• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

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  1. E

    cannot sync a domain to the panel

    Let's look at the following scenario - customer has a hosting subscription (Silver hosting, for example) with domain subscription (domain1.com) plus he has a number of separate domain subscriptions not bundled with any hosting (domain2.com and domain3.com). When he logs in the Panel, he sees...
  2. E

    cannot sync a domain to the panel

    Hello, About eNom module - if do not want to use it, go to All Settings > Domain registrars, open eNom profile and remove checkbox "Enabled". That's all, module is disabled. About synchronization - Customer & Business Manager can sync hosting subscriptions with Panel but not domain ones...
  3. E

    Customer and Business Manager Installation failed

    This error should not appear during upgrade - this was fixed in microupdate for 10.3 version. But since you reinstalled the package manually, these updates were not applied. To install all microupdates for 10.3 version run Parallels Installer with key --reinstall-patch...
  4. E

    CBM not passing correct info to PayPal gateway - Confirmed by PP Merchant Support

    Hi, Ross It looks like our plug-in works incorrectly with any banks except US ones which do not require contact information. Typical sale transaction contains the following properties (according to PayPal's specs): [+]TRXTYPE=S [+]TENDER=C [+]USER=SuperMerchant [+]PWD=SuperUserPassword...
  5. E

    CBM not passing correct info to PayPal gateway - Confirmed by PP Merchant Support

    Hi, Ross Looks like the issue is connected to the fact that you are in UK. In test mode gateway works OK but when PayPal attempts to send the transaction into UK bank, bank returns the error that country is not specified. Although this field (country) is optional in API specification...
  6. E

    CBM not passing correct info to PayPal gateway - Confirmed by PP Merchant Support

    Hello, Ross Strange issue... I've checked this on my environment and got successful transaction - see the screenshot. I created Payflow Pro gateway, selected to enable test mode and selected to accept all credit cards. Firstly I entered my own credentials - they were wrong and the first...
  7. E

    Customer and Business Manager Installation failed

    Hello, Try to execute command "%plesk_dir%"\admin\bin\billing-integration.exe --command=install in command line And post here the output.
  8. E

    CBM not passing correct info to PayPal gateway - Confirmed by PP Merchant Support

    Hi, Ross I sent you a PM a couple of days ago and I can repeat my questions here. Naturally PayPal has a number of different APIs and units which process payments. CBM is integrated with only two of them 1. Website Payments Standard solution - off-site payment solution when your customers...
  9. E

    Customer and Business manager isn't working

    Hello, Customer & Business Manager is not a free component of Plesk Panel and it isn't included into Plesk Unlimited Domains license. To use it you need to purchase Plesk Hosting Suite license which includes 1000 customers in Business Manager. If you've used Plesk Billing with your Plesk...
  10. E

    CBM not passing correct info to PayPal gateway - Confirmed by PP Merchant Support

    Hello, Ross I've checked documentation and it seems that COUNTRY field is not mandatory. Unfortunately I have no test account in PayPal to reproduce the issue and to find the root cause. If it's possible, could you please provide switch your account into testing mode and provide me with...
  11. E

    Login Error, HELP!!

    Hello, What OS do you use? Windows or UNIX? Have you tried to execute: UNIX: /usr/share/plesk-billing/integration --command=repair-all --hostname=cp.dmain.com --idp-url=https://cp.dmain.com:8443 Windows: %plesk-bin%\billing-integration.exe --command=repair-all --hostname=cp.dmain.com...
  12. E

    add Captcha to Business Manager order forms

    Got it. Thanks you.
  13. E

    add Captcha to Business Manager order forms

    Thanks for the idea, I'll create a feature request basing on it.
  14. E

    Whether you will use Business Manager?

    Hello, GBeach Great thanks for your valuable feedback. I'll check the list of supported TLDs in OpenSRS module. The module code is opened and SDK is published. So you can change the list of supported TLDs on your own. Improvements for this area are already planned and you'll definitely...
  15. E

    CBM Bug - Deleting a customer, panel still 'remembers' domain

    Hello, Ross Unfortunately not, the problem has not been fixed yet. I've raised bug priority because of your requests. When you remove customer, you also remove all his subscriptions - records in table 'packages' and others. But ti seems to be that records in tables 'package_domains' and...
  16. E

    Upgrade 10.2 to 10.3.1 -- FAILED

    Could you please clarify what errors do you see in Customer & Business Manager? Screenshot or some other input will be appreciated. Any errors in sw-cp-server error log? %plesk-dir%\admin\logs\php_error_log
  17. E

    Customer and Business Manager Installation failed

    Hello, Try to execute command "%plesk_dir%"\admin\bin\billing-integration.exe --command=install And post here the output. If there will be an error like Server error (code 500): Exception with message 'Script error [2] in C:\Program Files...
  18. E

    How to remove modules

    Hello Use article http://kb.odin.com/en/9327 to desintegrate Business manager. Additional payment plugins can be removed by command shell> rpm -e plesk-billing-plugins
  19. E

    Business Manager - How can I set up inclusive Domains

    Unfortunately this case is not supported now. I created feature request according to your case and it will be definitely implemented in one of the future versions.
  20. E

    Customer and Business manager isn't working

    Hello, turnpiece CBM is a separate component which is not included into each Plesk Panel key. Could you please clarify your case: 1. What version did you upgrade from? 2. What version did you upgrade to? 3. Did you use CBM before upgrade - how many customers/subscriptions did you have...
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