• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. Ales

    Issue Fatal Error need help

    Unless I'm missing something, the best course of action would now be to create a new database user with a new password in Plesk, then make sure your application is using the correct information. Delete the old database user as soon as possible.
  2. Ales

    Question [PPPM-6333] Does Obsidian restore websites with correct dates

    I have to agree with mr-wolf here. The restoration process is losing metadata that is otherwise present in the backup, the need to fix this ASAP should be obvious. Every system administrator will tell you that file metadata is important. The only reason you're not getting more complaints is...
  3. Ales

    Question MySQL on another path (same server diffent raid)

    In short, default MySQL path can't be changed during the Plesk installation, but there are other ways to achieve what you want. First, you could mount a partition (doesn't have to be the entire RAID array) from one of the RAID-5 arrays as /var/lib/mysql. This would be a sound choice. Second...
  4. Ales

    Question Hosting 2000 small WordPress sites with Plesk

    The above is certainly sound advice. There is information that is missing here and the information that nobody can possibly know, the current load averages and the visitors/traffic increase that might happen. Right now, we can only speculate... @olegburca, in any case, it seems that you are...
  5. Ales

    Resolved No FTP access for additional user

    SFTP is not really FTP, it's a completely different protocol, based on SSH (SSH File Transfer Protocol). Since name2 is only a FTP user and not a system user, SFTP won't be possible. I suggest using FTPS instead (FTP over SSL/TLS).
  6. Ales

    Issue plesk premium email high memery usage

    Well, one thing is now certain: your server was indeed running out of RAM in the past. The log file information shows that processes were getting killed because of the RAM shortage. It's hard for me to judge whether Plesk Premium Mail with 140 or so mailboxes could normally consume that much...
  7. Ales

    Resolved Cannot connect to FTP - 220 ProFTPD Server (ProFTPD)

    Igor suggests that the problem isn't on your computer's end or on the Plesk's end, but on the network in between the two. I'd advise showing this thread to the person(s) that manage the network you're on.
  8. Ales

    Question Hosting 2000 small WordPress sites with Plesk

    How many daily visitors are those sites getting? What are the specifications and the loads of the current server? How much bandwidth is their current server consuming? Are they using one mysql database per site? With PHP 7+ using php-fpm or..? Apache or Nginx or both?
  9. Ales

    Resolved IP address keeps coming up misconfigured and I have to refix

    Perhaps someone else will have the solution within the current parameters, or at least some troubleshooting ideas, but all I can suggest is a different approach: change your networking to static. Unless there is a valid reason that DHCP must be used, of course...
  10. Ales

    Question Autodiscover

    Just to explain further, we have a considerable amount of customers that have most of the services controlled by Plesk, but their actual web hosting is on a different platform. That's why simply using "example.com" as a mail server name can't work for us. Well, that, and the fact that we don't...
  11. Ales

    Question MySQL on another path (same server diffent raid)

    So you would like your MySQL databases to reside on one of the RAID-5 arrays, instead of the RAID-0 on which they are now? Can you please post how is your server partitioned? parted -l df -h
  12. Ales

    Issue plesk premium email high memery usage

    To get the correct output from the "sar -r" command, install the sysstat utility first: yum install sysstat In any case, beam.smp seems to be using almost 9 GB of RAM. Your server has more than 3 GB free. How many mailboxes are there? How many hosted domains? Also, these commands should...
  13. Ales

    Resolved DNS problem

    We'd need to know the actual domain names, the intended name servers and the server's hostname, so that the DNS can be queried for errors/omissions.
  14. Ales

    Resolved MariaDB not updated

    Debian 9 comes with MariaDB 10.1. MariaDB 10.3 was introduced in Debian 10. In other words, there is no error here, MariaDB 10.1 is the expected version for Debian 9 systems.
  15. Ales

    Question Autodiscover

    If the SNI is working with the "example.com" in the certificate and if the "example.com" is set in Outlook 2016's incoming and outgoing server settings, I wouldn't expect an error... This should be investigated further. I admit I haven't researched the SNI inner workings in the released...
  16. Ales

    Resolved MariaDB not updated

    You might be confused about what Plesk controls and what it doesn't. Please post your exact OS version and perhaps we'll be able to tell you more.
  17. Ales

    Issue plesk premium email high memery usage

    We don't have enough information. You might want to research how to troubleshoot high memory usage on linux, but to begin with: please log in to the shell of your server and post the output of the command: free please also post the output of (the command will display top 30 processes that...
  18. Ales

    Question Autodiscover

    To what did the autodiscover set the incoming and outgoing server initially? Which mail and IMAP server are you using?
  19. Ales

    Resolved [abrt] openssh-server: sshd killed by SIGSEGV

    Well, for starters, is sshd actually getting killed over an over again? Perhaps the server logs could tell more. Second, abrt can be configured to go easy on the mails. I would recommend fixing the cause for this and only suppressing the notifications for as long as it takes.
  20. Ales

    Issue not properly redirect https://domain.tld:8443 to https://server.hostname.tld:8443 security errors

    Look at it this way: at the moment the visitor requests the https://www.domain.tld:8443, their browser expects a response with a valid certificate for that address. Since one isn't provided by the server, the browser immediately displays a security warning. Only after the warning has been...
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