• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. alvarezcruz

    Issue ACME challenge is not showing up

    Thank you. I'm seeing errors about malformed requests from the Let's Encrypt extension. If you haven't already done so, you may want to try reinstalling it in case it's corrupted. Remove plesk bin extension -u sslit plesk bin extension -u letsencrypt Reinstall plesk bin extension -i sslit plesk...
  2. alvarezcruz

    Issue extensions page error not showing

    Please post the full error
  3. alvarezcruz

    Question Imunify360 or fail2ban PLEASE give me your input

    Customers often come to me for help when Fail2Ban has banned them or their customers from accessing Plesk, their websites, or some other service. I just had to help someone whitelist an innocent IP address that was recently banned by Fail2Ban. These services don't know what kind of site you're...
  4. alvarezcruz

    Question WP Admin Login in Website Preview

    The site preview doesn't have all the features available. If you'd like to access the WordPress installation, point to it from the hosts file on your local computer instead. You can find guides online that show you how to do this. If you need additional guidance, tell me the operating system on...
  5. alvarezcruz

    Issue Issue to send mails

    I don't know. Microsoft would have to answer that, and as you can see on that link, they're not very responsive.
  6. alvarezcruz

    Issue Issue to send mails

    Probably possible for the email body, but I don't know how to do it with Postfix. Will have to wait for Microsoft to fix it, and change the email content in the meantime.
  7. alvarezcruz

    Question Too many open files..

    I'd need to see your script to get a better idea of why the output is different. Open files can change very quickly, so the script may be a millisecond too late and get fewer files than the alert got. For example, this will tell you how many open files each process is using, but it will take a...
  8. alvarezcruz

    Question Panel.ini senderAddress not working

    Without double-quotes is fine. Viewer won't show the current value if it's customized. You did it correctly. Some notifications are sent from the system address: no-reply@<full-server-hostname>. To change this system email address set the desired full hostname in Tools & Settings > Server...
  9. alvarezcruz

    Issue Issue to send mails

    Fantastic. Try this: php mail special characters utf8. If the PHP code is handled automatically by some front-end like WordPress, let me know.
  10. alvarezcruz

    Resolved Cron Daemon: show message: edit /etc/tmpreaper.conf to remove this message (look for SHOWWARNING)

    How about creating that config file with the option to disable the warning: echo "SHOWWARNING=false" > /etc/tmpreaper.conf Maybe that'll work.
  11. alvarezcruz

    Issue Issue to send mails

    By any chance, are the destination emails from Microsoft? For example, @hotmail.com, @outlook.com, @live.com, etc. They have an issue with encoding and can't handle messages with non-standard characters (like French accents). If you tell me the exact method you're using to send these...
  12. alvarezcruz

    Issue Almalinux 9 and Fail2Ban

    What's the error when you try to start it? Show me the output of service fail2ban status
  13. alvarezcruz

    Issue sw-engine won't start

    Sounds like the cert is corrupted. Try to manually replace it with the default certificate. Log in via SSH and run this command to get the default certificate: plesk db "select id,cert_file,ca_file,name from certificates where name like '%default%'" It'll return something like this...
  14. alvarezcruz

    Issue ACME challenge is not showing up

    There's another user with this issue. Maybe there's something wrong with the extension. Try to get debug logs for it and share the relevant stuff: Enable debug mode: https://support.plesk.com/hc/en-us/articles/12377672365975 Reproduce the issue Check and share what's in /var/log/plesk/panel.log
  15. alvarezcruz

    Issue DMARC control fails

    Peter's right. Either DMARC checks are disabled server-wide, or individual domains are whitelisted from the check with the article he shared.
  16. alvarezcruz

    Issue Migration & Transfer Manager No cPanel option

    The available option to transfer sites from cPanel to Plesk for Windows is using the Site Import tool. It will get the sites files, databases, and email imported into Plesk. All other configuration needs to be entered manually. Importing Websites
  17. alvarezcruz

    Issue Can't Reload or Cancel Let's Encrypt SSL/TLS Certificate

    The detail "Incorrect TXT record" means the site is supposed to have a different text record. In other words, the current DNS record is wrong. Enable debug: https://support.plesk.com/hc/en-us/articles/12377672365975 The panel log is in /var/log/plesk/panel.log After enabling debug, you can check...
  18. alvarezcruz

    Issue Can't Reload or Cancel Let's Encrypt SSL/TLS Certificate

    That seems like a broken installation of the SSL It extension. We can troubleshoot more specific issues if you enable debug mode and post the panel logs, but for starters just try to reinstall the SSL It extension: https://support.plesk.com/hc/en-us/articles/12377511962007 That guide above...
  19. alvarezcruz

    Issue Can't Reload or Cancel Let's Encrypt SSL/TLS Certificate

    Please send a screenshot of the page that says Reload or Cancel. When it gives you those two options, there's usually an additional step you need to follow before you press Reload. Most commonly this: https://support.plesk.com/hc/en-us/articles/12377005928855
  20. alvarezcruz

    Question Disallow remote imap/pop3/smtp access

    @Peter Debik Look at the attached image on my previous post. The default Plesk rules are for Incoming connections. Outgoing won't be blocked. I tested this on a Plesk server, and webmail works well with these rules set to Deny. I took that screenshot after emailing external domains back and...
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