• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. JP Kelly

    Can't upgrade Plesk

    Yes I use Atomic. What is the best way to contact the support team?
  2. JP Kelly

    Can't upgrade Plesk

    same result I downloaded the installer and I get the same result.
  3. JP Kelly

    Can't upgrade Plesk

    I thought I was. Can you explain how to do that?
  4. JP Kelly

    Can't upgrade Plesk

    I tried Plesk Panel (web) and command line I tried via Plesk Panel (web) and with /usr/local/psa/admin/sbin/autoinstaller
  5. JP Kelly

    Can't upgrade Plesk

    When trying to upgrade Plesk 10.4.4 to 11.0.9 I get the following errors: ERROR: Unable to install the "plesk-base-11.0.9-cos5.build110120608.16.x86_64" package. The following could cause the installation failure: 1) plesk-base-11.0.9-cos5.build110120608.16.x86_64: No suitable solutions...
  6. JP Kelly

    Plesk 11 API backward compatibility?

    I have created event actions which work in Plesk 10 For example when a new client is created the following command is run: /usr/sbin/clientcreated ${NEW_LOGIN_NAME} Will this still work in Plesk 11? Specifically will the parameter ${NEW_LOGIN_NAME} still work/be available? Since the...
  7. JP Kelly

    Plesk 11 API question

    I have created event actions which work in Plesk 10 For example when a new client is created the following command is run: /usr/sbin/clientcreated ${NEW_LOGIN_NAME} Will this still work in Plesk 11? Specifically will the parameter ${NEW_LOGIN_NAME} still work/be available? Since the...
  8. JP Kelly

    Where is server wide bayes db?

    Where is the bayes db be located for server wide settings?
  9. JP Kelly

    SpamAssassin: Server Wide Setting What does it do? Training?

    where is server wide db? Where would the bayes db be located for server wide settings?
  10. JP Kelly

    How do I change the system IP?

    In System Overview there is an IP listed. That IP is a shared IP. I want to change it to one of the dedicated IPs I have available on my system. I do not see any way to change this IP. See attached file for an image of the Control panel area with the IP showing.
  11. JP Kelly

    problem changing IP for domain

    I want to change the IP address for the main domain on my server to a dedicated IP. When I change the IP and go to the domain in a browser it no longer points to /var/www/vhosts/mydomain.com/httpdocs/ It now points to /var/www/vhosts/default/htdocs/ How can I change the IP and keep it...
  12. JP Kelly

    Mailbox Quota Warning

    I am looking for a solution for this also. I want an email to be sent to the email account owner when the mailbox reaches a limit of 85% of full. The above solution will not work because once the customer exceeds his mailbox quota they cannot receive the warning email because their mailbox is full.
  13. JP Kelly

    problem reconfiguring vhost

    When I try to reconfigure a certain vhost I get errors like: Could not open configuration file /var/www/vhosts/domain.com/conf/13553137570.41939500_httpd.include: No such file or directory I see that the domain is getting added to /usr/local/psa/admin/conf/vhosts_bootstrap.conf but I have...
  14. JP Kelly

    Plesk 10 doesn't count disk usage and traffic, at all

    I'm not sure what this means. Can you explain a bit more? Does it help with the problem of the statistics command timing out?
  15. JP Kelly

    SpamAssassin User prefs not used?

    I have a user where the score in the user's user_prefs is not being used. Instead the score in the file /etc/mail/spamassassin/local.cf is being used. Any idea why the score for the user's user_prefs file would not be used?
  16. JP Kelly

    client managed DNS records?

    Hello? Parallels? Any way to allow clients to manage DNS records?
  17. JP Kelly

    Plesk 10 doesn't count disk usage and traffic, at all

    Ok Ill give a try. Does it always take 5+ hours to perform Stats update?
  18. JP Kelly

    Plesk 10 doesn't count disk usage and traffic, at all

    /usr/local/psa/admin/sbin/statistics --calculate-all FAILS /usr/local/psa/admin/sbin/statistics --calculate-all fails with: MySQL query failed: MySQL server has gone away I have increased MySQL wait_timeout to wait_timeout = 3600 and I still have the problem.
  19. JP Kelly

    Plesk 10 doesn't count disk usage and traffic, at all

    Same Problem Here I just noticed statistics have not been calculated for months! Output of: /usr/local/psa/admin/sbin/statistics --calculate-one --domain-name=mydomain.tld WARNING during statistics_collector execution: : error: error accessing /usr/share/tomcat5/logs: No such file or...
  20. JP Kelly

    Failed to update Panel (automatic update)

    Lately I have been getting "Failed to update Panel." messages. This is from the automatic updater. I am not sure how automatic updates was enabled or how to disable automatic updates. How can I turn on or turn off automatic updates? Here is the failed update log: Execution failed...
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