• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

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  1. I

    Must be suid root

    Hi, Make sure that permissions on /usr/bin/sw-engine-cgi and /usr/local/psa/admin/bin/php are correct: # ls -la /usr/bin/sw-engine-cgi -rwxr-xr-x 1 root root 8287683 2009-03-13 15:02 /usr/bin/sw-engine-cgi # ls -l /usr/local/psa/admin/bin/php lrwxrwxrwx 1 root psaadm 37 2009-09-19...
  2. I

    Probelm with proftpd

    Hi, Make sure that: 1. Proftpd is running and is listening on port 21: telnet localhost 21 (on FTP) netstat -antp |grep :21 /etc/init.d/xinetd status (if it is running via xinetd) /etc/init.d/proftpd status (if it is running without xinetd) 2. If proftpd is running and...
  3. I

    Error 1146 starting psa: tables missing ?

    Hi, Parallels Plesk creates dump of its mysql database daily and stores it under /var/lib/psa/dumps/ You can get latest dump and restore missing tables from it.
  4. I

    Create Domain issue

    Hi, 2 things to check: 1. Make sure you have IP addresses in server IP pool: Home > IP addresses If there is nothing there then click on 'Reread IPs'. 2. Make sure client you are creating domain under has IP addresss in his pool: Home > Clients > select client > IP addresses...
  5. I

    Installed Certificate not taken in account

    Hi, I don't think certificate is bound to an IP address. Certificate itself should is create for specific domain name (this cannot be changed) but you can assign this certificate to any IP address. To change certificate on an IP address go to Home > IP addresses > select IP address and...
  6. I

    Need Help - Email not send out after upgrade Postfix

    Hi, Same thing should work here - have you tried disabling Mail service for domain and checking if script tries to deliver to correct mail server this time?
  7. I

    Mail account passwords not correct after migration/updates

    Hi, Yes, /usr/local/psa/admin/sbin/mail_auth_dump should be taking information from Parallels Plesk database. One more thing you can try is to rename /var/lib/plesk/mail/auth/passwd.db and then run: /usr/local/psa/admin/sbin/mail_auth_dump /usr/local/psa/admin/sbin/mchk --with-spam It...
  8. I

    Restore 8.X -> 9.2.2 does not work

    Hi, Try verifying backup xml file as described in http://kb.odin.com/en/6080 - maybe there are some corrupted strings in it. Also you might need to remove backup signature form backup xml file as described in http://kb.odin.com/en/6081 since backup was created on another server and is...
  9. I

    Can not email other domain on the same server

    Hello, I don't think there is easy way to achieve this. You can try removing this domain from /var/qmail/control/rcpthosts - then it will send mail for this domain by checking MX records instead of delivering it locally but the problem is that Parallels Plesk will periodically re-add this...
  10. I

    How to remove certificates ?

    Hi, Try deassigning certificate directly from IP address: Home > IP addresses > select IP address on which you have certificate you want to remove. If it does not help then you can try restarting apache to propagate changes or use command: /usr/local/psa/admin/sbin/websrvmng -v -a It...
  11. I

    error adding domain

    Hello, Does your domain actually resolve to any IP address? Parallels Plesk usually displays this warning if IP address set in domain hosting preferences (Domains > domain name > Setup) is not same as IP address domain resolves to.
  12. I

    proftpd is not running?

    Hello, Looks like corresponding component is not installed on your server. Try installing it form Home > Updates > select current version > select to install all *ftp* components.
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