• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. M

    Issue Abnormal traffic usage caused by POP3/IMAP

    Thanks for this feedback. The customer use only 2 Windows PCs with Outlook....
  2. M

    Issue Abnormal traffic usage caused by POP3/IMAP

    Hi, I have also a customer with only one mailbox. He sent no big mails, only mails with some KB in attachement. The above script returns: Bytes: SENT=253712977235 RCVD=84056767 KiloBytes: SENT=247766579.33 RCVD=82086.69 MegaBytes: SENT=241959.55 RCVD=80.16 GigaBytes: SENT=236.29 RCVD=.08...
  3. M

    Question Plesk Email Security Pro - 421 4.3.2 Service shutting down, closing channel - Mails are stuck in the queue

    Of course, I cannot perform a full restore of the Plesk backup, because otherwise all customer files will also be restored to the previous state. I assumed that a full Plesk backup would also back up the plesksecurity database. I only want to restore the database. But where can I find the backup...
  4. M

    Question Plesk Email Security Pro - 421 4.3.2 Service shutting down, closing channel - Mails are stuck in the queue

    Like above described I removed and reinstalled the extension because of this bug and the resolution of Plesk-KB (in my fist post). Now all blacklists and whitelists from customers are lost. Is there a chance to restore from a Plesk full backup all Black- and Whitelists from extension Plesk Email...
  5. M

    Question Plesk Email Security Pro - 421 4.3.2 Service shutting down, closing channel - Mails are stuck in the queue

    Oh no, all blacklists and whitelists are deleted now. It is definitively not a good way to remove and reinstall the Plesk Security. We have Plesk backups of system but there is of course no function to restore this configurations. Have anybody an idea, how can I restore this? Thanks Plesk for...
  6. M

    Question Plesk Email Security Pro - 421 4.3.2 Service shutting down, closing channel - Mails are stuck in the queue

    Thanks for this information. Right, in logs were many errors like "connect_to_sql: unable to connect to DSN 'DBI:mysql:database=emailsecurity;mysql_socket=/var/run/mysqld/mysqld.sock': Can't connect to local server through socket '/var/run/mysqld/mysqld.sock'". After reinstall the Email...
  7. M

    Question Plesk Email Security Pro - 421 4.3.2 Service shutting down, closing channel - Mails are stuck in the queue

    Hi, 2 independent Plesk servers are with the same issues at the same time today. Many mails are stuck in the queue. I found the article...
    • mcac
    • Thread
    • extplesk-8784 mail queue plesk email security pro
    • Replies: 16
    • Forum: Plesk Extensions
  8. M

    Issue Mail issue: Remote server returned '554 5.7.4 < # 5.7.4 SMTP; 554 5.7.4 failed to deliver message via SSL/TLS. >' -lost connection after STARTTLS from

    Hello, a customer has a problem receiving e-mail from only one sender. The sender receives a bounce email with the error: Remote server returned '554 5.7.4 < # 5.7.4 SMTP; 554 5.7.4 failed to deliver message via SSL/TLS. >' I can see the error in the mail log: lost connection after STARTTLS...
  9. M

    Resolved Plesk Email Security Pro: No access to individual Blacklist/Whitelist/Filter sensitivity - Button is Missing since

    Great, it works!! Thank you.
  10. M

    Resolved Plesk Email Security Pro: No access to individual Blacklist/Whitelist/Filter sensitivity - Button is Missing since

    Hi, Plesk 18.0.65 Update 2 Since 18.0.65 the customers have no chance to edit their own blacklist and whitelist or the filter sensitivy. On list for email accounts there is only the posibility to click on email address (with tabs "general" "forwarding" "aliases" and "Auto-Reply"). The "Spam...
    • mcac
    • Thread
    • email blacklists plesk email security pro whitelist
    • Replies: 2
    • Forum: Plesk Extensions
  11. M

    Issue Mail Stuck In Queue after installing and delete Sentinel Anti-malware

    Thanks for this quit good information.
  12. M

    Issue Mail Stuck In Queue after installing and delete Sentinel Anti-malware

    Now the email queue is empty. I think it was a very long time to deliver 150 mails. (More than 1 h) What can be the reason? Greylisting is not active (Checked). Can I do something to restore the state before installation of Sentinel Anti Malware? Plesk Repair-Tools found no problems. (Warning...
  13. M

    Issue Mail Stuck In Queue after installing and delete Sentinel Anti-malware

    Before installing Sentinel Anti Malware, the Plesk EmailSecurity extension was already installed. Now I realised that Amavis was deactivated there and the virus scanner too. I have reactivated both. The Sentinel Anti Malware extension seems to have been deactivated during installation and not...
  14. M

    Issue Mail Stuck In Queue after installing and delete Sentinel Anti-malware

    I cannot find the mistake. Please help. What can I do?
  15. M

    Issue Mail Stuck In Queue after installing and delete Sentinel Anti-malware

    Since I installed the extension Sentinel Anti-malware and deleted it after a short time later all mails are stucked in queue. No mails sending, no mails receiving. What can I do? The extension is deleted. plesk repair --mail -y found no issues. Server was restarted. All services started and running.
  16. M

    Question Tracking of IMAP/POP3/SMTP-Host, who use which hostname for incoming and outgoing mail server

    Hello, has anyone an idea, how can I track, which customers (or mail users) use which hostnames in their mail client software for incoming and outgoing mailserver? I need the mailbox accounts (not IP). I want to get customers to use their own domains as incoming and outgoing mail servers, not...
  17. M

    Resolved Plesk Monitoring = An unexpected error occurred

    Crazy. Today everything is fine. I have to configure the monitoring because of new installation yesterday. I don't know why its running today. May be the plesk repair takes a little bit longer. Thanks for quick answers
  18. M

    Resolved Plesk Monitoring = An unexpected error occurred

    Hello, thanks for your quick answer. Unfortunately, this did not work for me. I tried it 3 times. But in protocolls of grafana-server.service I can find: /usr/lib/systemd/system/grafana-server.service:35: Unknown lvalue 'ProtectProc' in section 'Service'...
  19. M

    Resolved Plesk Monitoring = An unexpected error occurred

    Hi, I have the same issues with one webserver. Plesk Monitoring returns: "An unexpected error occurred" I tried: 1. # update-ca-certificates Dependencies resolved. Nothing to do. Complete! 2. Update Plesk from 18.0.55 Update 2 to Version 18.0.56 Update #4 no changes (3. No entries like...
  20. M

    Issue Extension "Plesk Email Security" - Access Denied as Owner of account

    With an new user in a customer account with role "owner" (all rights) it is not possible to access under "E-Mail" -> and behind every e-mail-adress (in column "Security") on "Settings" (Path: https://SERVER/modules/email-security/index.php?email=anyemail%40domain.com) the user get the error...
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