• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. S

    AWStats Update Frequency

    Hi, The problem with updating much more that every 12 hours is that you're likely to overload your server. Awstats (like most stats programs) are heavily CPU, memory and I/O intensive. ==== Cron daily script for Awstats is /etc/cron.daily/awstats Please try moving this to /etc/cron.hourly/...
  2. S

    Is plesk compatible with selinux?

    Hi, To configure SELinux you need to know the rules that should be added into the system policy. SELinux reports all denied messages into the /var/log/audit/audit.log file and these messages can be easily converted into the rules using the /usr/bin/audit2allow utility. cat /var/log/messages |...
  3. S

    Which version of Windows 2012?

    Hi, The basic difference is Essentials is ideal for small companies Essential server functionality without virtualization rights Server (Limited to 25 users) 64 GB RAM. Standard, Non-virtualized or lightly virtualized environments All features, with two virtual instances Processor + CAL* 4...
  4. S

    Sites not accessible over https, except for plesk panel.

    Hello, Can you please post the error you are getting while accessing using "https". Also, please run the following command in server, netstat -ntlp | grep 443 and check if any service is running under this port.
  5. S

    All mail to gmail reported as spam

    Hi, Please use the below link to contact Gmail and delist the server ip and domain. === https://support.google.com/mail/contact/bulk_send_new?rd=1 === Thank you,
  6. S

    Webmail problem

    Hello, You need to add "A" record for the domain with "webmail.domain.com" pointing to the server ip. Thank you,
  7. S

    I lost username

    Hello, May I please know if you have access to your server via ssh, If so please run the following command to get the email user details, === /usr/local/psa/admin/sbin/mail_auth_view === Thank you,
  8. S

    Resolved I can not access the Plesk Panel 12.5

    Hello, Please try this, /usr/local/psa/bin/admin --show-password Reset the password: /usr/local/psa/bin/init_conf -u -passwd <new_password> No please try the command "Plesk db" and check if you are able to access the database. Also please check this command to see mysql is up. "netstat...
  9. S

    Since Plesk 12 i cant send emails

    Hi, Can you please check your "/var/log/maillog" Also please check this at command line `host domain.xx` and correct the internal DNS server to allow domain.xx to actually resolve to a hostname. 'Thank you,
  10. S

    Is it possible to change the default admin name?

    Hi, Plesk renames Mysql 'root' account to 'admin' when the Panel is installed. To get root privileges simply login with the 'admin' username instead. The password is the same as the admin password in Plesk. You can find it in /etc/psa/.psa.shadow. I think that you can rename it but consequences...
  11. S

    upgrade to plesk 12.5.30 from 12.0.18 | admin url no longer works

    Hi, It is always advisable to check the following logs if plesk panel is not loading , ---- /var/log/sw-cp-server/error_log /var/log/sw-cp-server/sw-engine.log ---- Thank you,
  12. S

    Unable to download backup after upgrade to Plesk 12.5

    Hi, By default, the following directories on the server are used for storing temporary files during Plesk hosting data backup and restoration: /tmp on Linux and FreeBSD systems. <operating_system_installation_directory>\PrivateTemp on Windows systems. If you have large amounts of data to...
  13. S

    Can't access phpMyAdmin from a direct link

    Hi You could always just install it in a sub-directory of your site. However, this can be a security issue for your website. It is very easy to install. Download, Unzip, Modify the config file with your settings and then upload. Thank you,
  14. S

    mail rejected

    Hello , You can disable this behavior with the help of the following commands: mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa -e "REPLACE INTO misc VALUES ('reject_mail_when_overquota', 'false')" /usr/lib64/plesk-version/mail_mailbox_restore --handlers-only or...
  15. S

    Unable to generate the web server configuration file

    Hi, Remove all entries from the 'Configurations' table of the 'psa' database. ~# mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa -e"delete from Configurations" Remove all 'Include' records from the configuration files and all content from the directory below: ~# sed -i /Include/d...
  16. S

    How to change DNS records for all subscriptions

    Hi, Download attached script http://kb.sp.parallels.com/Attachments/kcs-16214/dns_update.sh Make it executable: chmod +x dns_update.sh Execute the script: ./dns_update.sh Restart DNS service: /etc/init.d/named restart
  17. S

    Failed Mail Authentication

    Hi, A very popular denial of service attack involves a cracker sending many (possibly forged) SYN packets to your server, but never completing the TCP three-way handshake. This quickly uses up slots in the kernel's half-open queue, preventing legitimate connections from succeeding. Since a...
  18. S

    Postfix problem while sending from one domain to another on same server

    Hi, Try running this command /usr/local/psa/bin/mail --on domain.tld Thank you,
  19. S

    Disable application update emails on a per domain basis?

    Hi If you log into your server via SSH you can run the following commands. This will show whether the mail service is activated on the domain: /usr/local/psa/bin/domain -i domain.example.com | grep “Mail service” This will turn off the mail service for the subdomain (Using true instead of...
  20. S

    Php 5.4 not show in components list

    Hi, Go to Tools & Settings > Updates and Upgrades > log in > Add/Remove components > Plesk Hosting features. Remove PHP 5.4 and 5.5 and click "Continue". They should now be uninstalled. After the uninstallation has been finished, just follow the same steps and install PHP 5.4 and 5.5 again.
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