• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. Ales

    Resolved First time to do a migration. Need some help :)

    Since you're using Plesk Obsidian, it is possible to move the additional domain (domainB.com in this case) to a new subscription and it will become the main domain on the new subscription. Double check if there is anything under the domainA.com left that needs moving, such as databases. Then you...
  2. Ales

    Resolved First time to do a migration. Need some help :)

    Think of this as two separate tasks. First, sort out the subscription on your old VPS, so rename the subscription, remove unwanted domains, etc. (have backups!). Second, perform the migration as you normally would. In other words, the purpose of migration tools is not to rename subscriptions or...
  3. Ales

    Question Https solution for a domain with 180 domain alias

    Let's Encrypt has a limit of 100 domains in a single SAN certificate, so it can't be used. We haven't had such a case before so I didn't do the research, but here are some ideas and some things to look into: - using several certificates for the same server might be a solution, this will require...
  4. Ales

    Resolved Ghost subscription?

    What happens when you click on the number 1, the one the right red arrow is pointing to? That link should take you to the list of subscriptions with this hosting plan. It will actually open the Subscriptions list where there is a search with filters that enable displaying subsets of all...
  5. Ales

    Question Contact form e-mails I put on pages on this domain will not land in inbox

    @etcbbu, since your software enables you to use SMTP easily, I would recommend using it. The "to:" address can be set to any valid e-mail address. The "from:" address must also be correctly set - e.g. if you end up using a SMTP address of noreply@b.......nnel.com to send the messages out, do...
  6. Ales

    Resolved Roundcube - SMTP 535 error - Plesk 17.8.11 #2

    There have been several issues described in this thread, on several different OS versions. Could you please tell us your OS version, Plesk version and describe the issue exactly? Also, have you attempted any of the solutions mentioned before and what was the result?
  7. Ales

    Resolved Plesk Obsidian Version 18.0.21 update #3 scheduled backups fail.

    Your issue seems to be the same as the one in this thread.
  8. Ales

    Question Contact form e-mails I put on pages on this domain will not land in inbox

    The domain I did check for is b.......nnel.com, that is the domain visible in the actual screenshot. I assume that is the correct one..?
  9. Ales

    Resolved Plesk Mailserver not sending to external email addresses, only sends to internal addresses

    You'll have to connect to your VPS using SSH to be able to see the /var/log/maillog. Hundred or so messages in the queue is not a lot at all, if terms of how much is an average VPS capable of sending out. That's nothing, really. Some of them might be waiting because of completely legitimate...
  10. Ales

    Resolved Plesk Mailserver not sending to external email addresses, only sends to internal addresses

    This kind of slowness is odd, unless you mail volume is very (and I mean very) high. Is there anything in the /var/log/maillog that would explain the delays? Do you see messages destined for remote delivery lingering in your server's mail queue? How many messages are there in the queue..?
  11. Ales

    Question Should Web Files be assigned the 'Root' User or should the Domain's Subscriber be assigned the role?

    Yes, e.g. if the code of a web site would be vulnerable in a way that would allow an attacker to modify an existing file and add some malicious code of his own to it, having files owned by user/group root makes such an attack impossible. On the other hand, a possible SQL injection would not be...
  12. Ales

    Resolved Plesk Mailserver not sending to external email addresses, only sends to internal addresses

    SMTP is quite resilient. When there is a transient error, or what looks like it could be a transient error, a message will wait in the queue and the delivery will be attempted later. The fact that your messages are now getting delivered tells me that the issue should be fixed. It might have...
  13. Ales

    Question Should Web Files be assigned the 'Root' User or should the Domain's Subscriber be assigned the role?

    The apparent downside of the current situation is that your customers aren't able to use their FTP or their Plesk's File Manager to manage these files, apart from reading them. The web server itself also isn't able to modify the files - which can be a plus as far as security is concerned, but...
  14. Ales

    Question I'm trying to figure out why Contact forms I put on pages on this domain will not submit.

    @etcbbu, I suggest we keep this in a single thread, here.
  15. Ales

    Resolved Configure postfix bounce notification recipient

    @etcbbu, I suggest we keep this in a single thread, here.
  16. Ales

    Question Contact form e-mails I put on pages on this domain will not land in inbox

    The fact that you're using Posfix is fine. The advice about actually using Sendmail instead is misleading. Sendmail used to be a popular program decades ago, now its name mostly appears as a placeholder so that old scripts can continue to use the path to it (and the API, partially) if needed be...
  17. Ales

    Issue Apache doesn't accept connections from nginx anymore

    For starters, is your Apache even running? What does 'systemctl status apache2.service' report? Can you stop and start Apache normally?
  18. Ales

    Resolved Plesk Mailserver not sending to external email addresses, only sends to internal addresses

    I suggest checking /var/log/maillog to see what happens to these messages. Is this a new VPS that has had this issue from the beginning or is this something that just started happening? Does IONOS block your port 25?
  19. Ales

    Resolved System user has access to server root using FTP

    The first part of the /etc/proftpd.conf seems to be missing on your server, compare: # # To have more informations about Proftpd configuration # look at : http://www.proftpd.org/ # # This is a basic ProFTPD configuration file (rename it to # 'proftpd.conf' for actual use. It establishes a...
  20. Ales

    Resolved System user has access to server root using FTP

    Do you have the following directive in /etc/proftpd.conf: DefaultRoot ~ psacln ? BTW, you only arrive to the correct vhost directory in FileZilla because of the Default Remote Directory setting, but that's the client side setting in the FileZilla itself and can be set to...
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