• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. Ales

    Resolved UI inconsistency mail settings?

    I suggest reporting this as a bug. It would help track the issue.
  2. Ales

    Resolved Intl PHP Extension for PHP 7.2

    Which OS are you using? Which PHP, Plesk's PHP 7.2 or..? Does your application have an online installer or are you installing it from the command line? If the former is the case, has the correct PHP handler been selected for the domain in Plesk? If the latter is the case, are you using the...
  3. Ales

    Kernel warning when cloning a website

    Obsidian requirements aren't that different, the issue in this case was caused by an overloaded server. The provider simply put too many customers on it.
  4. Ales

    Resolved Mail forwarding gets forwarded but mail delivery error is also received

    A sieve filter? Can't think of anything else ATM... Could you please post the exact error(s) you're seeing? The relevant parts of the /var/log/maillog might help too.
  5. Ales

    Resolved Mail forwarding gets forwarded but mail delivery error is also received

    A mail loop could be caused by several things: - is domain2.com an alias for the domain1.com, with mail aliased - is admin@domain2.com also forwarded in a way that would bring the message back to admin@domain1.com, either directly or over several redirects?
  6. Ales

    Resolved User can exceed storage limit with error_log?

    The "ignore_repeated_errors = on" directive only suppresses repeated errors from the same script, same line of the script and during the same script run. E.g., it would help if a loop within a php script would cause the same error to be repeated, but it won't help if a php script gets called by...
  7. Ales

    Resolved beam.smp - huge ram consumption crash my vps

    If the server gets low on RAM, OOM killer would start killing processes. Is this what happens? Can you post some memory consumption statistics? Is beam.smp memory usage rising as time passes?
  8. Ales

    Issue Plesk panel fatal error opening required 'auth.php'

    Have you experienced any issues while updating or perhaps noticed any hardware issues? Is there anything in the logs that would suggest either? Do you have backups? I'm reluctant do advise reinstalling Plesk without knowing more about the state your server is in, as there seem to be some files...
  9. Ales

    Issue [Google Drive Backup] Shared Drives shows personal Drive usage

    Has this been submitted as a bug? If not, please do so...
  10. Ales

    Input nginx server

    The log shows no errors. What does the following command return: systemctl status nginx.service
  11. Ales

    Issue Unable to access plesk

    What happens if you access the IP itself, so http://IP or https://IP? Can you access the domains hosted on the server? Are you accessing your server from the same network that the server is on?
  12. Ales

    Input Plesk 17.8 good with CentOS 7.7

    We just had an issue, so I'm putting this here in case anyone else stumbles upon it. Note, this only happens in a specific OS setup and if an outdated kernel is used. Some outdated kernels, such as OpenVZ 6 kernels prior to vzkernel-2.6.32-042stab134.7, cause certain services within CentOS 7.7...
  13. Ales

    Question panel.ini settings / panel.log errors

    @Gjimi, I suggest pasting the entire panel.ini inside a code block here. Perhaps someone will be able to spot something. Use the the word "CODE" within square brackets to begin, word "/CODE" within square brackets (no quotation marks!) to end the code block (see here)... Or just use a...
  14. Ales

    Resolved quotacheck cpu usage

    @fruf, did you try executing the quota check manually, with the similar but perhaps more verbose arguments? Observing that (and the logs) could perhaps tell you more.
  15. Ales

    Resolved FTP access Issue

    Could you please post the server's OS and Plesk version? Does the issue happens with all FTP users? Can you connect to the FTP when using the second IP and then the authentication fails?
  16. Ales

    web.config parsing errors

    Please report this using the instructions here.
  17. Ales

    Issue HELP ME PLAISE URGENT!!

    I'm not sure that I understand. If the message is being sent by a valid user through your SMTP, I suggest just letting it be. They'll get the bounce and stop sending or the address might get enabled again in the future. I think blocking individual recipient addresses makes little sense. On the...
  18. Ales

    Question DNS Zone Template best practice - our domain or customers?

    It should be fine to host your own "hostingprovider.com" domain in Plesk. It is often done and should cause no issues, quite contrary, it might help overcoming some issues people seem to have. It is my advice to use customers domains for webmail, so each customer has their own webmail address...
  19. Ales

    Issue HELP ME PLAISE URGENT!!

    I think the error is quite self explanatory. The email account that you tried to reach is disabled. In other words, Google has disabled the Gmail address that you've sent mail to. There is nothing to fix on your side.
  20. Ales

    Issue Need help getting mail to work

    It could be a number of things, but most likely it's either a DNS issue or your port 25 is blocked. It would help to know your server's hostname and the website's domain name. Then we can query the DNS and check the mail server connectivity.
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