• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. A

    Resolved Suddenly started with odd behavior and 401 errors last week

    Hi - just a quick follow-up. How can i use Let's Encrypt to create an SSL for accessing the Plesk panel? I'm also getting a NET::ERR_CERT_AUTHORITY_INVALID every time I try to go to the panel (https://domain:8443).
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    Resolved Suddenly started with odd behavior and 401 errors last week

    I used the Let's Encrypt extension to create a certificate for the domain (thanks for that tip!) and it seems like things are running more smoothly now, significantly fewer errors in the logs, and the PDFs are now loading... I will repair permissions if I find more problems, but for now I think...
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    Resolved Suddenly started with odd behavior and 401 errors last week

    Ah, OK. It's not under Server Components, so I guess that that's not the issue then... I'll try the other things!
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    Resolved Suddenly started with odd behavior and 401 errors last week

    Hi UFHH01, thank you for the prompt response. I am going to try the first step re: htaccess files to see if that helps, but is there any reason this would suddenly stop working when it worked fine last week? I'm just confused because I did not personally change anything... we rent the VS from...
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    Resolved Suddenly started with odd behavior and 401 errors last week

    Hi, I've written here before - I'm not great with server admin, so please be kind. I'm at a loss as to what the problem is, so here's a run-down of what has happened: 1. Beginning last week, the main domain on our website (which has always been protected by htpasswd until we're ready to roll it...
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    Resolved Setting up gmail to receive emails not working

    So you're saying that when I SMTP I should set the username to "contact@mydomain.de" ?
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    Resolved Setting up gmail to receive emails not working

    Alright, this is what the logs say, a bunch of errors that look like this: Mar 13 10:36:06 h2499217 postfix/smtpd[29740]: connect from mail-ot0-f182.google.com[74.125.82.182] Mar 13 10:36:07 h2499217 plesk_saslauthd[29749]: listen=6, status=5, dbpath='/var/spool/postfix/plesk/passwd.db'...
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    Resolved Setting up gmail to receive emails not working

    Or, if this sounds like exclusively a Gmail issue to you, I can go try there...
  9. A

    Resolved Setting up gmail to receive emails not working

    I have an email address I sent up for mydomain.de. All I want to do is be able to check the emails that come in from within my Gmail account. So I go to Gmail to "add account" and get that authentication error. I enter the settings above - the ones that the Plesk panel informs me should be the...
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    Resolved Setting up gmail to receive emails not working

    I give up. Can someone tell me what I'm doing wrong? Standard Plesk 12.5.30 CentOS 7 setup. I have tried for days now to setup Mail so I can get it in gmail (without just forwarding, adding the account). According to my setup on the server (which I control and have not changed from default...
  11. A

    Resolved Really simple - how do I install a utils package

    THANK YOU!!!! It worked perfectly. Really appreciate it.
  12. A

    Resolved Really simple - how do I install a utils package

    Hi all, I'm still a relative newbie to Plesk, and I do not do much server work (I'm a part-time front-end developer most the time). However, I am in charge of maintaining what already exists, and in order for a plug-in to work within something else, I need to install poppler-utils (pdftotext)...
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    Resolved Juggernaut Security and Firewall Plesk Addon

    Thanks - yes, that's helpful. I hadn't looked too much into it yet, but this seems doable.
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    Resolved Juggernaut Security and Firewall Plesk Addon

    I'm relatively new to Plesk and very new to IP whitelisting/blacklisting. I have currently set up an .htaccess password for our site, but ideally we only want to whitelist certain IPs in the future, meaning they'll have to get our permission to be added. Am I correct in assuming this product...
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    Passwords problem

    Thanks for the response. I still haven't found a solution yet. I can access the database fine via the command line. The issue seems to be something with the admin user passwords. All I'm trying to do is access phpMyAdmin through the Plesk panel, that's when the "break" occurs. I can reset the...
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    Passwords problem

    I also tweeted to Plesk support about this. Here's the issue. There's some kind of discrepancy between passwords for accessing the mariadb and the Plesk installation. I don't know what I did wrong, but the only way I can solve the issue is by constantly manually updating the admin password at...
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    Cannot seem to get access to mysql database with user I created

    Additionally, I forgot to add: as I noted in my original post, it seems that everything worked fine like this until some update or something??? I set the password in the shell and then within a week or two (sorry, I don't work on the site everyday, so I don't know when exactly) some update or...
  18. A

    Cannot seem to get access to mysql database with user I created

    I did create a user and assign the privileges via phpMyAdmin. Sorry if I wasn't clear in my initial message - that is indeed precisely what I did. Assigning privileges was not the problem. The problem was that the password I assigned in phpMyAdmin is encrypted somehow when it's stored. I need...
  19. A

    Cannot seem to get access to mysql database with user I created

    So, I did try that as well (after doing it the other way) and I couldn't figure out how to - through Plesk - assign the user to an already-existing database with data in it. Is there a way to do that?
  20. A

    Cannot seem to get access to mysql database with user I created

    So, this is temporarily working again following a restart of the mysql server... can someone please explain if I am doing this right? I could not get the mysql user to work AT ALL when I set the password in phpMyAdmin, but when I reset it at command line it works, at least temporarily, that way...
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