• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. M

    PHP open_basedir Restriction - Adding Paths Not Working

    Hi all, I'm trying to use server side includes in a PHP website but am getting the error open_basedir restriction in effect. I've tried going in to the PHP Settings for the website and have selected the predefined option {DOCROOT}{/}{:}{TMP}{/} Which as I understand it should allow...
  2. M

    PLESK 11.5 ASP pages ERROR

    Excellent - so it appears that ASP is now working! Now you just have a scripting/database issue.
  3. M

    PLESK 11.5 ASP pages ERROR

    Hey Mircea, I notice that the error message has now changed from the mime error to : An error occurred on the server when processing the URL. Please contact the system administrator. If you are the system administrator please click here to find out more about this error. The link is a bunch...
  4. M

    Can't Find Where to Change Folder Permissions since Update to 11.5?

    Hi all, So for anyone else looking for this - for some reason this has been moved to Virtual Directories (which seems odd to me - I'm not using virtual folders in any of my sites. To access it, login to the website manager for that subscription, Websites & Domains tab (default), expand the...
  5. M

    PLESK 11.5 ASP pages ERROR

    Hey Mircea, I'd double check that ASP (not ASP.NET) is actually installed under server roles then and - if so - reinstall it and reboot. Bob
  6. M

    How to install the aspjpeg in parallels panel ???Please help

    Hi Gavin, ASPJpeg is an windows server component and so needs to be installed by a server administrator directly on the server (it's a DLL file that needs registering and given the appropriate permissions to the SERVER_IUSR account). Bob
  7. M

    PLESK 11.5 ASP pages ERROR

    Hi Mircea, You get this exact error is Classic ASP isn't specifically enabled for that subscription under its hosting options so I'd double check there. Bob
  8. M

    Internal Error Unknown column 'externalId' When Log In Via Customer & Biz Manager

    Hi all, Since the update to version 11.5 I've experienced various problems, I contacted my hosting support team (as I've been advised to do by Parallels) who ran the Plesk Reconfigurator tool, since then the original problems remain (see...
  9. M

    Can't Find Where to Change Folder Permissions since Update to 11.5?

    Hi all, I'm SURE this is me being stupid but I cannot find where to change folder permissions in the new Plesk interface? I go to the file manager but all I have are the basic file/folder operations (Create, Delete, Upload File, etc) - I can't find anywhere to change permissions on the...
  10. M

    530 User cannot log in, home directory inaccessible.

    Have you created any new FTP accounts since the update? I'm curious to see if you have the same problem as me.
  11. M

    Upgraded to 11.5.30 Update #11: New FTP Accounts Not Working (old ones fine)

    Another guy reporting the same issue with the same update also on Server 2008 R2 here: http://forum.parallels.com/showthread.php?109043-530-User-cannot-log-in-home-directory-inaccessible
  12. M

    530 User cannot log in, home directory inaccessible.

    I have the same issue since updating to 11.5.30 Update #11, Windows Server 2008 R2 SP1 - new FTP accounts get "530 User cannot log in, home directory inaccessible" when trying to authenticate via FTP Help!
  13. M

    Upgraded to 11.5.30 Update #11: New FTP Accounts Not Working (old ones fine)

    Hi all, I updated to the new 11.5.30 Update #11 today and everything went fine with no errors or warnings. All seems to be well except I cannot create new FTP accounts, they cannot authenticate. Existing FTP accounts work fine - I can even reset the password to existing FTP accounts and...
  14. M

    Plesk Mirroring / Redundancy - What do others do?

    Hi all, Apologies if this has been asked before - I've searched and searched and all the answers I can find are responses saying that Parallels are working towards a Plesk Redundancy solution but nothing concrete and most posts a few years old. 1) Is there any sort of mirroring...
  15. M

    Reseller Module/Area Critical Error

    Hi all, This was fixed by Parallels Support via my hosting companies support team so I don't know what was done but hopefully it should be a known issue to them now. Bob
  16. M

    Reseller Module/Area Critical Error

    Hi Pascalarn, My hosting provider are in the processes of liaising with Parallels to try and resolve this - I'll post any feedback I get here in the hope that it helps you. What's interesting is that I'm running a Windows server so it's actually a cross platform bug.
  17. M

    Reseller Module/Area Critical Error

    Hi IgorG, It's the Parallels Business Manager that was installed as part of our Plesk installation! Definitely Parallels. Bob
  18. M

    Reseller Module/Area Critical Error

    Now I have taken a copy of the full C:\Program Files (x86)\Parallels\Plesk\billing folder and am considering overwriting the whole thing from a backup a couple of weeks ago to see if this fixes the problem. Obviously I'm concerned this will cause new problems but I'm assuming that everything...
  19. M

    Reseller Module/Area Critical Error

    Hi IgorG, When I look in the folder where it is supposed to be: C:\Program Files (x86)\Parallels\Plesk\billing\lib\billing-libs\UI\Page I can see files similar in name, such as: UIUpdateAdminPage.php UISelectProductTypePage.php UIPaymentGatewayEditPage.php UIImportPanelSubscriptionsPage.php...
  20. M

    Reseller Module/Area Critical Error

    HI IgorG, Many thanks for your response - I'm trying to avoid contacting Support because I'll be charge for what is obviously a bug in the application (despite me paying a monthly license fee). Now here's what is weird - I have done a search of my entire server and of my entire offsite backup...
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