• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. P

    Plesk 10.4.4 upgrade via GUI fails

    Our firewall is not blocking the port 8447. On the Plesk server I tried the commands: # telnet localhost 8447 Trying 127.0.0.1... telnet: Unable to connect to remote host: Connection refused ## netstat -lnt Active Internet connections (only servers) Proto Recv-Q Send-Q Local Address...
  2. P

    Plesk 10.4.4 upgrade via GUI fails

    I am trying to upgrade my server from Plesk 10.4.4 and I go to tools&settings->Panel->Updates&Upgrades and on clicking that option I am redirected to port 8447 with the "This page is not available" message. I have tried it on two different servers and I get the same results. Is the GUI function...
  3. P

    BIND DNS Error Plesk 10.4.4 WIndows 2008

    I have a Plesk windows server and I want it to work with my 3 existing nameservers. I have configured the name-servers to accept zone-files exported from the Windows server but I do not know how to make the windows server export zone files to them. My research has led to making a batch file...
  4. P

    Disable "File Manager" Access

    How do I disable file manager? We are experiencing the blackhole exploit hack via file manager and Plesk support says it could be a previous compromise. How can we disable the file manager from running. We been pointed us to removing the file manager ( Home>Settings>Home Page Presets>) button...
  5. P

    How to extract webfiles and databases from Plesk Backups.

    My Plesk backups a FTPted to a backup server where I have been trying to extract the web-files and database according to the 2nd method in KB http://kb.parallels.com/en/1757 My backup file is a tar file as shown : backup_1206042321.tar: POSIX tar archive (GNU) This makes it difficult to...
  6. P

    Micro update custom installation not showing in microupdates.xml

    We have tried to install the custom micro updates for Plesk 9.5.4 by using the instructions from http://kb.parallels.com/en/114378 and we got the message "The patch has been successfully applied." When we run cat /root/.autoinstaller/microupdates.xml then the patch version still says version...
  7. P

    Plesk windows DNS server

    Hi yatint, How will that help me? I need to be able to export the zone files to external name servers servers. Are you saying if I use Microsft DNS this process can occur automatically?
  8. P

    Plesk control panel displays 500 - Internal Server Error

    Thank you this fixed the problem.
  9. P

    Problems with manually extracting httpdocs for a domain from Plesk 9.5 backup

    Good day, I am having problems manually extracting domains from Plesk 9.5 backup that was FTPed onto my back up server. I have followed the article http://kb.parallels.com/en/1757 using method 2. The problem is here: # zcat DUMP_FILE.gz > DUMP_FILE My backup file CP_1204131759.tar is a...
  10. P

    Plesk control panel displays 500 - Internal Server Error

    My Plesk 9.5.4 control panel running on Ubuntu 8.04 LTS the error " 500 - Internal Server Error" when I try to view it in a browser. The websites on the server are working but its just an issue of going to the control panel. How can I resolve this?
  11. P

    Plesk panel 9.5.4 SMTP server down ( port 25)

    I have a Plesk server running Postfix on Ubuntu 10.04 and the SMTP service on port 25 is down. When I stop and then start postfix the server comes up only for a minute and goes down again. I have checked the load on the server and it is low as shown: top - 04:29:33 up 19 days, 3:25, 4...
  12. P

    Plesk windows DNS server

    Windows DNS I want to use 3 external nameservers and need to export the zonefiles from the Windows server running Plesk 10.4. My questions are: 1) How do I achieve the exporting of Zone files? 2) Where does Plesk keep its zonefiles on a Windows server?
  13. P

    Websites on linux domains are showing up with trojan's

    I have an Ubuntu 8.04LTS server running Plesk 9.5 and although all Plesk security patches are in place there are infections on the websites which are displayed as warnings.In file manager I see that a code is added to normal files and I manually check the files and delete the added code. I have...
  14. P

    How to export zone files from a Plesk Windows server to a secondary DNS server

    I am setting up Plesk 10.4 on Windows 2008 R2 using Bind and I would like to export the zone files to a secondary server. How do I make this work?
  15. P

    Can't get my "remote" qmail queue to send/clear

    Qmail mail queue not sending messages When I send a message I get the error below from the Qmail logs: deferral: Sorry,_I_wasn't_able_to_establish_an_SMTP_connection._(#4.4.1) In addition I see this error, /opt/psa/handlers/before-remote/recipient/wyndellpatterson@aol.com' cp3 qmail...
  16. P

    "No migration agents found. Data migration is not available."

    Error: No migration agents found. Data migration is not available. When I am trying to migrate domains from Plesk 9.5 to Plesk 10.4.4 I get the error Error: No migration agents found. Data migration is not available. I have checked and can confirm that I can SSH from one server to the other so...
  17. P

    The domain is still suspended for the following reason: This user account and user's

    I am experiencing a similar problem on Linux. When I try to unsuspend the domain I get the error : <errtext>[Operator] PleskAgent error. Error Plesk server #15 answer for domain #26533: (1025) [PleskAgent - GENERAL] Status value is wrong. The domain is still suspended for the following reason...
  18. P

    Plesk windows DNS server

    I saw that I am using bind. How do I export zonefiles to a primary name server form Plesk 10 Windows 2008 R2 server? Is there a script that I should configure to export the zone files?
  19. P

    Plesk 9.5 backups failing

    I recently upgraded from Plesk 8.6 to 9.5 and have been trying to run Plesk backups from the backup Manager but they are failing with the comment "This file is not a valid backup file" Its however shows the backup to be the correct size but the red dot with the white cross sign on status gives "...
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