• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. T

    Resolved Postfix Overloads & Freezes Server

    Thank you, john0001. Any idea how to go about solving this?
  2. T

    Resolved Postfix Overloads & Freezes Server

    UPDATE: Sending a simple test email now produces 500 internal server error. In the error.log: [Wed May 05 23:41:59.600529 2021] [fcgid:warn] [pid 1859:tid 139947980244736] [client 5.156.5.163:57246] mod_fcgid: read data timeout in 45 seconds, [Wed May 05 23:41:59.600637 2021] [core:error]...
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    Resolved Postfix Overloads & Freezes Server

    Hi, Our Centos 7 server has been going down frequently. We've found that Postfix is the cause of the problem. If Postfix service is stopped, the server doesn't freeze, and 'numproc' remains more or less steady within normal range. When Postfix service is restarted, although no emails are...
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    Issue Plesk Obsidian 18.0.35 - cannot log in

    It cannot be opened from another cell phone. I have closed the case and initiated a transfer to another webhost. Many thanks for your input, IgorG and Peter.
  5. T

    Issue Plesk Obsidian 18.0.35 - cannot log in

    Thank you Peter, The case is still "open". They answered "done" in response to:- To check the SSL settings in Tools & Settings > Security. Install the necessary Let's Encrypt certificate After that, they re-installed SSL + asked me to try various URL's - none of which worked. They are able...
  6. T

    Issue Plesk Obsidian 18.0.35 - cannot log in

    Hello, To cut a long story short, I had to ask the webhost in the end. I mentioned the suggestion:- To check the SSL settings in Tools & Settings > Security. Install the necessary Let's Encrypt certificate The answer was simply: done! They have given me several URLs to try, all yielded a...
  7. T

    Issue Plesk Obsidian 18.0.35 - cannot log in

    Apologies for the delay. I will update as soon as possible.
  8. T

    Issue Plesk Obsidian 18.0.35 - cannot log in

    Hello Peter, After completing the steps, using the command # service sw-engine status, I get this:- # service sw-engine status sw-engine.service - Startup script for Panel sw-engine Loaded: loaded (/usr/lib/systemd/system/sw-engine.service; enabled; vendor preset: disabled) Drop-In...
  9. T

    Issue Plesk Obsidian 18.0.35 - cannot log in

    IgorG, Thank you for the response. # ps auxww | grep sw-engine root 36189 0.0 0.0 112712 964 pts/0 S+ 12:21 0:00 grep --color=auto sw-engine # kill 36189 -bash: kill: (36189) - No such process I couldn't kill process (36189), so I completed the remaining steps. Still...
  10. T

    Issue Plesk Obsidian 18.0.35 - cannot log in

    Hi, My webhost decided to upgrade Plesk from Onyx 17 to Obsidian 18.0.35. The url is this:- https://xxx.xxx.xxx.xxx:8443/login_up.php?success_redirect_url=%2F A blank page is displayed. I cannot log in. They tell me that they can log in okay and couldn't provide further help. I have tried...
  11. T

    Issue Mail to some addresses not sent - Postfix - Connection refused

    Thank you, StormFiber. Agreed. But that option may not be always possible. For example, a certain IP address leads to "Connection Refused". I cannot contact the sender neither via email nor phone, to ask them to inquire. I am left then with looking up the IP address source, only to find...
  12. T

    Issue Mail to some addresses not sent - Postfix - Connection refused

    that looks like the only option left! Thank you ALL for your responses.
  13. T

    Issue Mail to some addresses not sent - Postfix - Connection refused

    Thank you John. Yes, I get the expected result back.
  14. T

    Issue Mail to some addresses not sent - Postfix - Connection refused

    Thank you Peter. If the recipient server didn't want to talk to the sending server, the sender would usually receive a "rejection" message of some sort. But your suggestion is still a possibility.
  15. T

    Issue Mail to some addresses not sent - Postfix - Connection refused

    Thank you for the feedback. Port 25 is open on my server and I can connect to the server from my local computer. I checked our server (domain) and it is 100% not blacklisted. I used this link:- http://multirbl.valli.org/lookup/ It's one of those things that bug ! One tried every possible...
  16. T

    Issue Mail to some addresses not sent - Postfix - Connection refused

    Not sure about their end really. It's not always possible to find this out. But If I telnet their IP address, I get the same result .. (Connection refused) Is there a simple test to find out from my end whether their port 25 is open? If not, is there a way round it?
  17. T

    Issue Mail to some addresses not sent - Postfix - Connection refused

    Hello, I am having this strange problem. Emails can be sent to some addresses but not others. OS: CentOS Linux 7.6.1810 (Core) Product: Plesk Onyx 17.8.11 Update #95 /var/log/maillog says this:- Mar 21 17:13:54 server416 postfix/pipe[1981]: BD72B21DB1: to=<user@domain.com>...
  18. T

    Resolved Changing Hostname +Maillog +Good Practice?

    Monty, Thanks a lot for your response. I can now exclude change of hostname as a cause, taking into consideration the 'checks' you mentioned:- There are a few things however that you should check: Make sure the new hostname is a FQDN that can be resolved Make sure the entry in...
  19. T

    Resolved Changing Hostname +Maillog +Good Practice?

    Hi, This is a quest for knowledge and would greatly appreciate advice from experienced Pleskians. In a previous post, I encountered the problem of "empty maillog". While working on a new rebuild, I remembered that the problem started after changing hostname via Plesk like this:- Tools &...
  20. T

    Resolved "message content rejected" + outbound.protection.outlook.com + google.com

    Hi Monty, Sorry about the delay, it has been hectic trying all sorts. "Plesk repair all" didn't find errors (STRANGE!) Plesk support must be done through our slow_uncooperative webhost. Their advice is that it might be quicker to re-build the server than get a response from Plesk. It would...
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