• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. Aytalina

    Forwarded to devs Slowdown on backup transfers when using multivolume backup

    Hello Andreas79, Thank you for your reply. The issue is under investigation. We will keep you informed.
  2. Aytalina

    Forwarded to devs RCP API Customer 'set-billing-info'

    Hello, The mentioned operation is related to EOLed Plesk Billing which we do not support and ship anymore. So it is not possible to use it. I have created an internal request to update our documentation, we will fix it in the nearest future. Thank you for the report.
  3. Aytalina

    Forwarded to devs Slowdown on backup transfers when using multivolume backup

    Hello Andreas79, Thank you for waiting. From the provided logs I see that the most consuming operation is uploading volumes to the storage, please check the time difference (I removed your personal data): (60 minutes) (50 minutes) (50 minutes) You can find other long operations in your...
  4. Aytalina

    Forwarded to devs Slowdown on backup transfers when using multivolume backup

    Hello Andreas79, Thank you for your report. I checked the issue according to provided "Steps To Reproduce", but all multivolume backups on my testing environment were created successfully. For further investigation, could you please perform the following: - Enable Plesk debug mode (without...
  5. Aytalina

    Issue Plesk Premium Antivirus doesn't start (after Plesk 18.0.31 Update #2)

    Hello @Lukas Beerschwinger, Yes, you are right that drweb works with TLSv1 only. drweb should work despite the fact that TLSv1.2 (or higher) is used, or the 'intermediate' preset is applied in SSL It! This is because starting from Obsidian we use separate drweb configuration files which allow...
  6. Aytalina

    Issue Plesk Premium Antivirus doesn't start (after Plesk 18.0.31 Update #2)

    DieterWerner, You wrote: You can create a ticket directly to Plesk Support using a free trial of support subscription.
  7. Aytalina

    Resolved Backup Warning "pd: Cannot open: Permission denied"

    lukas-degan, I suppose that its inconsistency could be a result of previous upgrades (maybe from old Plesk versions, for instance, 10.4.4 to the Onyx). You can remove these links if there are no absolute paths to 'vhost.conf' in your configuration files. Then, you can correct permissions...
  8. Aytalina

    Resolved Backup Warning "pd: Cannot open: Permission denied"

    Hello lukas-degan, Thank you for the provided information. You wrote: Yes, you are right. The warning messages mean that 'pd' directory was not included in a backup, so the backup itself is not in a 'failed' state. To workaround the issue you can exclude '/conf' directory from backups. Here...
  9. Aytalina

    Issue Plesk Premium Antivirus doesn't start (after Plesk 18.0.31 Update #2)

    Hello DieterWerner, Lukas Beerschwinger I am sorry to hear that you face the issue with Hotfix 2, but do not see it in Hotfix 1. Based on the information you provided in this thread, it is quite difficult to get to the whole picture of the issue without access to your server. The reason for...
  10. Aytalina

    Issue Plesk Premium Antivirus doesn't start (after Plesk 18.0.31 Update #2)

    Hello, Please post the output of /etc/sw-cp-server/conf.d/plesk-drweb-local.conf and /etc/sw-cp-server/conf.d/plesk-drweb-local.ipv6.inc
  11. Aytalina

    Resolved PROBLEM WITH JOBS (SCHEDULED TASKS)

    Hello JParra, Could you please check the output of the following command with your actual time? plesk sbin timemng --get-system-time
  12. Aytalina

    Issue Synchronize system time (on Ubuntu 20.04)

    Hello, It is a know limitation. The time synchronization settings are not available in Plesk for Debian 10 and Ubuntu 20. Please refer to the following knowledge base articles: https://support.plesk.com/hc/en-us/articles/360015594400-Ubuntu-20-04-support-in-Plesk...
  13. Aytalina

    Resolved Backup Warning "pd: Cannot open: Permission denied"

    Hello lukas-degan, Could you please send some additional details about your installation? You can use the following commands: plesk version and plesk db "select * from upgrade_history;" Thank you.
  14. Aytalina

    Issue Plesk Premium Antivirus doesn't start (after Plesk 18.0.31 Update #2)

    DieterWerner, Thank you for the information. Do you have any mailboxes with enabled antivirus on the server? Try to create a mailbox and enable antivirus for it. Then you will be able to start/stop the service without the license key related warnings. drweb trial mode will be available only...
  15. Aytalina

    Issue Plesk Premium Antivirus doesn't start (after Plesk 18.0.31 Update #2)

    DieterWerner, Please provide the output of the following commands: service drwebd start and plesk bin server_pref --show | grep ssl-protocols Thank you.
  16. Aytalina

    Input Support for PHP 8.0 in Plesk

    MitchellvB995, Thank you for the note! I have notified an appropriate team. They will fix it.
  17. Aytalina

    Input Support for PHP 8.0 in Plesk

    Hello MitchellvB995, Thank you for your message. The support of PHP 8 will be available in Plesk 18.0.32 which is going to be released next week.
  18. Aytalina

    Issue Plesk Premium Antivirus doesn't start (after Plesk 18.0.31 Update #2)

    Hello, Could you please provide us with some additional details regarding the issue: - Operation system (you can execute 'plesk version' command) - The output of Plesk log. To generate a detailed output: - Try to enable debug logging in Plesk if applicable. You can use How to enable/disable...
  19. Aytalina

    Issue Anacron job 'cron.daily' fails every week

    Important note Please note that CentOS 6 reached its End-of-Life yesterday (November 30th, 2020) - About/Product - CentOS Wiki We have removed CentOS 6 from the list of supported OSes by Plesk: Plesk Lifecycle Policy I would like to recommend you to migrate to a new OS which is supported by...
  20. Aytalina

    Issue Anacron job 'cron.daily' fails every week

    Hello Manfred Beck, Thank you for the provided information. I was able to reproduce the same behavior with 'systemctl' in '/etc/logrotate.d/ossec-hids' by installing the Imunify360 extension via Plesk. If you have the same configuration (installed Imunify360) please contact the Cloudlinux...
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