• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. E

    Problem with the Online Store

    Hello, I need more details. As I understand, you use gross pricing model and therefore prices in stores are shown _with_ tax applied. The algorithm is the following: 1. Until customer has entered his location, CBM will show gross prices according to your settings 2. After customer has...
  2. E

    Customer and Business manager isn't working

    Hello, To uninstall CBM use the following KB article - http://kb.parallels.com/en/9327 Also please update the list of installed components - go to Tools & Settings > Server components and click "Refresh"
  3. E

    Can't login with the admin account

    Try to go to Tools & Settings > Server Components and click refresh. Then check the status for "plesk-billing" component and the link you've talked about. If the package is actually not installed, the link must disappear.
  4. E

    Can't login with the admin account

    What I can say... In this case it looks like CBM and SSO are already removed. Are you still able to log in to Plesk and click on any CBM link?
  5. E

    Can't login with the admin account

    Is this a right server to execute these commands? Maybe you have a number of Plesks and Business Manager is installed only on one of them, others are attached as remote panels?
  6. E

    Can't login with the admin account

    Use the following KB - http://kb.parallels.com/en/9327
  7. E

    Can't login with the admin account

    Set new administrative password using command /usr/share/plesk-billing/update-admin --password=<new password>
  8. E

    No access to plesk after 10.4.4 update

    Please provide credentials to the server (login/password to the panel and login/password for SSH) via private message. Or contact Parallels Support Team
  9. E

    Custmer and Business Manager failure after 10.3 upgrade

    Hello, Please enable debug output (http://kb.parallels.com/en/9300, item 1 only since you can't log in to CBM) Then execute the command /usr/share/plesk-billing/integration --command='upgrade' --from-version='10.3.0-1' --to-version='10.4.4-1 and post here the output
  10. E

    SSO not working after Upgrading to 10.4

    Hello, Please execute the following: /usr/share/plesk-billing/integration --command=repair-all
  11. E

    No access to plesk after 10.4.4 update

    Hello, Please enable debug output (http://kb.parallels.com/en/9300, item 1 only since you can't log in to CBM) Then execute the command /usr/local/psa/admin/bin/billing-integration --command='upgrade' --from-version='7.0.0-1' --to-version='10.4.4-1 and post here the output
  12. E

    No access to plesk after 10.4.4 update

    Disadvantage of disabled SSO is the following - you won't be able to go to Customer & Business Manager integrated with Plesk Panel transparently, CBM will ask your login and password. Do you use Customer & Business Manager?
  13. E

    No access to plesk after 10.4.4 update

    Run /usr/share/plesk-billing/integration --command=repair-all and post here the output
  14. E

    Error creating plan

    Sorry, my fault /usr/local/psa/bin/admin --show-password
  15. E

    Remote managemant error after update

    http://kb.parallels.com/en/9327
  16. E

    Error creating plan

    Get admin password: /usr/local/psa/admin/bin/admin --show-password
  17. E

    Remote managemant error after update

    Hello, It looks like you've installed Customer & Business Manager with this upgrade. CBM uses Single Sign-On service to provide transparent navigation between Business manager and the Panel and it works on port 8443 only. To fix the issue a) make sure that port 8443 is opened for...
  18. E

    Error creating plan

    Hello, Please go to All Settings > Hosting Panels, find there 'Local Parallels Plesk Panel server', click 'Edit' and specify password you use to access Panel, say <password>. If this won't help, then go to Parallels Panel (link on the top of the left menu), go to Change Password and set the...
  19. E

    Problem with SSO after Upgrade to 10.4.4

    Daniel, please check private messages.
  20. E

    Problem with SSO after Upgrade to 10.4.4

    Daniel, please check the private messages.
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