• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. T

    Resolved Creating domain does not work

    Additionally, I have found out that Update & Sync of Service Plan (Unlimited) where all domains sit, gets stuck as well. I cannot see any errors in /var/log/plesk/panel.log. The process just never ends. [2021-09-13 10:50:36.841] 15546:613f10dcc7a98 DEBUG [dbquery] [56] END: 0.00004 sec...
  2. T

    Resolved Creating domain does not work

    Hi, I have enabled the logs. There is still nothing there right after domain creation. /var/log/sw-cp-server/sw-engine.log contains log from task cancellation  How to cancel a stuck task in Plesk /var/log/plesk/panel.log contains SQL queries from task cancellation and some other SQL queries...
  3. T

    Resolved Creating domain does not work

    Thank you! /var/log/sw-cp-server/sw-engine.log is empty /var/log/plesk/panel.log does not contain anything related to domain creation. Any other idea? The process gets stuck on Creating a subscription step. Trying to create a temporary domain -> same behavior. I do not use subscriptions, I am...
  4. T

    Resolved Creating domain does not work

    I have managed to stop the tasks with these instructions  How to cancel a stuck task in Plesk Then I have tried to create a domain again. It stuck again. The domain in question was previously hosted on the same Plesk server as alias domain. I have removed the alias and try to create a new...
  5. T

    Resolved Creating domain does not work

    OS: Debian 9.13 Product: Plesk Obsidian 18.0.38 Update #1 I try to create/add a new domain to Plesk. I have clicked on +Add Domain and selected Registered domain name. I have entered the domain name and then clicked on Add Domain. Now I can see a small modal window on the bottom saying...
  6. T

    Input Update MariaDB via GUI

    Please add MariaDB upgrader via GUI. The reason I use Plesk (and pay the license) is that I am unable to work with Linux CLI. I wonder why I choose a panel where I do not have a possibility to upgrade basic features via GUI.
  7. T

    Question Remove domain but keep subdomain

    Hi, I have two domains and one subdomain in my Plesk with its own content each: example1.com example2.com sub.example2.com I would like to make example2.com to an alias of example1.com but keep the sub.example2.com as it is. Is it feasible?
  8. T

    Issue Unable to send emails after upgrading to 18.0.34

    All my projects that have worked before upgrade now show: 535 5.7.8 error authentication failed authentication failure While trying to configure them in the backend of my CMS. Finally, removing: compatibility_level = 2 has solved my issue. If somebody does not know to to edit a file, use this...
  9. T

    Issue Unable to send emails after upgrading to 18.0.34

    Thank you. I have already tried it. It has "helped", so that I could login once in one Webmail. After some minutes the error has reappeared and persists again.
  10. T

    Issue Unable to send emails after upgrading to 18.0.34

    I have the same Plesk and Debian version. I do not know what chroot flag is and how to change something in main.cf. Can somebody help? No outgoing mails from all my projects right now :eek:
  11. T

    Issue Unable to send emails after upgrading to 18.0.34

    I am having the same issue since update to 18.0.34. For all domains: incoming mails work, but no outgoing mails and no login into webmail possible. How do I switch to qmail and back?
  12. T

    Question How to except one URL from protected directories?

    Hi, I have a subdomain that should be entirely protected. I have setup protected directories in Plesk and it works. Now I need to except one URL from basic_auth. Additionally the URL has parameters. Example: https://subdomain.example.com - any URL should be protected...
  13. T

    Question How to add subdomain without domain?

    Hi, my client has a domain hosted by Host Europe. There is also a web project on this domain and it should be kept this way. E. g. www.example.com Now I would like to create new website for test on a subdomain. E. g. test.example.com. The subdomain (only subdomain) should be hosted on my...
  14. T

    Resolved Email is blackscattered

    Thank you! I have removed the forwarding and replaced by POP3 in Gmail account. As far as I can see there are no bounce mails in the logs since the forwarding is gone. I have also implemented SPF, DKIM, and DMARC hoping to reduce incoming spam (with spoofing mail from address).
  15. T

    Resolved Email is blackscattered

    Yes, there is indeed forwarding for some e-mail addresses to the external addresses like gmail.com. I will give a linux console a try.
  16. T

    Resolved Email is blackscattered

    I have not sent these emails. They have been sent by spammers to non-existent users/mail on my server. My domain is blacklisted because Plesk sends out bounce emails despite the setting "reject" made for each domain. It means that my server "backscatters" due to the Plesk ignoring the setting...
  17. T

    Resolved Email is blackscattered

    Hi, we are again on blacklist from blackscattered.org. It says that "our mailsystem is either poorly configured or it is using abusive techniques". Our domains are all set to reject (not bounce!) emails for non-existent users. This does not help. We are still having bounce mails in the Email...
  18. T

    Error 102 after upgrade from 10 to 11

    The problem is now solved. I have executed # aptitude install libaps and then bootstrapper repair. All services are running. Thank you!
  19. T

    Error 102 after upgrade from 10 to 11

    I have tried bootstrapper repair procedure. There was a lot of output checking, starting and upgrading different stuff without issues. However at the end I have got this: In /tmp/plesk_11.0.9_installation.log I see the same message.
  20. T

    Error 102 after upgrade from 10 to 11

    IgorG, thank you for your quick reply. I have errors in my logs The last error is from the time the upgrade was finished. There are no log entries after it.
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