• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. P

    Resolved Auto update failed

    On the home page I now have Failed to update Plesk. To solve this problem, you can send the update log to Plesk support. View the update logs (April 20, 2018). Copy the logs to your computer before you close this message. To close this message, click here. At the end of the logs I have this...
  2. P

    Resolved Auto update failed

    I've received this alert via email from my Plesk installation Could someone advice me on what I need to do? It asks to resolve manually but doesn't give me enough information to know how or what I'm supposed to to Some problems occurred with the System Updates tool on your server...
  3. P

    Wordpress toolkit update progress stuck

    After waiting for 10 days, the task is still in my control panel and I can't get rid of it. Is there a way to get this off my screen, either through the UI or manually?
  4. P

    Resolved Website import

    I've been trying to use this without success. The import, no matter what settings I've tried imports it into a sub directory of the domain. So if I have a domain mydomain.com in folder mydomain.com when I do the import I end up with it being imported into mydomain.com/mydomain.com This is...
  5. P

    Wordpress toolkit update progress stuck

    Just found this thread which allowed me to get rid of issue 2 above WordPress instance is marked as broken: Unable to read or execute files from the WordPress root directory First issue remains though.
  6. P

    Wordpress toolkit update progress stuck

    Hi OS ‪Ubuntu 16.04.4 LTS‬ Product Plesk Onyx Version 17.5.3 Update #44, last updated on April 3, 2018 06:30 AM It's a new account so I only have a few instances of Wordpress on there to test it out. They are all updated apart from a couple that need manual intervention to update them as...
  7. P

    Wordpress toolkit update progress stuck

    Hi I started off the updates to the Wordpress themes/plugins etc and it failed. This has left a permanent progress bar bottom right of my control panel. I've since done further Wordpress updates which have succeeded but the original progress bar will not go away. This is several days later and...
  8. P

    Resolved Website import

    Thank you Wish it said that in the documentation.
  9. P

    Resolved Website import

    I'm still finding my feet with Plesk and see in the documentation that there is a website import feature Website Migration However I'm unable to find said feature? If I go to websites and domains, scroll down to the domain (any domain), the website importing link specified in the instructions...
  10. P

    Issue Plesk Onyx on Azure not sending email

    Hi Mark Azure eventually came through and turned on port 25 on my subscription. Email is now sending, so I'm back on track trying out Plesk. Thank you for you help. Your original diagnosis of port 25 being blocked was correct.
  11. P

    Issue Plesk Onyx on Azure not sending email

    Hi Mark The main reason for Azure is that I can pick its UK West datacentre as the location is important to the potential data being stored.
  12. P

    Issue Plesk Onyx on Azure not sending email

    Unfortunately to raise a support request of that type is only for Paid support which isn't cheap, and they probably blocked it for good reasons. So it would be best to work with them not against them. It appears AWS is also doing this now as well. So I'm back to looking for a solution to...
  13. P

    Issue Plesk Onyx on Azure not sending email

    Mark you are correct. I just found this Enhanced Azure Security for sending Emails – November 2017 Update Would anyone happen to have an idiots guide on how to configure an alternative port?
  14. P

    Issue Plesk Onyx on Azure not sending email

    Thank you Mark telnet aspmx.l.google.com 25 from my home pc gives a result. telnet aspmx.l.google.com 25 on the server gives nothing. So now I think we are back with something blocking port 25 somewhere as in your original suggestion. Question is what and where could that be? Is there a way...
  15. P

    Issue Plesk Onyx on Azure not sending email

    To follow up, I've created a domain with a mailbox. It can receive mail but not send. No error, just doesn't arrive. This does look like an outgoing only mail issue, but can't figure out what! The network security group in Azure says all outgoing ports seem open.. I'd like to test using...
  16. P

    Issue Plesk Onyx on Azure not sending email

    Hi Amongst the noise in the logs I've sent test emails using a very basic php script to both a gmail and an different email and this is part of the result. I'm getting (delivery temporarily suspended: con$ and Network unreachable errors, but no closer to understanding why. I can see the...
  17. P

    Issue Plesk Onyx on Azure not sending email

    Hi Mark Thank you for helping. I must admit that I'm a Windows guy and know very little about Linux, bash, ssh etc. This is my toe being put in the water as a learning experience more than anything else. I'll try and get that information and post back, once I figure out how :-) I gather this...
  18. P

    Issue Plesk Onyx on Azure not sending email

    Hi Mark I don't think it's the ports on first look. I have port 25 open in the network security group along with the other email ports, but it's worth me investigating. I'm fairly familiar with Azure and work with Windows servers regularly in Azure. This is my first step into Plesk and Ubuntu...
  19. P

    Issue Plesk Onyx on Azure not sending email

    I'm a plesk newbie and have a new VM in Azure with Plesk Onyx in an Ubuntu VM Contact forms on Wordpress etc are not sending email. Instead they are stuck in the mail Queue. Mail settings for the domains I'm testing is switched off. IP address is: 51.141.53.62 Hostname...
  20. P

    Question Nameserver configuration

    Hi Emerson Thanks for pointing out the cloud flare option. I may look at that at a future step as an option as I proceed further with configuration and try out Plesk. I'm using option 1, at the moment and it seems to work. To check the health of the DNS I use mxtoolbox, which I've found very...
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