• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. alvarezcruz

    Resolved PHP 8.0, 8.1 not starting

    For a WordPress site, go to WordPress Admin Panel > Settings > WP Super Cache > Delete Cache From Domains > domain.com > PHP Settings, switch to a different PHP version and then back to 8.1 See if that helps. If not, then try the following: 1. Check if AppArmor is on with the command...
  2. alvarezcruz

    Issue Error: Unable to receive update information for the package(s)

    What MariaDB version are you running? Check in Tools & Settings > Database Servers. Can you ping autoinstall.plesk.com from the server? If no, can you ping any other site, like Google, etc.? And Michael, are you also on CentOS 7.9 or another OS?
  3. alvarezcruz

    Question Disallow remote imap/pop3/smtp access

    To do it server-wide, close the ports used by mail clients on the firewall: Managing Plesk Firewall. Simply change the SMTP, IMAP, and POP3 rules to Deny like in the attached image. Webmail will continue working, while mail clients will time out. You may also want to disable mail auto discover...
  4. alvarezcruz

    Issue ISP Blocking

    It sounds like an issue with the Jio DNS servers. They're known to block many sites, but that'd depend on the content, I suppose. Get the Jio DNS servers. You can start with the ones here: DNS servers in India Then see if they resolve to your Plesk IP addresses: On Windows: nslookup domain.com...
  5. alvarezcruz

    Issue ISP Blocking

    Two weeks is too long for a DNS propagation issue. How do you manage DNS? Is it handled by Plesk or externally, and is it handled the same for all Plesk servers?
  6. alvarezcruz

    Issue ISP Blocking

    How long has this been happening? A day, a week, a month? Do you host all Plesk servers on the same subnet or different ones? Is Plesk the only type of server you host, or do you host any other?
  7. alvarezcruz

    Issue ISP Blocking

    Do you get ERR_CONNECTION_TIMED_OUT, or 502 gateway error, or something else? Send a screenshot
  8. alvarezcruz

    Issue ISP Blocking

    When you say they're not available, what do you mean exactly? What's the exact error they get when trying to access the sites?
  9. alvarezcruz

    Issue Need help » Plesk + CentOS + WP = PHP-FPM CPU @ 100%

    Install atop to monitor the system automatically. After the issue happens you can check what was running and the build up to it: How to monitor usage of system resources in a period of time using atop?
  10. alvarezcruz

    Question How to change default PHP settings

    It affects all new and existing subscriptions and their domains associated with the service plan. If you add this under Service Plans and hit the Update & Sync button, it will apply the additional PHP directives to all existing subscriptions and sites under that plan, and all new ones will...
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