• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. X

    Unable to install Prestashop 1.6.1.2

    Trying to install Prestashop 1.6.1.2 from Plesk application storage I've got an error: Non-zero exit status returned by script. Output stream: ' PHP Warning: array_merge(): Argument #1 is not an array in /var/www/vhosts/example.com/httpdocs/prestashop/install/controllers/http/process.php on...
  2. X

    How to enable phpMyAdmin SQL history?

    Dear support team, AFAIK PMA is able to save user's sql queries in internal database. It is enough create database for PMA and make some changes in config.inc.php in regular PMA. Because of Plesk manages PMA configuration I want to know is there a possible to enable sql history in PMA for...
  3. X

    URGENT: Invalid key

    Dear support team, We bought plesk 11.0 licence key (PLSK.02213702.0000). It expired at 24 Fed 2013. When we try to update it by clicking on Get Keys, Plesk reports us: The updated key is not valid. Update key status: "This license key is detected as terminated. No further actions with this...
  4. X

    Need to regenerate subscriptions

    Unfortunately doesn't work
  5. X

    Need to regenerate subscriptions

    Good day people! My directory /var/www was deleted by accident. Is there a way to regenerate all subscription files? I know this action won't recovery my data. All I want is fresh subscriptions. Thank you.
  6. X

    Errors while renaming subscription name

    I found out that this error is the result of this bug: http://forum.parallels.com/showthread.php?283284-Subscribers-unable-to-remove-domains-completely So I will enable 'Hosting settings management' feature for my customers but if anybody wants to repeat error described here you should: 1)...
  7. X

    Errors while renaming subscription name

    Please give me answer to the questions: 1) How do you think this renaming behavior is correct? 2) Is there any hope this renaming feature will work correctly in the foreseeable future?
  8. X

    Errors while renaming subscription name

    So can you suggest any workaround to avoid this situation? Now any our customer can shoot himself in the foot. They lost access to their files after renaming the subscription. Maybe there is a way to restrict this ability?
  9. X

    Errors while renaming subscription name

    Dear support team, We got an error when customers try to change subscription name. When this happens users couldn't connect to FTP. Plesk changes the homedir but doesn't recreate the webspace. As the result user doesn't see DOCROOT directories like httpdocs, site1, site2, etc. Can you suggest...
  10. X

    Older version of Application from catalog

    Hi, people! I'm trying to install Prestashop from Application catalog, but I need older version. Catalog has version 1.5.3.1-9, I need version 1.4.8.2-1. I've found this version on site http://www.apsstandard.org and download it. Then I've uploaded it in plesk panel by this instruction...
  11. X

    Plesk 11.0.9 - unable to view log files in panel

    Thank you! Works fine!
  12. X

    Plesk 11.0.9 - unable to view log files in panel

    [SOLVED] Plesk 11.0.9 - unable to view log files in panel Dear support team, I unable to see site log files (access_log or error_log). The panel opens a new empty window with no record. In /var/log/sw-cp-server/error_log I got this: I've checked for compression modules After this I...
  13. X

    Wrong guide language

    Thanks a lot!
  14. X

    Wrong guide language

    Sergey, Is it possible to modify guide URL in panel (in settings or in templates maybe)? I would like to change this URL to 10.3 online guide. Best regards
  15. X

    Wrong guide language

    Dear support team! I have a bug described below, can you please give me any solution? PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE OS Linux 2.6.32-5-amd64 (Debian squeeze) Plesk Version 10.4.4 , update #49; install date - april 19, 2013 03:27 AM PROBLEM DESCRIPTION When a...
  16. X

    Service Plan Sync error: Failed to parse XML document

    Try this http://forum.parallels.com/showthread.php?285363-Got-an-error-while-syncing-service-plan-with-the-Customer-and-Business-Manager
  17. X

    Plesk 10.4.4 DNS Zone / Sync bug

    To solve error: see this thread: http://forum.parallels.com/showthread.php?285363-Got-an-error-while-syncing-service-plan-with-the-Customer-and-Business-Manager
  18. X

    Got an error while syncing service plan with the Customer and Business Manager

    SOLVED Got an error while syncing service plan with the Customer and Business Manager I think I found the solution. I found id of the broken service plan and make SQL-query: And I found one subscription with no domains. Then I tried to edit it by the URL...
  19. X

    Got an error while syncing service plan with the Customer and Business Manager

    Hi, while attempting to sync modified service plan in Plesk's Customer and Business Manager I get this error: Error: The following errors occurred while syncing the selected plans: Failed to sync plan #23: Failed to repair the plan in panel 'Local Parallels Plesk Panel server...
  20. X

    Options FollowSymLinks or SymLinksIfOwnerMatch is off which implies that RewriteRule

    Hello guys! According to this post http://wordpress.org/support/topic/followsymlinks-or-symlinksifownermatch-error try to modify your /etc/apache2/mods-enabled/dir.conf and replace this: DirectoryIndex at_domains_index.html index.html index.cgi index.pl index.php index.xhtml index.htm...
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