivered nor received

    Hello @Peter Debik and thank you for your reply. I figured out that it would take time but there's no such indication in the email and I've in fact received it 26 hours ago. I guess that there's nothing more to do, so we'll see.
  8. P

    Issue Emails are not delivered nor received

    So I received a reply from Microsoft saying : When I check the IP status and details on SNDS, it says: Blocked: no Details: Junked due to user complaints or other evidence of spamming And the problem remains exactly the same and I can't send emails to Hotmail users. I've tested my...
  9. P

    Issue Emails are not delivered nor received

    Oh yes right, it was an abuse of language to say that my IP was new, thanks for pointing out that. So hopefully it won't take too long for the issue to be fixed. Thank you guys for your help.
  10. P

    Issue Emails are not delivered nor received

    @Peter Debik thank you for your reply. It's quite odd as when I check the status, it says "Blocked: no" but then "Details: Junked due to user complaints or other evidence of spamming". It's just a new IP and of what I read, they block automatically new IP addresses. But then what do the details...
  11. P

    Issue Emails are not delivered nor received

    So the port 25 was indeed blocked by Ionos. Now emails are being sent but Hotmail is blacklisting our server : Action: failed Status: 5.7.1 Remote-MTA: dns; hotmail-com.olc.protection.outlook.com Diagnostic-Code: smtp; 550 5.7.1 Unfortunately, messages from [*.*.*.*] weren't sent. Please...
  12. P

    Issue Emails are not delivered nor received

    @Kaspar Thank you for your reply. I think that so far, it's the only possible reason because we have tried everything and we still have the same issue. Our host is indeed Ionos and I've just contacted them so we'll see.
  13. P

    Issue Emails are not delivered nor received

    It seems that I can't disable the firewall (at least from my host panel). When I check Ubuntu firewall status, it's already disabled.
  14. P

    Issue Emails are not delivered nor received

    I only have access to those settings on my host panel and I have enabled all the necessary ports. Am I missing something?
  15. P

    Issue Emails are not delivered nor received

    Hello and thank you for your reply. So here are the logs when I tried to send an email from a PHP script to a hotmail address: Nov 15 03:57:30 {HOSTNAME} plesk-sendmail[1222811]: S1222811: from=<user@domain.tld> to=<*******@hotmail.com> Nov 15 03:57:30 {HOSTNAME} plesk-sendmail[1222812]...
  16. P

    Issue Emails are not delivered nor received

    I have matched the DNS records of Plesk and those in my host panel and now, emails can be received but they can only be sent to local addresses. When I try to send to a Hotmail address for example, it stays in the queue and never get delivered. When I check the logs there's still the same...
  17. P

    Issue Emails are not delivered nor received

    Yes that's what I'm suspecting especially when I compare the records in Plesk and those in my host panel. Is there anything I can refer to to get the configuration right?
  18. P

    Issue Emails are not delivered nor received

    Sorry my bad I checked the wrong file. So all the logs are saying "connection timed out"
  19. P

    Issue Emails are not delivered nor received

    Thank you for your reply. I've just checked the maillog file and it's empty. There's also one thing, when I compare DNS records in Plesk and those in my host panel, they are a bit different so is it normal?
  20. P

    Issue Emails are not delivered nor received

    Hello, I have Plesk Obsidian 18.0.47 with Ubuntu 20.04 and I'm having huge problems with emails. I don't really know where to start as I'm quite new to server configurations. When I try to send an email (either with Roundcube or from a script), the email is sent but never received by the...
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