• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. E

    Logical sequence of content

    dave-ha, I'll add that WPB 11.5 sites already have many optimizations for mobile devices. On small screens columns are visible after content.
  2. E

    WPB standalone + Import from SB 4.5 + FTP Error and Image problem

    Hi, A1) Probably you have "ftp.example.com" as publication settings for your WPB site. Please check up... A2) Could you pm to me url to this SB 4.5 site? I'll check up... In normal case you should get imported all images too... Thanks.
  3. E

    WPB standalone - Login URL

    Hi, Please take a look to Documentation section "Making Modules Unavailable in the Editor" In such way you can disable any modules...
  4. E

    Building A Member Area?

    Hi, if you not interested in the strong security, you can implement this with simple javascript code: 1. Some small javascript code on page will authorize customer. 2. Only after authorization it will show list of documents for downloading (for example by changing "display" css property)...
  5. E

    Site logo alignment doesn't work, when published

    Hello, I see that this bug has already been fixed in the WPB 11.5.6 update. Release of this update is planned at the next week. Thanks for your bug report!
  6. E

    how to configure buy button?

    Hi, you've described legacy configuration scheme. New scheme uses API: Configuring the Trial Mode Please note, that your changes will be overwritten on next upgrade. To avoid this, please use API or take a look into "Parallels Presence Builder 11.5 Localization Guide" > Making Changes to...
  7. E

    Customizing Trial Mode messages

    WPB sends all mails like any other PHP-applications - with usage mail() function. Behavior of this function can be configured in php.ini (/usr/local/sb/etc/php.ini) with "sendmail_path" (do not forget to restart web server to apply changes). Another way it's additional parameter in WPB config...
  8. E

    Cannot download demo config

    Hi, By now you should not see such error message anymore. Thank you for your message...
  9. E

    Performance Issue of WPB sites on Mac?

    Dave, this issue already fixed (in WPB 11.1 I think). What version of WPB do you use? maybe I can provide you patch to resolve this issue (if you interested in this of course)...
  10. E

    open builder - Unexpected server behaviour

    Konstantin, in general it's possible to fix site structure (depending of whom and how it was broken). Such investigation requires strong WPB knowledge and access to the server/DB. I recommend to contact with technical support in such cases.
  11. E

    open builder - Unexpected server behaviour

    Probably you have inconsistent DB (any widget without "uuid" field?). I recommend you delete this broken site and upgrade your installation to the latest stable WPB 11.5.4 version. If problem repeats again, please tell me how to reproduce...
  12. E

    Meta Data Problem

    Sorry, but in this case, I can only recommend contact to technical support...
  13. E

    Meta Data Problem

    You can try to remove *publication_list.xml file from the customer's webspace. This activates full republication for this site. Also please be sure that it's not related to your browser cache... Unfortunately, it's not possible to update WPB separately from Plesk Panel.
  14. E

    Buy Button - Parallels Customer and Business Manager is not installed

    Currently you can configure TBB with 2 ways: 1. By changing tbbMessagesDefault.lng file for each language. 2. By API usage (available since WPB 11.1). Please take a look to...
  15. E

    Performance Issue of WPB sites on Mac?

    Hi Dave, Such cpu usage is not normal. As I remember, it was a performance problem with enabled "Stretch the sidebars and the content area down to the footer". Looks like your case. Please try to disable stretching..
  16. E

    Meta Data Problem

    Hello, As I remember, WPB 10.4.4 have "default" descriptions and keywords which affects only the new pages and also page-specific descriptions and keywords. Be sure that you change page-specific descriptions and keywords (at "Pages" tab). In the latest WPB versions this functionality is more...
  17. E

    Trial Setup

    Could you tell me please which billing system do you use with cPanel? Right now I can say to you that TBB scenarios it's a high priority tasks for all WPB integrations. Regarding cPanel: the new cPanel plugin is planned for release at July 2013. It will support limits for count of WPB sites...
  18. E

    New Google Analytics Code

    Hello, If you enter code manually at published side, then these changes will be overridden with each publication. Right now you can insert any custom code in section "head" at Settings/Advanced/Edit Metadata. I think it's your choice... I think that future releases of WPB will support new GA...
  19. E

    I can not see my WPB

    Please take a look to http://forum.parallels.com/showthread.php?284407-Web-Presence-Buildernot-present Looks like the same issue...
  20. E

    Different Image Gallery

    Hi, Generally you can use any custom php/js software with usage of "script" module.
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