• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

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  1. serverpoint

    Question Where do I find error information related of e-mail?

    Hi, You can also check the following log location: - /usr/local/psa/var/log/maillog For Webmail: Horde Logs Error log: /var/log/psa-horde/psa-horde.log Roundcube Logs Error log: /var/log/plesk-roundcube/errors Thanks,
  2. serverpoint

    Issue wordpress admin panel broken CSS because mod security

    Hi, The OWSAP rule set is very restrictive and thus blocks some functions such as file sharing, webmails and applications like WordPress. Atomic ModSecurity Rule Set is recommended for production use. Please have a look at the below article. -...
  3. serverpoint

    Issue Self-Signed Certificate don't work on port 993

    Hi, You are getting this error because the certificate is not correctly enabled for port 993. Please follow the below article. ----- https://kb.odin.com/en/118918 ----- Regards,
  4. serverpoint

    Resolved Finding Large File size Plesk 12.x Windows

    Hi, You can open Windows Command Prompt, cd %plesk_dir% Use the below command to find files with size 1 GB or more. forfiles /S /M * /C "cmd /c if @fsize GEQ 1073741824 echo @path" Thank you,
  5. serverpoint

    Resolved User can not manage tasks from ssh

    Hi, You can allow the users in : /etc/cron.allow – Put users who are allowed to use cron. /etc/at.allow – Put users who are allowed to use at. You can refer the following article : https://www.cyberciti.biz/faq/howto-restrict-at-cron-command-to-authorized-users/ Regards,
  6. serverpoint

    Resolved Is it safe to Install PHP 7 in VM manually?

    Hi Igor, I thought it would be more error free to upgrade from Plesk 12.0.8 to 12.5 , than going for a direct upgrade to Plesk Onyx. Thanks
  7. serverpoint

    Issue IWPD_user write permission

    Hi, Can you please try this steps, Log into Plesk. Click on Files Tab. Navigate to the last directory you wish to change the permissions for. In this example, we're modifying the "Resources" directory. On the right hand side of the folder click on the drop down then "Change Permissions"...
  8. serverpoint

    Resolved Configure postfix bounce notification recipient

    Hi, Can you please check if Mail for Non-Existing Users. settings are enabled ? -- Click the Mail tab. Click on Mail Settings. Tick the checkbox for your domain and then Click on Mail for Non-Existing Users. Select "Forward to address". Enter the catch-all email account in the box. Click OK...
  9. serverpoint

    Issue Issues with Office365 setup and Plesk

    Hello, You can check the below article for setting up the correct MX and TXT records for Office 365 - https://support.office.com/en-us/article/Gather-the-information-you-need-to-create-Office-365-DNS-records-77f90d4a-dc7f-4f09-8972-c1b03ea85a67...
  10. serverpoint

    Resolved Is it safe to Install PHP 7 in VM manually?

    Hello, PHP 7 is available in Plesk 12.5 .It would be much easy if you can upgrade your Plesk. Have a look at this article: https://support.plesk.com/hc/en-us/articles/213929565-PHP-7-on-Plesk-12-5-out-of-the-box- Thanks
  11. serverpoint

    Resolved Tomcat Stopped Working and does not Restart

    Hello, Please check if Java 8 is installed besides Java 7 after update. If this article helps: https://support.plesk.com/hc/en-us/articles/213916065 Regards,
  12. serverpoint

    Question ProFTPD

    Hello, Please check the passive port range assigned in /etc/proftpd.conf Example: id range is (49152 -65534) And Enable passive port range in iptables: == iptables -I INPUT 2 -p tcp --dport 49152:65534 -j ACCEPT service iptables save == Thanks
  13. serverpoint

    Resolved Bulk change main FTP account passwords

    Hello, You can try this : https://support.plesk.com/hc/en-us/articles/213958025 Thanks
  14. serverpoint

    Resolved Manually extracting files from a Plesk backup

    Hi, First make sure that you create the specific directory that you want to extract into by using: mkdir -p /newfoldername tar -xvf filename.tar -C /newfoldername Regards,
  15. serverpoint

    Question Moving emails from cpanel to plesk windows

    Hi, Create the same email account on your new server that you had on your old server. Use the same spelling and capitalization. Give the new email account the same password that you used on your old server. You can change the password after the migration process is done, if desired. In your...
  16. serverpoint

    Issue cannot login to Plesk

    Hi, Please try repairing the Plesk. Please check this: /usr/local/psa/bootstrapper/"plesk version"/bootstrapper.sh repair Then # /etc/init.d/psa stop # /etc/init.d/psa start Thanks,
  17. serverpoint

    Issue Unable to update license

    Hi, Make sure that ka.plesk.com is resolvable on this IP address and port 5224 is accessible for connection: From your server command line type host ka.plesk.com telnet ka.plesk.com 5224 # nslookup ka.plesk.com If the license server does not resolve to the correct IP, check the /etc/hosts...
  18. serverpoint

    Plesk panel inaccessible 403 forbidden

    Hi, Where you able to run the bootstrapper script ? Please check this: /usr/local/psa/bootstrapper/"plesk version"/bootstrapper.sh repair Thanks,
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