• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
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    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. R

    Password requirements

    Have been churning through the manuals, and nothing seems to layout the entire FTP Password requirement scheme. I see the "3 of 4 lists" rule (Uppercase/lowercase/Numeric/Special-punctuation). Also logically the username cannot exist within the password, and length requirements. But why...
  2. R

    Adding customers

    That works... ends up throwing the Private IP (that is shared) into the DNS zone and that needs to be manually changed to the public IP. Thinking out loud here... any reason to not add that public IP onto the NIC as a shared IP and then just assign straight from that so that the DNS table...
  3. R

    Adding customers

    Plesk 10.0.1 - Windows 2008 R2 x64 on VMware 4 I must be doing something wrong... We have created one customer, and have assigned a dozen or so subscriptions to that customer. All are related and are on the same service plan. All create just fine. Now, we want to have another customer...
  4. R

    How to update PHP to 5.3.5

    Interesting, my open ticket doesn't have an "Escalate" button. Could this be because it is already in Tier-2 support ? Thanks!
  5. R

    Cannot select Firewall as default Component

    Yeah... shut off the Windows Firewall... That was Plesk's Tech Support solution for my issue.
  6. R

    Locked out from Remote Administration

    Well, the Plesk Tier-2 Support "Solution" was to turn off the Windows Firewall Service. Granted, it resolves the issue, but now there is a big "hole" in the Plesk interface for Settings/Firewall. Plesk advertises this as "its own" firewall, but this demonstrates quite clearly that without...
  7. R

    Locked out from Remote Administration

    Thanks for the reply, but my server isn't using SSO. sso -g SSO status: off SSO server url: SSO API version: Sure wish someone at Parallels would at least READ my ticket. Supposed to be 12h or less response, has been 25h already and ticket is still marked as UNREAD. Not impressed...
  8. R

    psa DB Access ?

    That's a possibility. We had a consultant do the initial database configuration and Plesk install/setup as we are migrating from an OLD IIS5 server running no Control Panel. Not sure if he changed passwords since the initial install or not. Will check. Thanks for the idea! Rod
  9. R

    psa DB Access ?

    Was able to circumvent the issue (not resolved, but got around it) by creating a new full access user through the dbclient.exe tool. dbclient.exe --direct-sql --sql="grant all privileges on *.* to 'username'@'localhost' identified by 'password' with grant option" I can now see/modify the...
  10. R

    Cannot find hosting ID

    Sorry to yank my post, figured it needed it's own thread. Thank you for the response though! Rod
  11. R

    Can't login to any sites that require user name and password

    So... what was the fix ?
  12. R

    psa DB Access ?

    Have read the article that says to use: mysql -u admin -p password -P8306 I get an "unknown database 'psa' " error. Yet I can access the tables just fine using the dbclient tool. eliminating the "psa" from the command line then returns: ERROR 1035 (28000): Aceess denied for...
  13. R

    Locked out from Remote Administration

    I submitted a ticket for this issue this morning. Will post up the fix once it's all figured out. Rod
  14. R

    Locked out from Remote Administration

    Plesk 10.0.1 - Windows 2008 R2 Std - x64 running under VMWare 4 Was following along with some instructions I found on here about clearing the "IP pool is empty" error when setting up new subscriptions. Added an IP address into the IP screen, and was IMMEDIATELY booted from the interface...
  15. R

    Error: IP pool is empty

    Thanks for the update. Changing back to <ip> isn't an option here, as that would switch the A record IP to the Private IP of the server. Hopefully they have a real fix.
  16. R

    Cannot find hosting ID

    +1 to users frustrated by this issue. Rod
  17. R

    Error: IP pool is empty

    Tried this method and all it did was abort my current session and lock me out of the admin screen as soon as I created the new shared IP. I still cannot get to the server remotely, only directly from the host machine. I think it buggered up my certificate assignments but am not sure as that...
  18. R

    Error: IP pool is empty

    You are not alone, I have the same problem. No response huh?
  19. R

    BUG - Default Document Setting

    I found the cause of this, but am not sure what to do about it. If the domain in Microsoft DNS is setup to be an Active Directory integrated domain, then the Plesk server CANNOT remove the DNS settings. We had to setup the domains as AD sync'd domains in order to allow replication to run...
  20. R

    BUG - Default Document Setting

    --------------------------------------------------------------- Plesk Panel Windows, 10.0.1, Windows Server 2008 R2 Std / IIS7, x64 under VMware PROBLEM DESCRIPTION AND STEPS TO REPRODUCE Open control panel for domain Websites & Domains Tab Virtual Directories Icon (Make sure NOTHING is...
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