• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

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  1. I

    Resolved Backup - This is not a valid backup - Resolved

    Have you tried the control panel option 'Login as Customer' and then backing up the failing domains individually? Even if the main server backup still gives you errors, you MAY have some peace knowing that the domain information is secure
  2. I

    Resolved Backup - This is not a valid backup - Resolved

    @solucionesuno - thank you - it was similar to what you described but required a bit more surgery than using the plesk panel. Basically I had a domain (and files for it) and a client but there was no entry for the domain in the psa.domains table. I examined the backup log and found the lines...
  3. I

    Resolved Backup - This is not a valid backup - Resolved

    I will have a good look and let you know - thank you in advance!
  4. I

    Resolved Backup - This is not a valid backup - Resolved

    It's not that I don't just not trust the reseller, I don't trust *anyone* unknown with root credentials. In these kind of situations I would expect a request for logs. Or to run package 'xzzz' and provide its feedback. I don't expect a support issue to be treated as 'let us in, we'll have a...
  5. I

    Resolved Backup - This is not a valid backup - Resolved

    I would contact Plesk support but I have my system through a reseller. The reseller is asking for root access and my Admin panel credentials because they say that Plesk will need them and they cannot raise the ticket without. For some strange reason I am very reluctant to allow unknown users...
  6. I

    Resolved Backup - This is not a valid backup - Resolved

    Linux Centos 6.10. I have not been able to make a server backup under Plesk Obsidian - Backup Manager The backup runs but just ends with a 'cross' icon which when hovered over says "This is not a valid backup. Data cannot be restored from this file. Click the backup name to see the details."...
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