• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

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  1. K

    Error: vhostmng failed: Access is denied. (Error code 5) at retrieves attributes for

    I repaired the virtual host security using that tool now I am getting this error Error: skelmng failed: Access is denied. (Error code 5) at retrieves attributes for file or directory D:\Plesk\VHOSTS\ns1.caboodledns.com\testklf.caboodlecorporate.com (Error code 1)
  2. K

    Error: vhostmng failed: Access is denied. (Error code 5) at retrieves attributes for

    I am trying to create a new domain and I am getting this error Error: vhostmng failed: Access is denied. (Error code 5) at retrieves attributes for file or directory D:\Plesk\VHOSTS\ns1.caboodledns.com\rachaelwillment.com (Error code 1) I have done permission repairs via the plesk tool on...
  3. K

    Upgrading from 11.5.30 to 12.0.18 WARNING: [MYSQL ERROR] Unable to connect database

    Thanks for all your help. In the end after checking everything and finding nothing wrong on the server we did the upgrade ignoring the warning and everything is fine. So I guess the error message may just have been a bug??
  4. K

    Upgrading from 11.5.30 to 12.0.18 WARNING: [MYSQL ERROR] Unable to connect database

    This is appearing in the upgrade log on the server [2014-06-20 09:34:13.033397] Gathering information about installed license key... [2014-06-20 09:34:13.033397] FileFetcher: get file (~empty)/PANEL-WIN_12.0.18/keyinfo.exe [2014-06-20 09:34:13.033397] File downloading...
  5. K

    Upgrading from 11.5.30 to 12.0.18 WARNING: [MYSQL ERROR] Unable to connect database

    The update log gives me this Execution failed. Command: ai.exe Arguments: Array ( [0] => --select-product-id [1] => panel [2] => --select-release-current [3] => --upgrade-installed-components ) Details: BUSY: Update operation was locked by another update process. Which is...
  6. K

    Upgrading from 11.5.30 to 12.0.18 WARNING: [MYSQL ERROR] Unable to connect database

    mysql> select user,host from user where user='admin'; +-------+-----------+ | user | host | +-------+-----------+ | admin | localhost | +-------+-----------+ 1 row in set (0.00 sec) mysql>
  7. K

    Upgrading from 11.5.30 to 12.0.18 WARNING: [MYSQL ERROR] Unable to connect database

    I restarted my cmd and I now get Microsoft Windows [Version 6.1.7600] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\Administrator>"%plesk_dir%\mysql\bin\mysql.exe" -uadmin -P8306 -p mysql Enter password: *********** ERROR 1045 (28000): Access denied for user...
  8. K

    Upgrading from 11.5.30 to 12.0.18 WARNING: [MYSQL ERROR] Unable to connect database

    I restarted cmd and it now gives me Microsoft Windows [Version 6.1.7600] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\Administrator>"%plesk_dir%\mysql\bin\mysql.exe" -uadmin -P8306 -p mysql Enter password: *********** ERROR 1045 (28000): Access denied for...
  9. K

    Upgrading from 11.5.30 to 12.0.18 WARNING: [MYSQL ERROR] Unable to connect database

    Thank you for your patience with me. When I use this: C:\Users\Administrator>"%plesk_dir%\mysql\bin\mysql.exe" -uadmin -P8306 - p mysql It doesn't log me into the sql the way the psa one did I just get the following C:\Users\Administrator>"%plesk_dir%\mysql\bin\mysql.exe" -uadmin -P8306 - p...
  10. K

    Upgrading from 11.5.30 to 12.0.18 WARNING: [MYSQL ERROR] Unable to connect database

    Am I supposed to be accessing this via cmd? (Sorry I am very new to plesk and parallels) C:\Users\Administrator>"%plesk_dir%\mysql\bin\mysql.exe" -uadmin -P8306 -p psa is that not correct?
  11. K

    Upgrading from 11.5.30 to 12.0.18 WARNING: [MYSQL ERROR] Unable to connect database

    That gives me: ERROR 1146 <42S02>: Table 'psa.user' doesn't exist
  12. K

    Upgrading from 11.5.30 to 12.0.18 WARNING: [MYSQL ERROR] Unable to connect database

    Thanks for your reply Igor. I'll check that now and report back
  13. K

    Upgrading from 11.5.30 to 12.0.18 WARNING: [MYSQL ERROR] Unable to connect database

    My panel is currently working fine but when I try to upgrade I get the following error Parallels Panel pre-upgrade checking... WARNING: [MYSQL ERROR] Unable to connect database. The reason of problem: I have tried restarting the server, the mysql service and resetting the admin password...
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