• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. J

    Issue plesk sbin statistics fails for database on a non-standard database server

    After running plesk sbin statistics --calculate-one --domain-name=example.com I get WARN: WARNING during statistics_collector execution: statistics_collector[17429]: Failed to process database 'example' from domain 'example.com': MySQL error 1049: Unknown database 'example' executing query...
  2. J

    Issue Separate webroot for wildcard subdomain and www

    Not sure why, but it's working now.
  3. J

    Issue Separate webroot for wildcard subdomain and www

    Still experiencing this issue.
  4. J

    Issue Lets Encrypt not using DNS-01 for wildcard cert

    Did something change? I'm pretty sure wildcard certs used DNS-01 challenge, but recently I started getting an error every time that it tried the acme challenged (and failed, since I block it on the firewall). How can I force it to use DNS-01? I'm using external DNS. Getting: Invalid response...
  5. J

    Issue "Header set" in .htaccess not working with "Smart static files processing" enabled

    I want to add a HTTP header to images in a certain directory. However when adding Header set test 1 to .htaccess in the directory, the the header isn't added to the files. Only after disabling "Smart static files processing" the header shows up. I could just leave it disabled, but Plesk...
  6. J

    Issue Separate webroot for wildcard subdomain and www

    I guess there's currently no solution then. So I would like request that subdomain configs are loaded before wildcard subdomain config.
  7. J

    Issue Separate webroot for wildcard subdomain and www

    I'm looking for a way to use a different webroot for my www.domain.com and a different one for all the other subdomains. I created domain.com, then created a wildcard subdomain for that domain, pointing to a different webroot. The problem is that the wildcard subdomain hijacks the www subdomain...
  8. J

    Resolved Unable regenerate config due to nginx attempting to bind to a non-existing IPv6

    Thank you, /usr/local/psa/admin/bin/nginxmng -d /usr/local/psa/admin/bin/nginxmng -e worked.
  9. J

    Resolved Unable regenerate config due to nginx attempting to bind to a non-existing IPv6

    This also prevents me from configuring new websites. Nginx keeps trying to use the non-existent IP. sysctl -w net.ipv6.ip_nonlocal_bind=1 is a workaround, but I prefer to prevent nginx using that IP.
  10. J

    Resolved Unable regenerate config due to nginx attempting to bind to a non-existing IPv6

    I previously deteled the only IPv6 from my server, I don't intend to use it. However nginx still attempts to use it when regenerating apache/nginx configs for domains ( IPv6 replaced with x:x:x:x:: below) httpdmng failed: [2020-07-30 16:14:21.070] ERR [util_exec] proc_close() failed...
  11. J

    Resolved Creating a new domain failed due to "duplicate default server" in nginx config

    Just delete everything in /usr/local/psa/admin/conf/templates/custom/ then repeat How to remove/change the X-Powered-By header for all websites hosted in Plesk
  12. J

    Resolved Creating a new domain failed due to "duplicate default server" in nginx config

    https://support.plesk.com/hc/en-us/articles/115000385274-How-to-remove-change-the-X-Powered-By-header-for-all-websites-hosted-in-Plesk
  13. J

    Resolved Creating a new domain failed due to "duplicate default server" in nginx config

    and Plesk Obsidian 18.0.28 Ubuntu 18.04.4 LTS‬ EDIT: issue caused by custom templates, which I made to remove the X-Powered-By PleskLin header. Copying and editing new default templates resolved it. Please make removing those headers an option in Plesk. Using custom templates potentially...
  14. J

    Issue Adding a new IP to a server using Netplan drops network connection

    You're correct that I'm using OVH. Thank you for the solutions.
  15. J

    Issue Adding a new IP to a server using Netplan drops network connection

    I'm very much willing to help investigate this issue. This is a critical issue, I still cannot add new IPs to my server because of it.
  16. J

    Issue Adding a new IP to a server using Netplan drops network connection

    This was reported before, but still present in Obsidian 18.0.27 Update #1. When adding a new IP (IPv4 in my case) via Tools & Settings -> IP Addresses, on a server with Netplan installed, Plesk instead of only adding a new IP to /etc/netplan/10-plesk.yaml, deletes previous entries completely...
  17. J

    Issue Adding IP removes other IPs from Adapter

    I can confirm the bug. It's a serious one. Thank you Sergio for pointing me to the relevant file.
  18. J

    Issue Unable to change PHP version of a website through CLI if parent webspace's PHP is disabled

    Ok thanks. I did try enabling it first and then setting the handler plesk bin site -u example.com -php true && plesk bin site -u example.com -php_handler_id handlerid Didn't know it needs to be done in one command.
  19. J

    Issue Unable to change PHP version of a website through CLI if parent webspace's PHP is disabled

    If parent webspace has PHP disabled, when attempting to change the php handler of a site under that webspace using CLI command: plesk bin site -u example.com -php_handler_id handlerid getting error PHP handler id cannot be specified because PHP support is not enabled Doing the same with GUI...
  20. J

    Issue Error: Unable to configure LogRotation: Unable to turn off log rotation because it is forced on the server level

    I have not modified any log rotation settings manually. However when creating new domains I'm getting the error: Error: Unable to configure LogRotation: Unable to turn off log rotation because it is forced on the server level This prevents adding a new domain under a webspace. This only happens...
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