• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. S

    Fix: new plesk 11 install, log rotation doesn't work

    This has been bothering me for a week, and some of the logs are now ridiculously large. Investigated tonight to discover that the folder /usr/local/psa/etc/logrotate.d didn't have log rotation profiles for any but 4 of the domains setup on the server, even though log rotation is explicitly...
  2. S

    Health Monitoring notifications email

    Here's an example: <Misc alarmsInterval="5" notificationSubject="Plesk-Monitor Report"> <notificationEmail address="logs@example.com" name="Log Watch" /> </Misc>
  3. S

    How to import service plans?

    Anyone figure this out yet? I'd really like to be able to bulk import these settings from our offline configuration notes. XML seems like the best way.
  4. S

    Mail not delivering suddenly.. (log included)

    Have you run an fsck on the server? It's possible that the file system or drive is damaged and the OS is preventing write's to protect the data. Another thing to check would be to run a mail check. This is the command you need for that: /usr/local/psa/admin/sbin/mchk --with-spam That will...
  5. S

    Error: "Parallels.Diagnostics.RRD.RrdException: Failed to update RRD database"

    When my server monitoring reporting PING failed an hour ago, I assumed it was related to this issue. I checked the logs and found this error message in the application log about 80 seconds before PING failed. Coincidence? I think not. Here's hoping it's even possible to remove the Plesk...
  6. S

    Error: "Parallels.Diagnostics.RRD.RrdException: Failed to update RRD database"

    In the last week I've experienced three of these errors preceding approximately 20 minutes of inaccessibility (the entire server becomes unresponsive) each time. To be more specific there are about 8 of these errors during each "event", applying to multiple hardware objects/logs. The specific...
  7. S

    Bug: upgrade to 10.4 disables password protected directories (with fix!)

    Upgraded to 10.4 last month from 9.5.4 to address the reported security issue. Aside from the problems with email and FTP, apparently there was also an issue that disabled the password-protected directories on ALL sites server-wide. I discovered this issue today and manually re-activated...
  8. S

    Upgrade to 10.4.4 hangs.

    I experienced the sitepreview isapi issue as well and had to manually remove it from every site. AAAaaaarrrrggggghhhh! Removing a single ISAPI reference from a few hundred websites is a total and absolute waste of time. Sigh. Oh, the other problem I've been having is that ALL of the spam...
  9. S

    Upgrade to 10.4.4 hangs.

    I received that error as well, but ignored it and the upgrade went smoothly anyway.
  10. S

    Mailbox Creation Error

    I know I'm a little late to this party, but... 1) to refresh the list of installed components you have to click the "Refresh" button at the top of the "Server Components" page (Tools & Settings, Server Management). This will re-detect all the installed components, enabling the links like...
  11. S

    bug report: "mail --help" incomplete

    The "mail --help" data is incomplete. I just spent two hours trying to get forwarders setup for various addresses on a domain when I gave in and went to the online documentation because no matter what I tried, adding the forwarders wouldn't actually enable them. Lo and behold, apparently...
  12. S

    All websites requiring password

    Any chance you're drag & dropping files & folders around between folders (like within Windows Explorer) on your server? This would explain what's going on, as this results in 'moving' the files, while preserving the existing permissions that likely don't have the new IUSR_* assignments or other...
  13. S

    Hacker comes to my plesk server

    This KB article has the Windows auto installer - while it says 10.3, it actually automatically selects the most current version (currently 10.4.4): http://kb.parallels.com/en/111593
  14. S

    All websites requiring password

    Sounds like you've got the integrated authentication enabled but dont have IUSR_* access for the site(s). You need to reassign rights to ensure that the IUSR_ account for each site has the appropriate rights. There could be other factors that apply, but the most likely fix is the plesk...
  15. S

    Hacker comes to my plesk server

    Before attempting to install or reinstall - you need to fully scan and disinfect your machine. If they had access to execute unfiltered PHP on your server, it's possible you have other malware as well. Reinstalling Plesk won't fix that.
  16. S

    Certificate is revoked

    I just experienced the same problem. Another post suggested purchasing a replacement certificate. I was able to use IIS to reassign the same SSL certificate to the Plesk site to have it fixed immediately. IIS Admin, web sites, PleskControlPanel, Properties, directory security, server...
  17. S

    Upgrade to 10.4.4 hangs.

    I was finally able to get this to progress past the initial state detection by killing the "win32_NetworkAdapterConfiguration get IPaddress" process. It gets to this point within a couple seconds of clicking the 'upgrade' link and doesn't stay more than 2 seconds, so it's critical that you have...
  18. S

    Upgrade to 10.4.4 hangs.

    I'm having the exact same problem. It's hanging at that command and won't proceed any further. I waited 2 hours the first time before killing it and starting over, then 20 minutes the next couple times, and now I've been waiting another half hour or so. The KB article Parallels posted doesnt...
  19. S

    Question about Log Rotation

    I know this is months old, but the answer might help others. The issue you're facing is that the log is checked for size only once per day, thus the 'size' limit you've created isn't going to work the way you're trying.
  20. S

    Cannot find email account password change

    You can manually fix it with the SQL I posted here: http://forum.parallels.com/showthread.php?t=108231 You'll need to run this for each domain.
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