• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. burnley

    Forwarded to devs Plesk keeps mail service attached to a dedicated IP after receiving release request from WHMCS

    Cool, thanks for that. Now, we don't do the <mail> <ip_address>192.168.1.240</ip_address> </mail> at the moment because when setting up the dedicated ip, we don't specify two different blocks - one for hosting and one for mail. But the API for setting up dedicated ip take only the hosting node...
  2. burnley

    Forwarded to devs Plesk keeps mail service attached to a dedicated IP after receiving release request from WHMCS

    Katya, thanks again for confirming there *is* and issue and it will be fixed. *However* your replies are very cryptic and they're not helping us in understanding exactly where the problem is in OUR case. Again, we're not using the standard WHMCS provided module for Plesk, we've developed and are...
  3. burnley

    Forwarded to devs Plesk keeps mail service attached to a dedicated IP after receiving release request from WHMCS

    Thanks for looking into this. Just want to make sure I get this one right: is this a WHMCS module bug? Anything to do with the Plesk server at all? We're not using any Plesk module for WHMCS, we're just using the Plesk API.
  4. burnley

    Forwarded to devs Plesk keeps mail service attached to a dedicated IP after receiving release request from WHMCS

    Yep, we know about that article and have used it in the past in similar situations. Just wanted to confirm the workaround after changing both psa & Postfix configuration, as well as asking for a fix.
  5. burnley

    Forwarded to devs Plesk keeps mail service attached to a dedicated IP after receiving release request from WHMCS

    More test results. Trying to remove the dedicated IP address 192.168.10.245 in Plesk I'm getting "Unable to remove an IP address: The IP address is already used for hosting". Next, did a backup of the psa database and ran these sql queries: MariaDB [psa]> SELECT d.name, d.webspace_id...
  6. burnley

    Forwarded to devs Plesk keeps mail service attached to a dedicated IP after receiving release request from WHMCS

    TITLE: Plesk keeps mail service attached to a dedicated IP after receiving release request from WHMCS PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE: Plesk Onyx Version 17.5.3 Update #72, last updated on May 7, 2019 04:49 PM CentOS Linux 7.6.1810 (Core)‬ PROBLEM DESCRIPTION: We're using WHMCS...
  7. burnley

    Question [Plesk 17.5.3] Dovecot integration: per-domain INBOX prefix configuration on the same server

    Any thoughts on this?
  8. burnley

    Question [Plesk 17.5.3] Dovecot integration: per-domain INBOX prefix configuration on the same server

    Running 17.5.3 on CentOS 7 and starting from Namespaces - Dovecot Wiki I'm trying to find a way to reliably manage, on the same Plesk server, namespace/inbox/prefix configuration per domain. Why am I trying this? To basically scrap the old, Courier-IMAP artifacts for the new domains, while at...
  9. burnley

    Forwarded to devs Email alias directory is not removed from disk after deletion in Plesk

    The Bug is a little more extensive than first reported. It also triggers in a similar way when a domain alias is removed and then the hosting renamed to the alias name. It will trip over the same .spamassassin folder its not expecting. Also its cased if SA settings are either Move (as...
  10. burnley

    Forwarded to devs Email alias directory is not removed from disk after deletion in Plesk

    The issue, or at least a variant, still exists in Version 17.5.3 Update #62, last updated on Nov 21, 2018 03:55 PM. When can we expect a fix? It's annoying, since we can't renamed mailboxes / domains without going into /var/qmail/mailnames to clean up all the .spamassassin remnants.
  11. burnley

    Question How to reject incomming SPAM mail instead of Delete, Move or just Mark

    You can integrate SpamAssassin in Postfix directly using either libmilter interface (e.g. via spamass-milter) or Postfix after-queue content filter, say with Amavis. The only drawback in this case is that, for the mailboxes where the user has enabled spam filtering in Plesk, the email will be...
  12. burnley

    Question What's going on with "Kolab"?

    One IMAP related question on the kolab extension. For historical reasons, caused by migrating from Courier-IMAP to Dovecot, we're using the following configuration: namespace inbox { separator = . prefix = INBOX. inbox = yes mailbox Archives { auto = subscribe # autocreate...
  13. burnley

    Question What's going on with "Kolab"?

    Hi, sorry for hijacking the discussion, but in a bit of a rush and before delving into the excellent documentation Kolab provides, I haven't found a better place to ask few questions about Plesk & Kolab integration, so here it is. We're been investigating recently few options to offer our...
  14. burnley

    Forwarded to devs wp toolkit: 100% CPU when running " -- core info" on a broken wp instance

    Thanks to Plesk support team it's been confirmed this is the same issue as the one documented here: Low server performance: WP Toolkit processes are stuck We need a fix for it asap.
  15. burnley

    Forwarded to devs wp toolkit: 100% CPU when running " -- core info" on a broken wp instance

    Aleksey, thanks for replying. In the meantime the issue was replicated on another Plesk server on another site and I'm now uploading an archive for your support team to analyze it and try to replicate the bug..
  16. burnley

    Forwarded to devs wp toolkit: 100% CPU when running " -- core info" on a broken wp instance

    Sure Igor, will have to contact Plesk support. In the meantime I did few more tests on an internal testing Plesk instance brought up to date, now running Version 17.5.3 Update #54, last updated on Aug 9, 2018 02:15 PM. 1. On a test subscription I injected the malicious code and file and tried...
  17. burnley

    Forwarded to devs wp toolkit: 100% CPU when running " -- core info" on a broken wp instance

    Igor, to be more precise, a hacked site resulted in a CPU starvation issue caused by a bug in Plesk's wp toolkit code. We can't offer you root access, but I can send you the malicious file that appears to have triggered the issue. Do you allow files sent via PM?
  18. burnley

    Forwarded to devs wp toolkit: 100% CPU when running " -- core info" on a broken wp instance

    Righto, had a look at the compromised site and apparently the plesk bug is triggered by the following code injected at the top of wp-config.php: /*c255c*/ @include...
  19. burnley

    Forwarded to devs wp toolkit: 100% CPU when running " -- core info" on a broken wp instance

    Obtained few more core dumps in /var/www/vhosts/site.com.au after running: ulimit -u unlimited /usr/local/psa/admin/bin/filemng user exec /var/www/vhosts/site.com.au /usr/local/psa/admin/plib/modules/wp-toolkit/vendor/wp-cli/wp-cli/bin/wp --path=/var/www/vhosts/site.com.au/httpdocs core info...
  20. burnley

    Forwarded to devs wp toolkit: 100% CPU when running " -- core info" on a broken wp instance

    Uploaded the gdb output as zip.
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