• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. B

    Issue Error Update Plesk Obsidian 18.0.42 to 18.0.43

    Hi, Please see attached log file, each time I try to update Plesk to 18.0.43 I receive these errors. Thank you!
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    Issue Error: Unable to receive update information for the package(s)

    Ok, I'll try this again tomorrow to see if it works. Ty.
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    Issue Error: Unable to receive update information for the package(s)

    Hi, I'm running into this same "Error: Unable to receive update information for the package(s)" issue when I try to install updates. I took a look at other posts with users having this same issue and those fixes didn't resolve my issue. I'm under the following system: CentOS Linux 7.9.2009...
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    Question Is it possible to have Roundcube webmail use external SMTP for specific domain?

    Hi, Is it possible to use an external SMTP with Roundcube webmail for one of the domains I have setup in Plesk? Thank you!
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    Question How to exclude certain files from Plesk updates (e.g. roundcube defaults file)?

    Hi, It seems like every time I upgrade Plesk my Roundcube webmail SMTP stops working and I get this error "SMTP Error (535): Authentication failed.". I then have to go into the "defaults.inc.php" file and change $config['smtp_auth_type'] = 'PLAIN'; to show $config['smtp_auth_type'] = ' '...
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    Issue Can't upgrade pending "iptables" package update - Information on some packages might not be actual?

    I went to the "/etc/sysconfig" directory and I see "iptables" listed, I then maybe tried to change permissions from 600 to 644 so it matches other ones in this list but I get a "Permission Denied" message, which is strange because I'm logged in as the "root" admin user. Gyazo
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    Issue Can't upgrade pending "iptables" package update - Information on some packages might not be actual?

    Hi @IgorG Ok, when I run "yum update" I see the following errors when "iptables" tries to update, please see screenshot image link below. Gyazo Thank you!
  8. B

    Issue Can't upgrade pending "iptables" package update - Information on some packages might not be actual?

    Hi, I have the following "iptables-services 1.4.21-34.el7 (base)" package that says I need to update in Plesk but each time I run the upgrade it continues to show under my "System Updates" page. I also notice the below message shows on top of this "System Updates" page. Why isn't this...
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    Issue Can't forward inline/reply certain emails from Roundcube webmail (i-frame issue)?

    I was able to fix this issue, this page helped me get on the right track. It seems like it was a WAF issue, and I had to add the ID 212880 to the "Switch off security rules" list in Plesk for WAF. I was able to find the ID of this ModSecurity within my /var/log/httpd/error_log file...
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    Issue Can't forward inline/reply certain emails from Roundcube webmail (i-frame issue)?

    I did some more tests, and I notice the issue happens when I do "Forward inline" but when I do "Forward as attachment" it works properly; so I don't know why this doesn't work with "Forward inline" option? Thank you!
  11. B

    Issue Can't forward inline/reply certain emails from Roundcube webmail (i-frame issue)?

    Hi, For certain emails, I can't seem to reply/forward to within my Roundcube webmail; there is no errors in the sendmail.log and the only thing I can see is when I go to send the email I noticed the following in "Chrome > Inspect > Console" browser. POST...
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    Question Why doesn't MySQL/MariaDB show within the "Services Management" to be able to restart?

    Hi, I know I can restart through SSH but just wondering why doesn't Plesk show MySQL/MariaDB service in the "Services Management" page on Plesk to make it easier to restart through web interface just like Web Server (Apache) is? Thank you!
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    Issue Web Application Firewall - Can't change to "Comodo (free)" [modsecurity_ctl: failed]?

    @IgorG I've tried this doesn't seem to work. I get the following response below and then when I try to set to "Comodo (free)" I get the same error. https://gyazo.com/7c524dc184c4692694169d66f9f1cbe2 Thank you!
  14. B

    Issue Upgraded to Obsidian now emails not working (postfix/imap-courier)?

    My system administrator was able to fix this issue. I believe he had to take some email piping code out of the "master.cf" file that I manually had to put in there so postfix would work with the email ticket support software I use, and he removed it he ran mailsrv_conf_init and it finished...
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    Issue Web Application Firewall - Can't change to "Comodo (free)" [modsecurity_ctl: failed]?

    Hi, I'm trying to set my rule sets to "Comodo (free)" but I keep on receiving the following error. Does anyone know how to resolve this issue? This used to work fine before but now I'm having this issue all of sudden. modsecurity_ctl failed: ERROR:root:Error Traceback (most recent call last)...
  16. B

    Issue Upgraded to Obsidian now emails not working (postfix/imap-courier)?

    Hi, I recently upgraded my Plesk to Obsidian 18.0 and now I can’t seem to send/receive emails. My system admin tried to debug this and we found issues but still now working properly. When we try to run mailsrv_conf_init we keep reciente failed respknse Checking for: mailsrv_conf_init...
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    Resolved "Plesk milter (Postfix)" Service Not Starting Automatically On Restart?

    Hi, My "SMTP Server (Postfix)" service starts up fine when I reboot my server, however, I notice under Plesk that "Plesk milter (Postfix)" doesn't get started automatically and I need this to be started this way my emails work properly. How can I get "Plesk milter (Postfix)" to start...
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    Mariadb

    Hi redhell, Thank you for the reply! Ok, so by removing MariaDB 5.5 my website databases won't get deleted? If I don't want to manually to this MariaDB upgrade, my other option would be to wait for Plesk 12.1 to come out and just upgrade to MariaDB 10 from within my Plesk account? Thank you...
  19. B

    Migration Tool Issue: Transferred Disk Usage & DBs Not The Same Size?

    Hi, I've transferred my domains from Plesk 11.5 (CentOS 5) to Plesk 12 (CentOS7) using the migration tool, and when I check the disk usage and DBs I'm seeing that they don't match up. For example, the disk usage for some domains don't have the same exact size on my new server. It seems like...
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    How to tell if migration is still running?

    Hi, I'm migrating 11 domains from my old server to my new server, and it's been running now for 3 hours and the progress section shows 100% but it looks like it's still running. And each time I check the "Domains" section I see a couple of my domains listed but not all of them yet, and the...
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